Written by
May 31, 2023

Autumn ******

 

LEADERSHIP

Assistant Athletic Director- 5 years

Varsity Volleyball Coach- 4 years

Rome Area Volleyball Club Coach, 1 year

Collegiate Athlete, Faulkner University Volleyball, 4 years

Assistant Volleyball Coach, Faulkner University

Volunteer Coach, Junior High Volleyball Team, ages 13 and under

Community Event Coordinator, Athens Family Resource Center

 

EMPLOYMENT EXPERIENCE

June 2018-Present

Assistant Guidance Counselor/Assistant Athletic Director

Mobile Christian School

Assist the school guidance with daily tasks, such as admin work, data entry, counseling students, standardized testing, etc. Assist athletic director with daily tasks including but not limited to; data entry, eligibility, filing, organizing game day duties and calendar data entry, scheduling etc.

 

August 2017- May 2018

Patient Care Coordinator

Townsend Addiction Rehab

Responsible for office duties such as, scheduling patient appointments, gathering necessary insurance information, greeting and welcoming patients, assist with collection of drug screens, ordering office products, answering office phone calls, collecting present and past due payments and any other office task that arises. Administrative office duties including: Microsoft programs, Portal, SalesForce, and insurance verification.

 

March 2016-July 2017

Paralegal

Parker and Lundy Law Firm, Cedartown, GA

Responsible for preparing legal documents for Personal Injury law and Workers’ Compensation, scheduling client consultations and appointments, speaking with many insurance companies, negotiating medical bills and client care. Administrative office duties including: Microsoft programs and many court eFiling systems.

 

April 2015-March 2016

Intake Coordinator

Eagle Consulting, Decatur, AL

Responsible for receiving initial call of new client, gather and verify the client’s insurance information, speaking with a variety of insurance companies daily, scheduling and client care. Administrative office duties including: Microsoft programs, “Helper” Scheduling software, and MCMI grading software.

 

December 2012 – March 2015

Sales Associate

Pimentos, Athens, AL

Began as a seasonal gift wrapper and inventory specialist, then promoted to sales associate.  Responsible for merchandising, customer service, shipping/receiving, quality control, and point of sale.

 

January 2014 – December 2014

Assistant Volleyball Coach

Faulkner University, Montgomery, AL

Actively coached during games, developed practice plans and conducted practice. Responsible for team scheduling, planning, transportation and lodging accommodations, statics gathering and reporting for team/player performance using Excel spreadsheets and software.  Administrative office duties including Microsoft programs, filing, copier, faxing, scanning, email, phone communication.

Summer Internship 2013

Counseling Intern

Athens Family Resource Center, Athens, AL

Coordinated community events to include a Spring Cleaning Day for families residing in Resource Housing and a Family Fun Day event designed to educate the community on available resources. Observed client problem solving sessions, participated in a meeting with Athens Police Department presenting Domestic Violence Education for Officers, assisted clients in the application process for disability, conducted daily administrative and clerical office duties.

 

Summer 2012 and 2013

Customer Service Associate

Canebrake Golf Club, Athens, AL

Responsible for customer service for club visitors including food and drink cart service to players on course during tournaments, special events and clubhouse server, food and drink preparation, stocking cooler and beverage cart,

accepting cash and credit card payments, balance of funds at end of shift, cart inventory responsibility.

 

Other Seasonal Employment Experience:  Osborne’s Jewelers Clerk, Tool Store Clerk, Wingzilla Server, Nanny

 

EDUCATION

Faulkner University

Montgomery, AL

Bachelor’s Degree, Counseling

December 2014

 

COMPUTER SKILLS

Microsoft Word, Microsoft PowerPoint, Microsoft Excel

Type 43 wpm

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Written by
May 31, 2023

Hollis ********

Accounting, Administrative Skills and Professional Profile
·         Highly organized, positive attitude, can work under strict deadlines, attention to detail, fast paced environment

·         Knowledge in record keeping, various accounting and administrative functions and computer skills

·         Proficient in Word, Advanced Excel (Formulas, pivot tables, v-lookups, and macros), PowerPoint, SAP ERP/S4 HANA, Open Text, Winshuttle, LSMW and Quick Books accounting system

