Written by
April 7, 2021

5 Ways Moms Can Delegate to Get More Done

Guest post by: Michelle Laurey

Work-at-home moms often face the unique challenge of balancing work needs with household management. Childcare, meal preparation, and household chores can eat into your work time if you are not careful.

If you postpone chores to finally get some work done, then the house is in disarray.

It doesn’t have to be like this!

Next time you’re struggling to balance your work and home life, try these five tips to delegate your workload.

 

1. Split Up the Chores

Your spouse and older children can each take on their own responsibilities around the house.

Delegating the household workload helps you focus more time and energy on your business.

Use the following tips to successfully delegate chores:

  • Assign one task to one person. Whether it’s loading the dishwasher, putting away laundry, or writing out a shopping list, designate a single person to be in charge. Sharing tasks can cause confusion about who is doing what and when.
  • Set goals and deadlines. Assign different tasks to different days of the week so everyone knows when they need to finish their chores. Plan errands and shopping around your schedule, and choose times when fewer people are out.
    Soon your family will adjust to your routine and won’t have to keep asking when you’re picking up groceries or mailing that package.
  • Go through the task list with each person. Sometimes a spouse or child doesn’t know how you want a chore accomplished. Maybe they are unfamiliar with the right settings for the washing machine or where pots and pans are stored.
    Walk them through the task so they can learn to do it without you around.
  • Put it in writing. Whether you use a smartphone app or a piece of paper on the refrigerator, keep a list of what needs to get done and whose job it is. Having a visual plan helps everyone stay on track.

Delegating chores will also reduce the stress that often affects your productivity.

 

2. Arrange for Childcare

First-time work-from-home parents often assume they can care for their young children while working. Unfortunately, they quickly found out that is not the case!

Childcare is a full-time job all on its own.

If you can’t afford a babysitter or daycare, consider asking a retired family member if they can watch your children a few days a week.

If no family members are available, reach out to other work-from-home moms in your neighborhood. You may be able to take turns watching each other’s children on days you’re not working.

Alternatively, you can hire a young adult in your neighborhood to watch your children while you work from home.

You can typically pay a cheaper rate, and you’re available in case of emergencies while still being able to shut the door to your home office while you work.

 

3. Consider Extended Family and Friends

Your immediate family members aren’t the only ones who can help you out.

When someone offers to lend a hand, take them up on their offer!

Some easy tasks you can delegate to others outside your house include:

  • Driving children to and from school. Coordinate with other moms in the neighborhood to take turns dropping off and picking up children from school. This provides extra time in the mornings and afternoons for you to work.
  • Helping with housework. If you have a close friend nearby, ask if they want to arrange dates to help each other with cleaning. One weekend you help clean their house and the next they help with yours.
    This is a great way single parents can stay on top of the household workload without being overwhelmed.
  • Assisting with meal prep. Consider arranging weekly meetups with friends or other moms in your neighborhood to prep meals for the upcoming week. You can buy in bulk to save money and split the costs among the group.

In return, you can step in to help when they are feeling overwhelmed.

 

4. Simplify Scheduling and Organization

The best way to ensure everyone completes their tasks is to organize and schedule everything.

There are numerous apps that can help you make lists and remind family members of their chores.

By taking advantage of these, your family can add items to the shopping list, create reminders on the family calendar for upcoming appointments, and check off tasks they’ve completed.

This helps everyone stay on track without you needing to lift a finger.

There’s a number of apps available to help create family lists and chore charts to digitally divide up the workload and set important reminders.

 

5. Don’t Be Afraid to Hire a Professional

If the workload is too much and you don’t have enough people to help out, consider hiring a professional.

Many services offer cheap task-based help, such as mowing the lawn, cleaning the house, and doing other odd jobs.

Several grocery stores offer pickup and delivery options to save time without spending a lot of money.

You can also purchase box meal kits with pre-measured ingredients ready to throw together quickly for a healthy dinner.

Meal delivery is another way you can get a quick lunch or dinner on the table without leaving the house.

 

Final Thoughts

Whether you need help with meal planning or could use an extra hand on the laundry, work-at-home moms have plenty of options.

You can outsource your chores to professionals or delegate responsibilities to other family members.

Mobile apps make it easy to create everything from chore charts to grocery lists so each person can do their part around the house.

Once your household is running smoothly, your business will too.  If you need to delegate some of your work, consider posting your job on HireMyMom where virtual professionals in a variety of fields are ready to take on new jobs and projects! Or if you need more work, we can help with that too!

 

–

Michelle Laurey is a telecommuting wordsmith who especially enjoys writing on a cloudy day at Assignyourwriter UK. Always interested in ways that can help individuals reach their full potential in life, she enjoys producing stories on entrepreneurship, productivity, lifestyle, and health. Outside her keyboard, she enjoys visiting cozy coffee shops and taking long urban strolls with her partner. Reach out to her on Twitter.

 

–

 

Continue Reading

Written by
April 1, 2021

Executive Assistant

I am looking for an individual who can partner with me to help my work life as an accountant with my own firm run seamlessly.

 

I need someone whose strengths compensate for my weaknesses – someone who is attentive to details like I am and has the patience to keep me on track so that the flow I experience when I’m doing what I love doesn’t cause me to veer off course.

 

My assistant will play a key role in preventing important things from falling through the cracks, helping me find a good balance with work responsibilities. I need a self-starter with critical thinking and independent judgment and decision-making skills. If you are familiar with Gretchen Rubin’s tendencies, I’m looking for an Upholder, someone who is intrinsically satisfied with a job well done, with reaching the finish line, with feeling like they truly earned a gold star.

 

Your mission as my assistant would be to stay five steps ahead of me, tracking my calendar and administrative details, and clearing the path for me to make the greatest contribution to our clients and my business.

 

I need someone who can anticipate my needs at an exceptionally high level, allowing me to complete complex tax work for my clients at the highest level of accuracy and efficiency possible, as well as develop business, vision and strategy so that my firm can reach our revenue and profitability goals.

 

While repetitive tasks are certainly part of this position, the tasks assigned can vary from week to week based on my needs and the needs of the business. The most important responsibility will be to ensure that tasks and projects are completed with a high level of efficiency, confidentiality, accuracy, flexibility, and positivity.

 

Overall Requirements:

1. Daily check-in for 10-minutes to review priorities for the day, urgent items and roadblocks

2. Hours: Typical hours for this role are 2-3 hours per day; there may be a need to work flexible hours.

3. Compensation: $30-$35 / hour based upon performance levels achieved

4. Payment schedule: Monthly

5. Status: 1099 Employee / Independent Contractor

6. Work from home with access to WIFI, in space designated for the sole purpose of this work

 

COMPLEX CALENDAR MANAGEMENT and SCHEDULING:

 

● Schedule meetings on calendar

● Calendar proofing: review calendar; confirm appointments with me. Goal: have every appointment for the following week fully confirmed and reminders set for me.

● Calendar conflicts and rescheduling: Scan the calendar for upcoming meetings 2-3 weeks out to ensure there are not any calendaring conflicts that need to be discussed.  Includes rescheduling doctors and other personal appointments.

 

Continue Reading

Written by
March 26, 2021

Project and Community Administrator

We are seeking a new team member to join in supporting our small team to continue its highly successful delivery of our portal to Federal, state, and local users focused on protecting the food supply.

Daily activities will focus on Project and Community support, helping us grow our communication pathways to improve user and project stakeholder experience. This is a new position and will be open to feedback with employee’s ideas.

Currently, this position does not require 100% in office (located in Lake Elmo) and is perfect for those looking to balance remote work with office time (all virtual for the correct candidate if not local to the area). A background in customer service is good, experience with software or social communities a plus. This position is a good fit for those looking to learn about and get practical experience in Agile project management.

The position starts at 30 hr/weekly and will be flexible for the perfect candidate, Monday – Friday. Growth to FT (with benefits) is possible as projects grow. Additional inquiries can be made to info@dscxn.com.

Project Support
• Providing administrative assistance and customer service to CoreSHIELD projects stakeholders
• In coordination with the technical coordinator, support maintaining comprehensive and accurate project records, documents and reports
• Organizing meetings, including scheduling, sending reminders
• Monitor program deadlines and deliverables and alert team leads to conflicts|

Community Support
• Update web, newsletter & social content as needed
• Post updates to groups & support group rollouts
• Support FAQ development for software
• Manage marketing and outreach to the community
• Developing relationships with members, looking for and maintaining a relationship with Highly Engaged Members
• Actively seek potential project ideas, find possible contributors amongst Community members

Continue Reading

Written by
March 24, 2021

Virtual Business Manager

Job Description
We are in search of a virtual business manager to help us manage and grow our online technology-education business. We are a growing company whose mission is to prepare the global workforce for the coming wave of AI-enabled automation through online technology education.

As an ideal candidate, you will have a track record of outstanding business-management experience. You’ve previously managed day-to-day business activities including production, marketing, and support. You’re smart, friendly, self-motivated, detail-oriented, a problem-solver, a great communicator, and tech-savvy.

This is a 100% remote role on a distributed team with highly flexible work hours. We believe in a culture of continuous learning, diversity & inclusion, meaningful work, and sustainable work-life balance. A portion of your time will be devoted to managing our non-profit organization, Serenze Global.

Objective

  • To manage and grow our online technology-education business

Roles and Responsibilities

  • Manage the day-to-day operations of the business
  • Manage a small team of virtual assistants, clients, and vendors
  • Develop and execute strategies to grow the business

Required Qualifications

  • Bachelor’s degree in business, management, HR, or a related field
  • At least 2 years of experience as a manager or a relevant role
  • Comfortable with distributed teams and virtual IT infrastructure

Preferred Qualifications

  • Experience with Lean, Agile, Scrum, Kanban, Six Sigma, etc.
  • Experience with accounting, legal, marketing, sales, HR, or support
  • Experience with talent management or as a booking agent is a plus
  • Interest in artificial intelligence, machine learning, or data science
  • Desire to run experiments, learn from our mistakes, and continuously improve

Benefits

  • Flexible hours
  • Work from home
  • Educational perks
  • Profit-sharing options

 

Continue Reading

Written by
March 23, 2021

NetSuite Controller

Come join an amazing team! We are looking for a talented and tech-savvy Controller with 10+ years experience in cost accounting and 6+ years recent NetSuite experience.

We are an online retailer for pregnant and breastfeeding moms who want something comfortable to wear. We are a growing team of 60 based all over the world. Our team culture is grateful, brave, generous & encouraging. We all work together to create the best possible shopping experience and products for her. Oh, and did we mention we’re on the Inc. 5000 list of fastest-growing privately held companies for two years in a row!

What we believe:

  • She is the reason we exist: We have created a genuine connection with her. She feels seen and heard. She is an integral part of every decision we make. We are her.
  • Work/Life Balance is an imperative: We value both work and family and bring our best selves to each by ensuring balance.
  • Team Work Makes the Dream Work: We share ideas, feedback, struggles, wins, and frustrations. We care for each other professionally and personally.
  • Success is Sequential; Not Simultaneous: We focus on one thing at a time.

How we act:

  • We have a BIAS FOR ACTION: We move quickly. We take smart risks. We solve puzzles. We make things happen.
  • We HOLD OURSELVES ACCOUNTABLE: We all own the business. We clearly communicate key metrics and standards and review them regularly. We analyze results to understand why we made a decision. We are disciplined.
  • We LEAD, NOT FOLLOW: We are innovative. We are curious and resourceful. We are driven and competitive (but not with each other).
  • We communicate GENUINELY & TRANSPARENTLY: With each other and with her. We are present.
  • We are ALWAYS LEARNING: We improve ourselves and continually look for ways to enhance the skills and abilities of our entire team.
  • We are in RELENTLESS PURSUIT OF CUSTOMER SERVICE EXCELLENCE: We out-care the competition and provide the greatest experience she has ever had with a brand.

If you’ve made it this far and you are as excited as we are, keep reading!

Opportunity (the job): We are looking for someone who: enjoys accounting oversight, the production of financial and management reports, and has the skills to work with multiple NetSuite connectors in a data-intense environment. The perfect candidate for this job has 10+ years of relevant accounting experience, 6+ years of NetSuite experience, a background in BtoC or eCommerce and cost accounting, excels at not only following a process but setting one up, loves diving into data and puzzles but doesn’t get bogged down and has high attention to detail.

Schedule: Full-time, 40 hours per week. We are open to helping you create a schedule that works for you. We can accommodate school drops off / pick-ups etc.

Skills We’re Looking For:

We are looking for someone who…

  • Is exceptional at whatever he or she does and proactively seeks to solve puzzles and find solutions. This is the most important factor in your success. You must be a self-starter who can solve technical problems yet think big picture process
  • Is intellectually curious, loves to learn and grow both personally and professionally
  • Is a finisher. You must love the details of accounting, and work dutifully to ensure month-end close is complete and accurate
  • Has a high level of NetSuite and Microsoft Excel proficiency and strong aptitude to learn technical aspects of NetSuite quickly
  • Has excellent business judgment, outstanding communication skills, both oral and written, and a practical, common sense approach to getting things done
  • Has superior analytical skills and is numbers-oriented
  • Can operate both strategically and tactically in a fast-paced environment
  • Has the ability to manage, mentor, and coach staff members in a remote setting
  • Sets their team up for success and empowers them to do their best

Bonus Skills:

  • Strong knowledge of NetSuite data connectors (NetSuite required)
  • Advanced proficiency in Excel (Pivot Tables and V-Lookups)
  • Strong understanding of manufacturing environment; COGS experience highly preferred
  • Experience in JEs, AP, AR, POs, Cash Management, and Sales and Use Tax returns

Who This is Not For:

  • Someone who isn’t capable of creating systemwide solutions and needs a roadmap
  • Someone who is only trying to fix the current problem by working harder and longer
  • Someone who isn’t curious and able to figure things out on their own
  • Someone who finds themselves saying things like “you can just use a journal entry for this”

We Hire the Best, Regardless of Their Location.

Unlike other jobs, we don’t believe that what you do should dictate whether you get to spend time with family or not.

We’re looking for people who can demonstrate they hold themselves to a higher standard in everything they do because with great flexibility comes great responsibility.

All this flexibility doesn’t mean we’re not a close-knit team…

We Hire Characters Not Positions:

We’re a small company with big aspirations, and we work hard (and have a LOT of fun) while making that happen. If you have what it takes as an individual – in other words, if you’re a consistent high-achiever in everything you do in life – then you’ll fit in well at our company.

Responsibilities Include (But are not limited to):

  • Protects assets by establishing, monitoring, and enforcing internal controls.
  • Primary oversight ensuring daily, weekly and monthly accounting work is completed timely and accurately.
  • Manages and coaches remote accounting staff to achieve their best.
  • Maximizes return, limits risk, tightly manage inventory and cash account.
  • Prepares budgets by establishing schedules; collecting, analyzing, and consolidating financial data; recommending plans.
  • Achieves budget objectives by scheduling expenditures; analyzing variances; initiating corrective actions.
  • Works with CFO to provide status of financial condition by collecting, interpreting, and reporting financial data.
  • Creating benchmarks and other analytics to track on a weekly/monthly basis.
  • Assist in generating monthly/yearly financial statements for CFO and President.
  • Create and maintain Standard Operating Procedures (SOPs) for Ops and Finance.
  • Maintain NetSuite access and improvements, and other duties, as assigned

Experience: At least 10 years of relevant Accounting experience

Education: Bachelor’s degree in Accounting with a CPA (preferred)

Location: USA – Remote

Salary: Commensurate with Experience

Continue Reading

Written by
March 22, 2021

Multiple Listing Service (MLS) Relationship Manager

We Put Customers First. Team Over Self. Outcomes Over Activity. Bias Towards Action. Improve Lives.
These are some of the values we hold. They’re more than words on our “about us” page. This is what you’ll see in our culture and what we strive for in ourselves.

In August 2020, we were acquired by eXp World Holdings (Nasdaq: EXPI), and we will continue to operate as an independent company. For our sister company, eXp Realty, we will be developing a national and international search portal product, while maintaining the growth of our existing business.

This is a rare opportunity to join a fully-remote/distributed team at the beginning of a new mission, as we look to redefine how people find and buy homes on a national and eventually international scale. We are rethinking today’s generic home search experience and creating a set of next-generation tools that will help millions of people around the world find and buy their next home.

It’s important to us that work is enjoyable and provides opportunities for individual growth. We like making well-reasoned decisions and making them quickly. We don’t particularly like too many meetings, but we love working together to figure things out. We’re laid back with each other, don’t take ourselves too seriously, and laugh (probably more than we should), but we always focus on staying close to our customers and adding value to their daily lives.

Our team is made up of experienced, talented people who see opportunities where others may not. We understand that innovation comes from experience, experimentation, iteration, taking smart risks, and rejecting the idea that the status quo is the only or best way to solve a problem. You’ll be challenged by big ideas, and have the opportunity to influence a product that truly impacts one of the biggest decisions in 100s of millions of people’s lives in very real ways.

We believe that delivering value outweighs how many hours you work or where you work. We provide a flexible work schedule, generous vacation, a relaxed work environment, and opportunities for professional growth and development.

  • Amazing work/life balance – sane & flexible work schedule, generous vacation.
  • Work on interesting customer and product challenges in an environment that encourages creativity, fun, and the use of new tools to deliver the best results.
  • Have the creative freedom for learning, experimenting, and responsible risk-taking in a startup-like environment.
  • Work closely with a small, talented team with a proven track record.
  • Be a central part of a customer success team that helps our clients grow their businesses and positively impact their clients.
  • Contribute to a team culture that attracts and retains the absolute best people through a motivating and rewarding environment. You will help hire, mentor, and motivate an outstanding customer success team.
  • Support public-facing products that customers actually pay for and love.
  • Have your work be seen and used by millions of people.
  • Spend your day looking for ways to make customers successful, not simply solving problems.
  • Great benefits like Health Insurance and flexible vacation scheduling.

About You:

  • You enjoy standard operating procedures, optimizing processes, and finding a rhythm in your day to help keep things in order and build momentum.
  • You are motivated by working on hard and challenging problems, rather than showing up just to checkboxes.
  • You have a bias towards action. You’re inclined to take the initiative to ask questions, learn, and get things done. You are driven by serving others to make them successful and help them have a great customer experience.
  • Your best day is seeing your team deliver and achieve amazing results.
  • You relish the opportunity to work with the marketing product, customer success, and engineering teams to ensure a surprisingly awesome customer experience
  • You ask a lot of questions and love spirited yet professional debate, knowing that it improves outcomes.
  • You are motivated by creating your own path to deliver value and take full advantage of personal empowerment.
  • You display the qualities of a project manager who prioritizes, manages stakeholder expectations, and ensures all key objectives and timelines are met.
  • You are comfortable navigating uncharted waters within the company.
  • You are resourceful, scrappy, and creative — if a playbook doesn’t exist yet, you go figure it out and build it for the whole team to use
  • You are a mission-oriented, results-driven, self-starter, with the high level of energy, enthusiasm, and initiative that this remote role requires.

Responsibilities

  • Keep our MLS data feed partnerships running smoothly and ensure all data feed updates and legal compliance requirements are being met by our team. We currently support 70+ MLSs (multiple listing services), and you will help us as we expand.
  • Oversee all US and International MLS data license agreements.
  • Serve as the key point of contact with our data partners.
  • Create and organize a system to track all legal agreements, including classifying the type of agreements and ensuring proper legal review processes are followed.
  • Identify all compliance requirements for each MLS.
  • Ensure all compliance rules for each MLS are reflected in our compliance engine.
  • Coordinate with engineering and product teams to make sure MLS requirements are reflected in our product.
  • Coordinate with each new MLS to get approval for our data feeds. Identify other requirements for each MLS, such as reporting, legal, monetary, and insurance.
  • Organize MLS paperwork templates & HelloSign integration.
  • Provide required reports to each MLS.
  • Maintain and foster solid MLS relationships with each multiple listing service.
  • Work with the engineering team and vendors to triage where the source of data issues lies (vendor, network, our system, etc)Support customer-facing teams to ensure paperwork has been completed both as we launch new data feeds and as agent/broker customers sign-up to use our WordPress Plugin.
  • Create and maintain a system to track our MLS agreements, the requirements, points of contact within each MLS, etc. This database of MLSs will serve as our team’s source for various administrative and technical information.
  • Develop spreadsheets, diagrams, workflows, and process maps to document all aspects of our MLS relationships.
  • Conduct periodic compliance reviews of our consumer-facing product to ensure we are in compliance with each MLS.
  • Conduct and provide reporting of users for licensing of individual MLS and data feeds.
  • Oversee billing to ensure proper amounts are being billed and provide invoice approvals. Process data updates from MLS vendors and communicate with our product, engineering, and customer success teams.
  • Ensure each change is read and the potential impacts are understood.
  • Create work tickets as appropriate.
  • Identify major API changes, deadlines, and coordinate with the data engineering team and product teams to ensure timely delivery of updates to support these changes.
  • Break projects into doable tasks and set timeframes and goals.
  • Provide regular updates on our status, recent changes, and anticipated next steps with each MLS feed.
  • Advise the internal product team on MLS data, process, and logistics issues.
  • Support internal automation projects and assist in the development of new and/or improved MLS processing methods.
  • Become an expert on all things pertaining to our products, including how we fit as part of different real estate marketing technology stacks.
  • Actively participate in stand-ups, meetings, and customer success planning sessions.
  • Participate in support and customer success reviews, research, 1-on-1’s, and discussions to help you and the team with professional development.
  • Wear multiple hats with a readiness to support any member of our team.

Compensation

  • In addition to a competitive salary, we offer:
  • Stock Option Grant
  • Flexible PTO
  • Quality Medical + Dental + Vision
  • Tax-Free Flexible Health Spending Account
  • 401K with company match
  • Life Insurance
  • Short-term Disability Insurance
  • Long-term Disability Insurance

Interested in the role? Feel like you would be a good fit? 

Please find the role at https://showcaseidx.com/careers/ and apply through our system. In the application, include that you found the role through HireMyMom.com.

Continue Reading

Written by
March 22, 2021

Onboarding Specialist – Fully Remote

WHY YOU’LL LOVE US: We Put Customers First. Team Over Self. Outcomes Over Activity. Bias Towards Action. Improve Lives.

These are some of the values we hold. They’re more than words on our “about us” page. This is what you’ll see in our culture and what we strive for in ourselves.

We are a leader in home search, consumer engagement, and lead generation, enabling thousands of real estate professionals across 100+ brokerages and teams to harness the full marketing potential of modern marketing. Our consumer-facing tools were used by 6,000,000+ consumers in the last year for 30 million minutes – that’s like watching Avengers Endgame 161,616 times.

In August 2020, we were acquired by eXp World Holdings (Nasdaq: EXPI), and we will continue to operate as an independent company. For our sister company, eXp Realty, we will be developing a national and international search portal product, while maintaining the growth of our existing business.

This is a rare opportunity to join a fully-remote/distributed team at the beginning of a new mission, as we look to redefine how people find and buy homes on a national and eventually international scale. We are rethinking today’s generic home search experience and creating a set of next-generation tools that will help millions of people around the world find and buy their next home.

It’s important to us that work is enjoyable and provides opportunities for individual growth. We like making well-reasoned decisions and making them quickly. We don’t particularly like too many meetings, but we love working together to figure things out. We’re laid back with each other, don’t take ourselves too seriously, and laugh (probably more than we should), but we always focus on staying close to our customers and adding value to their daily lives.

Our team is made up of experienced, talented people who see opportunities where others may not. We understand that innovation comes from experience, experimentation, iteration, taking smart risks, and rejecting the idea that the status quo is the only or best way to solve a problem. You’ll be challenged by big ideas, and have the opportunity to influence a product that truly impacts one of the biggest decisions in 100s of millions of people’s lives in very real ways.

We believe that delivering value outweighs how many hours you work or where you work. We provide a flexible work schedule, generous vacation, a relaxed work environment, and opportunities for professional growth and development.

  • Amazing work/life balance – sane & flexible work schedule, generous vacation.
  • Work on interesting customer and product challenges in an environment that encourages creativity, fun, and the use of new tools to deliver the best results.
  • Have the creative freedom for learning, experimenting, and responsible risk-taking in a startup-like environment.
  • Work closely with a small, talented team with a proven track record.
  • Be a central part of a customer success team that helps our clients grow their businesses and positively impact their clients.
  • Contribute to a team culture that attracts and retains the absolute best people through a motivating and rewarding environment. You will help hire, mentor, and motivate an outstanding customer success team.
  • Support public-facing products that customers actually pay for and love.
  • Have your work be seen and used by millions of people.
  • Spend your day looking for ways to make customers successful, not simply solving problems.
  • Great benefits like Health Insurance and flexible vacation scheduling.

About You

  • You are motivated by working on hard and challenging problems, rather than showing up just to checkboxes.
  • You are driven by serving others to make them successful and help them have a great customer experience.
  • You enjoy standard operating procedures, optimizing processes, and finding a rhythm in your day to help the most customers.
  • Your best day is seeing your team, who you’ve collaborated with, deliver, and achieve amazing results.
  • You relish the opportunity to work with a marketing team, product team, customer success team, and customers to ensure a surprisingly awesome customer experience.
  • You ask a lot of questions and love spirited yet professional debate, knowing it improves outcomes.
  • You are comfortable navigating uncharted waters within the company.
  • You are motivated by creating your own path to deliver value and take full advantage of personal empowerment.
  • You have a bias towards action. You’re programmed to take the initiative to ask questions, learn, and get things done.
  • You possess superb listening skills and the proven ability to dig deeper to uncover the customer’s true objectives.
  • You display the qualities of an expert project manager or business development professional who prioritizes, manages stakeholder expectations, and ensures all key objectives and timelines are met.
  • You are resourceful, scrappy, and creative — if a playbook doesn’t exist yet, you go figure it out and build it for the whole team to use.
  • You are a detail-oriented, results-driven, self-starter, with a high level of energy, enthusiasm, and initiative that this remote role requires.

Responsibilities

  • Become an expert on all things pertaining to our products, including how we fit as part of different real estate marketing technology stacks.
  • Oversee the approval process required for hundreds of customers for access to individual MLS (multiple listing service) data feeds.
  • Troubleshoot issues related to MLSs, agent/broker approvals, and resellers to provide customers with access to MLS data for their websites.
  • Conduct live group and one-on-one demos with potential clients and partners.
  • Answer questions from potential and new clients on how to use us to reach their goals and understand if our offering will be a good fit for them.
  • Establish a long-term, advisory, relationship with incoming clients to improve system adoption and reduce customer churn. This includes opportunities to discover client pain points, provide solutions, and improve feature adoption.
  • Identify common areas for improving customer training both for new customers and long-time customers.
  • Problem-solving and troubleshooting with customers to resolve their queries quickly. Provide email/Zoom consultation to troubleshoot and debug customer issues, in partnership with others on the Customer Success team.
  • Handle a substantial number of customer calls/emails/chats in a timely manner and guide new customers on their path to success.
  • Diligently work with new customers by providing regular updates to tickets and open issues, in partnership with others on the Customer Success team.
  • Advocate and assist in the prioritization of new customer features and product enhancements, influencing our product roadmap and collaborating with the Product team to identify short-term solutions.
  • Identify gaps in our training content, and ensure those gaps are addressed.
  • Deliver awesome, fun, engaging, and reliable solutions.
  • Actively participate in stand-ups, meetings, and customer success planning sessions.
  • Participate in support and customer success reviews, research, 1 on 1’s, and discussions to help you and the team with professional development.
  • Wear multiple hats with a readiness to support any member of our team.

Compensation

  • Competitive Salary
  • Stock Option Grant
  • Flexible PTO
  • Quality Medical + Dental + Vision
  • Tax-Free Flexible Health Spending Account
  • 401K with company match
  • Life Insurance
  • Short-term Disability Insurance
  • Long-term Disability Insurance
  • Calm app subscription
  • Blinkest app subscription
  • ClassPass membership

Interested in the role? Feel like you would be a good fit? 

Please find the role at https://showcaseidx.com/careers/ and apply through our system. In the application, include that you found the role through HireMyMom.com.

Continue Reading