Hire My Mom

The role of Client Care Manager is a key role within our company. You will be the first experience a client has when they say ‘yes’ to working with us. You’ll support our clients as they engage in our programs and attend our retreats. You will also be fielding questions from potential clients as they engage in our free online training and with our website and have questions, and working with our affiliate partners and those who are requesting interviews with the CEO to coordinate opportunities for publicity, balanced with available time of the CEO and timing of our program launches. You will maintain all of the administrative functions of the business from handling refunds, to answering customer/community questions, collecting payments, sending out contracts, evaluating affiliate invitations and more. 

This role also supports the Project Manager by executing tasks laid out for company project completion such as setting up calls, coordinating with program guests, scheduling emails, uploading program content, etc.

Areas of Responsibility: 

Calendar Management – you will coordinate all client calls including group calls for each of our programs, and the 1-on-1 calendars client use to schedule calls in calendly. You’ll ensure CEOs calendar is clear and easy to read with all details needed included in the appointment (zoom links, topics, etc.). You will be responsible for updating the client calendars for our programs with each new launch so that they can quickly and easily identify their group call and retreat schedule.

Support Inbox – you’ll provide top notch, prestige-level client support to paying clients in all of our programs, referring tech issues to Project Manager for quick resolution, replying to program inquiries and potential clients in a timely manner, reviewing interview and affiliate invitation and filtering the best ones to present to CEO. As an extension of the support inbox, you will also check and approve comments on our weekly blog post on our website and on social media, responding as you can or elevating to CEO for response as appropriate. Provide input to CEO on the pulse of the community in terms of which articles are resonating most based on engagement (responses to emails and blog posts).

Client Onboarding – you’ll edit and send program agreements for signature in a timely manner, set-up client payments in Infusionsoft, scheduling calls and providing any information client needs as they start their program. You will provide support to retreat attendees by ensuring they have received all of the details for their retreat, travel, and preparation required. When they are required to submit an intake form or an initial assignment, you follow up to ensure this has happened. 

Program Administration – you’ll support clients as they participate in their programs in several ways. You’ll maintain a tracking spreadsheet of client payments, ensuring all payments are made for active participation. You’ll be the face of the business in our program Facebook groups, posting reminders and weekly engagement posts, answering any technical questions, and updating CEO via Slack if there is a question that requires her response. You’ll write, schedule, and send reminder emails for group calls, and notifications that the replays are available. You will confirm that clients for 1-on-1 sessions have submitted their coaching call prep forms 24 hours before their call and remind those who have not.

Affiliate Management – during the rare program launch, you will be the face of the company in working with our affiliate partners who are promoting our launch. This involves sending email updates about the launch, tracking their participation (when they send emails) and following up to ensure they keep their agreements. 

Podcast Guest Management – about 8 times a year we will interview guest for our podcast (4-6 guests each time). You will be the one to coordinate the scheduling of our guests, emailing them with details of their interview, and collecting their bio, headshot, interview title, etc. per the SOP.

Documenting Procedures – you will be responsible for ensuring that the SOPs are current up to date and being followed for each of your roles and tasks. A part of your role is to continue to improve the procedures and develop new procedures to better serve our clients and make your role continually more clearnd easy.

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This is a rewarding and exciting long term opportunity to work alongside senior level executives and successful business owners as they grow their business and make a greater difference in the world.

We are searching for experienced applicants from the United States who share our obsession with quality and outstanding service. This is a part-time employee position.

Worldwide101’s team of talented professionals has left behind the daily commute for the advantages of working remotely, and the flexibility that it allows them. As a world-class executive assistant, you’ll support entrepreneurs, small business owners, and executives from successful companies with a wide range of tasks, and have the opportunity to develop new skill sets as you get exposure to a variety of companies and industries.

As a market leading premium business support company Worldwide101 drives the success of hundreds of dynamic growing small and medium-size businesses, not for profits and international companies with Executive Assistance, Marketing support, Project Management and more—all offered on a remote basis.

Did you know that Worldwide101 is a 2018 winner of The Society of Human Resource Management (SHRM) prestigious When Work Works award? For more information about our company culture and to hear from team members about their experience in roles filled with variety and new learning – visit our jobs page at https://worldwide101.com/jobs

You’ll be supporting business owners and senior executives with these kind of activities:

Maintaining their appointment schedules and calendar.

Planning and scheduling meetings, conferences, and travel.
Making travel arrangements including flight and hotel bookings.
Maximising the executive’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information; initiating phone calls on their behalf.
Email management.
Creating PowerPoint presentations.
Conducting research on various topics.
Providing customer/supplier support.
Other executive admin responsibilities as needed.

Your Skills and Experience:

A minimum of 7 years experience in a role related to administration and executive assistance.
Ability to multitask and prioritize work as needed.
Excellent time management skills.
Knowledge of online tools and software.
Ability to learn new tools quickly.
Excellent interpersonal communication and strong writing skills.
Highly organized.
A team player who is proactive, flexible, results-oriented and comfortable in a rapidly changing environment.
Ability to work independently and under the pressure of deadlines.

Benefits:
Flexible hours
Competitive pay (starting at $20 an hour)
100% remote (work from home)
Paid vacation and holidays
Paid parental leave
Ongoing mentorship to help you succeed
A fun and collaborative team environment

Technical support
A positive company culture that understands work/life balance
An opportunity to grow with a forward-thinking organization
Fun company swag!

Worldwide101 is currently hiring in the following 16 States:

California
Colorado
Florida
Georgia
Illinois
Michigan
Minnesota
Montana
New Hampshire
New Jersey
New York
North Carolina
Pennsylvania
Tennessee
Texas
Virginia

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