·         Strong analytical background

·         Excellent business process analysis: business analytical problem-solving skills as well as the ability to quickly identify problems and recommend solutions

·         Customer-service oriented and adaptable to ongoing change

 

Work Experience
Professional Experience

Energy Transfer

7/16/2013- 07/01/2019- SAP System Support/Functional Analyst

07/01/2019- 06/01/2021- Analyst- Business Systems Support

06/01/2021-Oct 2022- Senior Analyst – Business Systems Support

Oct 2022- Current- Lead Analyst- Business System Support

 

·         Specializing in supporting Source-to-Pay functions which include Procurement, Inventory Management, Material Management

·         Communicate with SAP end users for maintenance, requirements, and goals for various systems

·         Consult with various groups and IT department for system solutions, enhancements to the system, modifying applications, etc.

·         Document policies, procedures, and perform various projects that require cooperation between different teams and departments

·         Advise on business decisions and needs via analysis and collaboration to determine how to integrate SAP functions to enhance the business process and offering system solutions that are assessed for system impact

·         Develop documentation such as business requirement documents, UAT test cases, training and end user guides

·         Maintain flexibility to meet changing business requirements

·         Help automate manual processes

·         Coordinate, facilitate and perform User Acceptance Testing on behalf of the business

·         Lead projects; create project plans, timelines and overall scope documents

·         Provide report lists and requested information to department managers

·         Set up plants, storage locations, buyer numbers, serialization etc.  i.e., configuration set up related to MM, PM

·         Excellent knowledge base to support material management (MM), inventory (IM), and procurement activity within the organization such as Planning, Control, Plant Maintenance, Inventory, Invoice verification, Material requirement planning, Account Determination, etc.

·         Proficient knowledge in WM- Warehouse management

·         Research and fix various errors/issues, such as Requisition staying open for Progressive PO, PO price discrepancy for line item/GR/Invoice, user mistakes when moving inventory via MIGO movements

·         Assist with Serialization Management

·         Execute mass updates/changes

·         Enter data into test environments as needed

·         Functional and configuration support and troubleshooting

·         Work with programmers to validate functional design

·         Work with business to identify the required capabilities and impacts to configuration in order to support business requests

·         Skilled at writing and using LSMW and Winshuttle scripts

·         Familiar with SAP FICO modules (General Ledger, Accounts Receivable, Accounts Payable, Cost and Profit Center Account)

·         Support New Purchase Order functionality regarding the Internal Procurement Cross-Company Stock Transfers to better streamline/automate the process

·         Provide support to SUNOCO Procurement & Retail teams in regard to service, material and terminal PO’s, workorders, inventory management

·         Provide Support to SEC Energy Products and Services teams for procurement and manufacturing process

·         Conga/Apttus Contract Life Cycle Management and integration with SAP

·         Part of design, configuration/development, test, and deployment team of S/4 HANA (STP- Source-to-Pay)

 

Open Text- Business/Functional Support

 

·         Answer functional SAP and Open Text questions, provided user training as needed

·         Maintain tables related to Open Text

·         Research, identify and fix various Open Text issues

·         Work with the business to help optimize business processes

·         Worked on implementation of Open Text VIM/ICC

·         Involved in Functional Testing, System Testing, User Acceptance and Integration Testing, Training, Documentation preparation and Production support.

·         Support Open Text VIM processing to including SAP/OPTXT workflow

 

Procurement- Sys Support (Energy Transfer- April 2017 to October 2017)

·         Coordinated with Vendors daily to provide extensive excel spreadsheets for Project Managers with bid information on purchasing Pipe

·         Supported Procurement with various SAP reports to better track and manage Pipe purchases

·         Kept track of invoicing in relation to Pipe per Project

·         Familiarized/Researched Pipeline industry specs, materials, and processes

 

Snap-On Tools, 01/2011-04/15/2013 (Seasonal Tax Work)

 

·         Input and transferred tax data into appropriate accounts for a formatted excel file

·         Maintained records and ensured they were up-to-date and complied with professional standards

·         Ensured and verified data was accurate

 

Liberty Tax Service, 01/01/2010- 04/15/2010

 

l  Input data into tax accounting program

l  Verified accuracy of information, tracked and maintained client’s status

l  Provided customer service and offered timely feedback

l  Researched and analyzed tax laws, regulations, and policy to resolve discrepancies

 

AAFES-Power Zone, 01/17/2005- 04/01/2006

 

l  Responsible for handling large amount of cash on a daily basis

l  Balanced daily financial transactions and practiced loss prevention procedures

l  Demonstrated friendly and professional manner interacting with customers and performed other retail related responsibilities

l  Assisted customers with their needs in making satisfactory purchases

l  Operated sales related equipment, specialized in product expertise and knowledge of AAFES retail policies

 

Douglass Nissan, 08/01/2004-09/14/2004 (Temp Job)

l  Maintained, updated and managed client records and files

l  Answered and forwarded service phone calls

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Written by
May 20, 2023

Kelley *****

I taught elementary school (most recently 5th-grade math) for several years. I also received a Master’s in Educational Psychology and School Counseling, so I am a certified school counselor in Texas. Although I absolutely loved teaching, it was very difficult to balance teaching post-pandemic and raising 5 school-age kids. I started my own successful cat breeding business where I breed Maine Coons from home. This business has been very successful, and I run my website and Facebook business page well. I love what I do and the flexibility that it gives me, but I am looking for additional work that I can do from home. I pride myself on my attention to detail and how organized I am. I am very task-oriented, and I enjoy crossing things off of my “to-do” list.

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Written by
May 19, 2023

Sales Rep – Digital Marketing

Could you be the next member of our team? We’re looking for an experienced and enthusiastic salesperson who loves speaking to professionals about their business needs, understands how digital marketing & Local SEO strategy can deliver results, and is looking for a full-time remote job with a fun team and unlimited earning potential.

If that’s you, we’d like to talk with you!

We are an agency focusing on growth for contractors such as HVAC companies, plumbers, and electricians. We focus on several pieces of the digital marketing puzzle, but Local SEO is a core focus for our B2C clients. We’re growing and are looking for a hard working, organized, and ambitious Salesperson to join our fun and friendly team.

When you apply, please make sure to include a cover letter that tells us 2-3 things that you are relentlessly pursuing.

Compensation: $35,000 Annual Base Salary + Commissions

**Applicants must live and be authorized to work in the United States**

We are looking for a talented and confident Salesperson to work remotely and be responsible for the entire sales process, from prospecting and appointment setting to presenting our programs and closing. The Salesperson will be responsible for generating their own leads in addition to inbound leads and will follow up thoroughly to overcome objections and close deals. This person will assist in developing email sequences to nurture existing prospect lists.

On a regular basis, the Salesperson will:

  • Respond quickly to new leads and prospect daily for additional opportunities
  • Review and analyze prospects’ assets and information for areas of improvement
  • Correspond with prospects via phone calls and email
  • Hold sales presentation and follow up meetings on Zoom
  • Quote program pricing and create contracts
  • Create and update sales deals, contacts, and communication in CRM tool
  • Communicate with team in email, Slack, ClickUp, HubSpot, and more
  • Attend internal team meetings and trainings on Zoom
  • Complete ongoing training in all tools and software
  • Stay organized and on top of tasks in Project Management tool
  • Stay current on the latest digital marketing and SEO trends and changes
  • Occasionally travel to trade shows or conferences

Required Skills:

  • 3-5 years of experience in a sales-oriented environment
  • Knowledge of digital marketing with some understanding of SEO
  • Experience delivering presentations over Zoom or similar
  • Experience with Sales CRM systems
  • Excellent written and verbal communication skills
  • Ability to identify and deal with decision makers
  • Friendly and professional business manner
  • Organized with strong time management skills
  • Ability to multitask and manage priorities
  • Is proactive, self-motivated, and dependable with a positive attitude
  • Ability to work in a fast-paced environment
  • A good sense of humor. We like to laugh and have fun!

