CPA or Experienced Accountant for Monthly Report Review

I am the founder of a boutique bookkeeping and accounting firm that supports creative service providers. I founded this company in 2014 and we have approximately 20 ongoing bookkeeping clients and around 40-50 consulting clients and are growing rapidly.

At this point in the business growth cycle, I am interested in stepping completely into the business development role to further the growth of the company.

I am looking for a CPA or experienced accountant to review client reports monthly. Currently, we have a team of staff accountants that complete monthly bookkeeping tasks for each client. I currently review the P&L and Balance sheet for each client monthly, answer more technical questions from clients, perform necessary journal entries, and provide support to the team for any issues that arise during the month.

I would like to find a CPA or experienced accountant that is interested in taking over this role. To start it would only be about 10-15 hours of work a month. We are actively marketing and I estimate that number to grow quite a bit over the next year.

This position would be perfect for someone who is looking for part-time work with optimal flexibility and is comfortable working remotely. We exclusively use QuickBooks Online, so you must also be well-versed in this software, and ideally in some of the apps that work in conjunction with QBO (Shopify, bill.com, Gusto).

Please feel free to check out our website and social media to get to know the company a bit more. If this looks interesting to you, please reach out. Thank you!

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Is an Online Business Manager the Missing Asset for Your Small Business?

As your business grows, you may find yourself stretched in many directions. At first, a virtual assistant takes the steam off by lifting administrative tasks off your plate. Now your team has grown, your customers are increasing, and you have ideas for the future. But, there’s only one of you, and all your time goes to managing the day-to-day operations of your growing venture.

Enter the Online Business Manager (OBM). Of the many roles that can help your business grow, an Online Business Manager may be the most consequential. Finding the right OBM frees you from worrying about the day-to-day and lets you move fully into the mode of the visionary executive. Adding this role to your staff frees you to focus on pursuing your vision. It can also create more time for your family, free up energy that’s currently going toward running the business, and give you the mental space you need to grow your business in new ways. 

 

What is an Online Business Manager?

An Online Business Manager takes over the daily operations of a business. In this case, the word online refers to the location of the business manager, not the nature of the company.

Many businesses use an Online Business Manager, including those that operate online and those with more traditional operations. Online Business Managers have a skill set that can be used to help run any type of business. 

 

What Do Online Business Managers Do?

An Online Business Manager essentially serves as a Chief Operating Officer for your business, so you can focus on being the Chief Executive Officer. At the most basic level, Online Business Managers lead a team. They understand your objectives for the business and are focused on leading all elements of the team to understand that vision and bring it to life. They accomplish many management-related tasks, including:

  • