Shopping Cart
User Login 
Superhuman Project and Operations Manager Wanted
Dear future Superhuman of Operations.
Here’s the deal… I need help making my business grow bigger. I currently have 9 people on my team that is executing a process for a client. I want to streamline this and offer it to more businesses on smaller projects. That means expanding my team to 20-40 people and creating processes for everything on top of making sure it all gets done.
I can’t do it without you.
My business is a small but growing digital agency called Never North Labs. We help entrepreneurs level up their businesses and increase revenue through branding, design, and marketing. A few months ago, I fired all my clients except one and decided to restructure the entire business to play to our strengths and productize our services. The one client will sustain us until we restructure and launch this new productized service.
You see, I’m really really good at the creative side of things and really really bad at project management and operations. I can’t be or do everything and I need to focus on what I do best. I can move to this new level without a kickass, get’s shit done, project and operations manager.
Here’s some background. My company is stable right now. I’ve fired any annoying or toxic clients (80/20 principal at work) so that I could have the room and space to build a new productized service for this exciting new business direction I’ve validated. I need your help to organize it, manage it’s execution, and ensure it’s success. I’ve stretched my current processes and abilities to the breaking point. Managing a lot of the day-to-day business stuff has me overwhelmed. I’m playing two roles project management and creative direction. I need to become laser focused on what I do best.
Equally important, I need a strong operations manager to help guide us through this exciting period in our companies growth. Not only will you have a seat at the strategic table, you’ll often be at the head of it.
We need to streamline our current processes and SOPs (Standard Operating Procedures) as well as manage tasks, people, and projects for us and our clients so everything runs smoothly, without me.
This isn’t an easy place to be. You’ll be expected to work hard and be learning all the time. Everyone here is working just slightly outside their comfort zone, which can be overwhelming at times. But if you are someone who is passionate about creating an impact, driven to build something you can be proud of, and committed to working together with others to get a job well done, then this is probably a great place for you to be.
If you’re up for the challenge and this is something you’d like to consider, please read the entire ad below and follow the instructions at the bottom of this ad to apply.
If you are an experienced project manager looking for a bigger game with both freedom and autonomy in your life… We look forward to meeting and having you part of our kickass team.
The Mission of our Superhuman Project Management slash operations role –
You will be the CEO’s right-hand superhuman in charge of project management and business operations. To organize and strategically execute everything that needs to get done at Never North Labs to grow the business and service our clients – on time and within budget. You’ll break down our ambitious projects into manageable, repeatable steps as well as be responsible for making strategic decisions for our business operations and future.
These will be your new responsibilities. How you ultimately achieve them is up to you.
1. Increase client capacity by at least 25% every month as we open our doors to new clients.
2. Increase team productivity by streamlining business operations and creating SOP’s (repeatable processes for team members to follow)
3. Bring a 9 person team to a double, triple, or quadruple sized team that works like a well-oiled MACHINE!
4. Take charge of coordinating, managing, and completing production of client and internal projects in a virtual environment. Ensure that 95% of tasks and projects are delivered on time and on budget.
5. Create your own department. Hire an A-Team as we grow, such as customer service, assistant, or account manager.
6. Work directly with CEO to keep me on track and focused. Send me daily step-by-step tasks that I need to complete each day to reach my goals.
We have a lot of things we need you to do to create the infrastructure of the direction we’re taking Never North Labs. We see each one of them as tiny little engines that when all running together create one hell of a machine working for us. We believe that we can only do our best work when we are focusing on one major task at a time. Therefore, we’ll start with one engine at first and move through them one-by-one until we’ve created our machine! Then we expect to create more roles and fill them up using the engines you’ve created. You will take control and oversee this entire process as we grow and help us fill roles that pop us like: customer service, assistant, or account manager.
Here’s a few of the engines we need to give you an idea of your tasks:
1. Provide an improved illustration approval system for our [blank] client. Assign illustrators tasks appropriate for their talents, ensure quality, and completion.
2. Ensure the production for [blank] client continues to move at $X,XXX in billings per month. Give illustrators deadlines and follow up to ensure the completion of tasks to meet production minimum and quality standards.
3. Create illustrator hiring processes so we can automate it and fill a role for this position.
4. Create process for on boarding new clients.
5. Create process for existing clients to submit artwork requests.
6. Do a survey of our existing illustration team and find out what we need to improve in our processes to improve on and make their life and work better and more fulfilling.
7. Organize and create the complete process and system (SOP) for our newest productized service based on our past similar successes.
You’ll be required to find and present solutions so we can build a foundation to grow from.
By being kickass at this job, you’ll help us creatives be more motivated and ultimately get more done. The more we can do the more we can help spread the messages and concepts of the amazing entrepreneurs we choose to help. By helping them make concepts easier to understand for their users, improve the user experience, and be more effective with their marketing the more we help them expand their impact to do bigger and greater things with their businesses.
With great power, comes great responsibility. We don’t just take on any client with a blank check. We take on the right clients. We take on clients that we feel are making a positive difference in their community or niche, have reached enough success to pay our fees, and where design could really make a difference for them. We want our clients to multiply their revenue after implementing our designs. That’s what we want to be known for, taking meaningful online businesses to the next level.