The Ideal Candidate:

  • Has 5+ years experience in a sales-oriented environment
  • Has experience selling digital marketing and SEO services
  • Has a high closing rate
  • Has an understanding of Local SEO
  • Has experience working with Slack, HubSpot Sales Hub, Google Suite, and ClickUp
  • Is self-starting and proactive
  • Demonstrates the Relentless Digital Core Values:
  • Be Relentless – Relentless pursuit of excellence & results
  • Lead With Integrity – Set the example with honesty & transparency
  • Make Sh*t Happen – Tenacious achievement of team & client success
  • Make An Impact – Be the difference in clients’ businesses & communities
  • Bold Yet Humble – Lead with confidence backed by knowledge

Personality Traits:

  • Highly motivated self-starter
  • Strong work ethic with good time management
  • Friendly and confident
  • Well-organized and able to work under deadlines with multiple projects
  • Ability to work with diverse teams and communicate effectively
  • A team player who enjoys collaborating with others

Why You Will Like Working Here:

  • Unlimited earning potential
  • Work remotely – no commuting!
  • 10 Days PTO
  • Paid holidays and birthday off
  • Health/ Dental/ Vision Benefits Available
  • Work/Life balance is important

Job Type: Full-time

Salary: $35,000 Annual Base Salary + Commissions

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: Remote

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Written by
April 23, 2023

Ciara ******

About Me

Results-driven and dedicated professional with 14 years of diverse experience in supply chain management, mortgage lending, and general management, seeking to re-enter the workforce as a Customer Success Manager. As an accomplished problem-solver and strategic thinker, I am eager to leverage my strong communication, active listening, and relationship-building skills to drive customer satisfaction and platform adoption.

Having taken a career break to focus on raising a family and contributing to community initiatives, I have continued to hone my multitasking, adaptability, and organizational abilities, which I now aim to apply in a dynamic, remote work environment. My passion for work-life balance aligns with my desire to find a company that values the same principles, offering a flexible schedule that allows me to seamlessly integrate my professional and personal interests.

Outside of my professional life, I am an avid reader, writer, and hiker, with a strong appreciation for the outdoors and a commitment to personal growth. I believe that my well-rounded background, combined with my dedication to fostering inclusive and high-performance cultures, will enable me to contribute meaningfully to your organization and support exceptional talent in achieving the company’s mission and values.

Achievements

Top 5 sales producer at Wells Fargo Home Mortgage for 5 quarters Received Customer Service Excellence award and Outstanding Sales Award 4 years in a row at Laser Quest

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Written by
April 17, 2023

Bookkeeper

We are looking for an experienced and detail-oriented part-time, freelance bookkeeper to join our team. As the bookkeeper, you will be responsible for tracking financial transactions, managing accounts payable and receivable, preparing reports for budgeting and forecasting purposes, as well as delivering timely financial statements. You must be comfortable working in a fast-paced environment with tight deadlines and have excellent problem-solving skills.

You should also be familiar with the accounting needs of a digital marketing agency specializing in political campaigns and advocacy. The ideal candidate will have experience working on similar projects and understand the complexities that accompany them. If you are organized, analytical, and possess strong communication skills, then we would love to hear from you!

The ideal candidate for this position should have strong experience in bookkeeping and finance, ideally with experience working with political campaigns or issues advocacy organizations. We are looking for someone who can provide accurate financial information in a timely manner and who is comfortable with accounting software such as QuickBooks. The successful applicant must be able to handle multiple tasks simultaneously while providing excellent customer service. Understanding basic marketing principles and/or digital marketing tools would be beneficial but not required. Above all, we want an individual who is organized, detail-oriented, and great at problem-solving.

The candidate must be flexible and be able to multitask across a variety of job duties, including:

Providing accurate financial information in a timely manner
Managing accounts payable/receivable activities
Preparing reports on financial performance including balance sheets, profit & loss statements, and monthly/quarterly closings
Assisting with the preparation of fiscal year budgets
Analyzing financial data and providing advice to management
Ensuring compliance with federal and local regulations including campaign and political action committee financial regulations
Researching and resolving discrepancies in financial documents

Main Tasks

Reconcile bank accounts
Generate invoices, track payments, and update ledgers
Track expenses and income
Process payroll
Prepare tax returns
Manage budgeting and forecasting activities
Assist with audit preparation
Document financial transactions by entering data into the appropriate software

We strive to recruit a talented and dedicated team of professionals who are committed to embracing our core values of innovation, communication, and continual learning. Our recruitment process is rigorous, taking into account the skillset, attitude, and ambitions of each individual. We believe that by investing in your development you can reach your fullest potential in our environment. Our business is rapidly expanding, and we are seeking an enthusiastic individual to further accelerate our growth with sound financial practices and forecasting.

Compensation starts at a base rate of $25/hr for bookkeepers, with the potential to increase up to $35/hr depending on experience and performance.  We anticipate needing 10 to 15 hours of service each month.

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Written by
April 13, 2023

Accounting Manager

Biospark is seeking an Accounting Manager to join its growing team!  The role includes:

  • Primary responsibility for the areas of billing, accounts receivable, accounts payable, and payroll
  • Planning, developing, organizing, implementing, directing, and evaluating the firm’s fiscal function and performance
  • Overseeing the General Ledger and preparing monthly and annual close
  • Developing monthly financial statements, including income statement, balance sheet, and statement of cash flow variance reporting
  • Preparing and reviewing monthly budget and profitability reports
  • Analyzing trends, costs, revenues, financial commitments, and obligations to forecast and maintain expenditure controls
  • Developing a reliable 13-week cash flow projection process and reporting mechanism to meet operating needs
  • Preparing other financial analyses and special reports as needed
  • Working collaboratively with Biospark team members and vendors

We are looking for a candidate who is willing to commit at least 20 flexible working hours per week.  This is a position for the individual who wants to dedicate themselves part-time to a single employer in a supportive, small-team environment.  This is a fantastic opportunity to help build a better business, to have a voice and influence and improve processes, and to be part of a team where you know everyone.

Join our growing practice! Please submit resume, cover letter (including a vision of where you would like to see yourself career-wise in the next 3-5 years), and salary preferences to sjm@biospark-ip.com.

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Written by
April 13, 2023

Digital Marketing Implementor ( Part Time)

Job Description:

We are looking for an experienced independent contractor Digital Marketing Implementor (20hrs/wk) to manage and improve the existing marketing tactics and content syndication of a prominent, well-established mission-driven wellness company.

This is a PART TIME 20 hours/week W9 contractor position

Benefits: Work from home, flexible hours but adherence to deadlines, health insurance is not provided.

Introduction:

We’re a mission-based effort serving those struggling with Epstein-Barr Virus. The EBV Hero Team is a tight-knit team of patient advocates that love to help others struggling with EBV.

We are looking for an experienced part-time (20 hours per week), independent contractor Digital Marketing Implementor who will work remotely to assist our Director of Operations by managing marketing tactics and content syndication to maximize our reach and grow our EBV Community so that we are able to help more people. You realize that a company is only successful when its call to action reaches its target audience. You know how to sell online programs that change people’s lives by making them healthier. Your main role is to take over all marketing efforts to free up the Director of Operations time so she can focus on new projects to advance the company. You actually LOVE being responsible for growing quantifiable metrics that affect the sale of programs.

The Digital Marketing Implementor will be someone who has a high-level of professionalism, a strong background in technology and incredible attention to detail. You will be focused on accomplishing goals autonomously with guidance from the Director of Operations. You ensure marketing campaigns are executed on time and to the highest level of quality.

In this role, you must be able to multitask (without getting easily overwhelmed), work well under pressure and be able to prioritize. We value clear communication and interpersonal skills. Bonus points if you are flexible and easy going as objectives tend to shift at a moment’s notice.

Duties & Responsibilities:

In daily operations you perform tasks such as creating engagement, nurturing leads, and moving them through the sales funnel (during and between launches). Organizing marketing campaigns from years of content. Tracking analytics. Building Facebook Ad campaigns. Proficiency in Instagram and creating Reels is a must. Using Canva to come up with creative posts and videos. Utilizing Later to syndicate content that you have created. Looking at customer journey marketing flows and identifying improvements. Manage affiliate campaigns and summit partnerships. Bonus Points if you already use Trello and Slack.