Why working for us is awesome:
At Never North Labs we strongly believe in our mission to never have a real job. If you love doing it, it’s not really a job. So, we want to learn about who would absolutely enjoy coming to work every day to contribute, create, and grow with us! We want to offer careers that people can transform into callings.
Our culture is defined by the amazing people who work here at Never North Labs. You’ll get a chance to work on challenging problems with really smart and talented people. We focus on doing extremely high-caliber work. The best of the best. We intend to grow quickly, which means there are opportunities everywhere. We want you to find something that interests you and own it. You’ll have the creative freedom in this role to make a real difference. It’s just as important that we find the right person for this role as we are the right fit for you and the life you want to live.
At NNL, you’re encouraged to experiment, take risks, and push the envelope. And if you make a mistake? That’s cool. Learn from it and share your experience with the team. We expect you to learn and grow and we’ll provide you with the resources to make that happen.
But here’s some great bullet points about what makes working for us so freakin’ awesome:
Autonomy and Freedom. We created this business because of our need for freedom and control over our lives. We believe everyone on our team deserves work/life balance, autonomy, purpose, and results.
Contribute something meaningful to the world. We produce a very high-caliber product for our clients and thus are extremely selective with who we work with. Our work has been known to help businesses 4x their revenues! The boost that provides a growing business is an incredible feeling. You’re helping them increase their impact and help more people! Therefore, we choose to use our team’s superpowers to do work for good people with meaningful businesses. This is how together, as a team, we can make the world a better place to be.
Set your own hours. We don’t have set working hours. Instead you set your own hours based on what works for you and our clients. You’ll need to be committed (part to full-time) but you can set your own hours, and work around children or other commitments.
Work Remotely. As long as you have a strong internet connection we don’t care where you work in the world. We encourage the freedom you have to move around and do whatever you want, wherever you want, as long as you perform your job.
We’re fun. And awesome. Fact. Just take a look at our employee guide to get a glimpse of who we are and what we act like. https://drive.google.com/file/d/0BxxJhGQwqNlVQ29PeXdOejE5VEE/view?usp=sharing
We’re professionals, but we hate professionalism. There’s a difference – Read our employee guide in the above bullet point for more reference. If you’re afraid of cuss words, memes, or internet humor, we prolly won’t be the right fit.
Results based. You will not be micro-managed. We base performance on your results. You have the flexibility to work however you like. The secret word to put on the email subject line to apply for this job is ‘jive turkey’. If you do not put the word, ‘jive turkey’ in the email subject line of your application it will be rejected.
We believe in building systems and teams that scale. We do everything we can to create an environment where teams are autonomous and where’s there’s space to master not just what you’re already pretty good at, but also new topics. We want purpose to drive the decisions we make, so we encourage everyone to focus on the ‘why’ behind what we do, not just the how, and the what.
High Impact Decision-making. You’ll be responsible for making important and high-impact decisions. You will be coached and guided as part of our team, but you will be free to work how you see fit and get things done the way you think they should be done.
Get to use your brain and imagination. You will play a key role in steering the company forward. You’ll be expected to be part of any strategic business discussions to help tackle larger decisions and opportunities for NNL and it’s future. If you just want to do the bare minimum and follow a set of rules blindly without thought, we’re not for you.
We believe the best investment we can make is investing in you. We strongly encourage you to spend part of your time learning and honing your skills in different and relevant areas. You’ll have access to books, courses, and training paid for by NNL. We help and support each other improve and grow and are always interested in how we can do things better or more efficiently.
Please note, our application process is different than most. To give you an idea of what to expect, we’ve outlined our process below.
If you are not willing to go through the following process, do not apply.
1. Apply by creating a cover letter with a shortlist of your accomplishments that relate directly to the responsibilities listed in this job ad. We don’t really care about your resume. Also, include a short video explaining why this is a dream job for you, what excites you most about it, and show us the office where you normally work.
2. Successful Applications will move to a quick 15-minute call to ensure if we are a right fit for each other.
4. Successful applications will move to a longer interview that walks chronologically through your career using 5 questions for each job.
5. Successful Interviews will move to a Reference Check – We will be calling several references that are talked about in your history. You will be required to set-up the reference calls.
6. Successful Reference Checks will move to a Trial Run or be hired – We will pay you to complete a trial task to make sure we’re a good fit. Once you have completed that task we will make a final decision.
TO APPLY:
Send a half page cover letter going over any accomplishments in your career that relate directly to the responsibilities and outcomes listed in this job ad to jenny@nevernorth.com. We don’t really care about your resume, but you can send one if you like. You’ll also need to include a short video answering the following questions. (You can upload the video to dropbox, google drive, youtube, or vimeo and send us the link)
Questions to answer in your video:
1. Why is this a dream job for you?
2. What excites you most about the role?
3. Show us the office where you normally work.
4. Tell us something awesome about yourself. Let us know who we are working with! 🙂