Key Performance Indicators:

Increase Number of Engaged Subscribers
Increase Viewed and Click Through Analytics
Increase Number of Followers
Increase Attrition
Increase Sales of Workshops and Programs

What Will You Do Directly (the ability to do the majority of the following activities):

  • Manage a content calendar
  • Create engagement, respond to questions in our Community groups
  • Sell our Programs by offering personalized support and assistance
  • Create content using Canva and Later to post to Facebook, Instagram and LinkedIn
  • Use Instagram and Facebook Posts, Stories, Reels, Lives, IGTV, hashtags and partnerships to drive traffic to our programs – these are priority channels for us, so solid professional experience (3+ years) is necessary!
  • Understand how changes in the industry affect our marketing tactics
  • Run Facebook Ad campaigns
  • Be well versed in Google Analytics
  • Change copy voice according to audience, as we also reach practitioners on LinkedIn
  • Increase engagement and reach out for collaborations to make posts viral
  • Managing our YouTube account, including adding and optimizing video content, editing videos (adding opening / closing slides + bottom ⅓ graphics), and optimizing our account overall
  • Performing external SEO to increase blog post rankings on key search terms
  • Planning Summit collaborations, podcasts and Facebook Lives
  • Loading weekly newsletter in Get Response and carefully select which email lists messages will go to (knowledge of A/B split testing is a plus)
  • Monitoring open rates and keeping lists clean and growing
  • Build and manage marketing SOPs, processes, and systems for operational efficiency
  • Manage and organize marketing assets
  • Help run affiliate marketing campaigns

 

The ideal candidate:

You are a creative that strives to produce marketing campaigns to increase sales. You’re eager to develop content and take on all marketing related tasks.

You are EXCELLENT with Time Management, and you thrive utilizing systems in place.
You are a self-starter who thrives in a team environment and is wired to “mark things off the list” and get projects completed ahead of deadline
You are very attentive to details & creative with great problem solving skills
Excel at getting tasks done accurately and efficiently the FIRST time
You excel at creating workflow efficiencies & using technology to save time
You l are reliable and dependable consistently getting tasks done each week plus manage tasks associated with various projects at the same time.
You are available to respond quickly and understand that you are expected to participate in launches (that happen every two months) that extend into weekends.
You know Facebook Business, Instagram, LinkedIn & YouTube inside and out
Excellent communication skills are a MUST.

 

Personality Traits Desired

  • Strong attention to detail, organized and systems oriented
  • Strong interpersonal skills; works well with a team
  • Self-motivated; efficient and disciplined in their work
  • Ability to follow through on commitments and holds themselves accountable
  • Mission driven
  • Great attitude
  • Proactive vs reactive
  • Solutions oriented
  • Being receptive to feedback, willing to learn, embracing continuous improvement
  • Savvy with technology: able to learn tech independently
  • Fantastic troubleshooter
  • Very efficient, fast, like things done fast and correctly
  • Patient and able to work autonomously
  • Super passionate about our mission and very devoted to our clients and community
  • Good decision making skills and good judgment

Technology Background 

Experience with and/or ability to learn new computer software
User of online project management system (Trello) and communication tool (Slack).
Proficiency using Later, Facebook Business, Instagram, LinkedIn, Word, Excel, Dropbox, and Google Drive (Docs, Forms and Sheets). Get Response and Practice Better a plus.

 

References required: Two professional

Core Company Values Candidate should possess:

Genuine care about and passion to help others
Thriving for excellence in work regardless of the job
Treating everyone with respect at all times
Passion about our mission
A happy balanced life with commitment to personal wellness

 

 

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Written by
March 31, 2023

Analyst

Primary duties will be to assist the principals of the firm in the preparation of meeting materials for clients, including client balance sheets, prepare documents to send to clients, analyze client accounts and handle other miscellaneous actions that come up for their clients.

Frequent contact with every department of the firm, third-party vendors, and clients.

Responsibilities:
• Use Excel to build and maintain financial exhibits for clients
• Work with financial institution online portals to monitor and gather information
• Interact with clients and other advisors (lawyers, accountants, brokers) to provide and request information
• Perform other duties as deemed necessary or as directed

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Written by
March 29, 2023

Customer Service and Administrative Assistant

Customer Service and Administrative Assistant

Are you excited to work closely with a small team in a growing company that cares deeply about improving the lives of our customers and impacting the world through them?

We Value:

· Access: We are here for the underserved, individual researcher.

· Conscientiousness: We believe data analysis done well and with integrity improves the world.

· Learning: There is always more to learn, and we are both learners and teachers at heart.

· Financial Responsibility: As we grow, we are conscientious of the stability of our livelihoods, the company, and the ongoing services to the customer.

· Practical Excellence: We understand the real challenges to getting good work done. We focus on the practical steps, understanding, and skills to get things done well.

· Work-Life Balance: We focus and work closely together while at work, but it is important to us to enjoy life and have separation outside of work.

Sound like a team you want to be part of?

We are looking for a part-time Customer Service and Administrative Assistant to help us:

1.      Provide customer support to our members, workshop participants, consulting clients, and fan club. You’ll be one of the first responders for all customer issues that come up. This could be anything from explaining how our membership works to a new customer, to helping out someone who can’t log in to their account.

This is a very people-oriented position, and you’ll enjoy feeling like you’re getting to help a lot of people who love us! (~5-15 hours/week)

2.      Implement our online marketing and program delivery efforts. You’ll be taking the content created by our team and formatting it for our newsletters, blog posts, marketing emails, and web pages.

You’ll be assisting with quality control checks, maintenance and uploads, and other backend work important to delivering high-quality programs.

There is an opportunity for both increased hours and advancement in marketing and in program delivery, and we look forward to seeing you grow! (~5-15 hours/week)

You are:

·        A people person and committed to great customer service and program delivery — you truly want to get to know and understand our customers.  You’re eager to be in regular contact with our members and clients.

·        Proactive. You seek help as needed. You don’t wait to be told the steps to solve problems or achieve goals and are quick to ask.

·        A great communicator. You write clearly and speak well.

·        Productive and independent, but still like working on a team.

·        Excited to be part of a growing, successful venture and contribute to improving the world by helping clients perform high quality research and statistics.

·        Someone who understands that everyone does a little bit of everything on a small team, and you’re happy to be flexible, cross-trained, and supportive.

Working with us, here are some of the things you have done recently:

– In the customer support system, helped someone understand how our programs can help them.

– Used our CRM software to edit, format, and send out our monthly newsletter to our 37,000+ subscribers.

– Formatted two new blog posts in WordPress.

– Double checked that all recent posts to the membership forum have replies and following up with our team on posts that still need a reply.

– Helped a new customer log in to their membership, pay an invoice, or reschedule an appointment in our system.

– Uploaded a video file to our server and double checked that the link to the video is working as intended.

– Written and mailed a welcome card to a new subscriber to the membership program.

– Created a project page for a new consulting client and followed up with them to ensure they have access.

Applications you’ll use often:

Help Scout
WordPress
Hootsuite & Social Media Platforms
Google Analytics
Ontraport
Basecamp

About TAF:

We are a growing statistical support company that is on a mission to make quality applied statistical support accessible and affordable.  We empower our customers to do things they didn’t think they could, and above all else, we love seeing their lightbulb moments when they finally get something. Our customers are graduate students, researchers in government, non-profits, marketing, academia, program evaluation companies, and more: anyone who gets their hands messy with data.

We offer a membership program, webinars and workshops, statistical consulting, a newsletter, and a blog.

When and where you’ll be working:

This is a fully remote position. There is an option for an in-office workspace if you are local to Ithaca, NY.

There is some flexibility for when you work. That said, our team meetings and live webinars are scheduled between 9am-5pm Eastern Time. We are looking for someone who can work 4-5 days a week.

This position is a 24-hour/week part-time position with the opportunity to increase in hours over time and grow into a full-time position. The pay is $17-22 per hour. Benefits include paid time off and retirement options.

To Apply:

Please submit your cover letter and resume to us at:

 

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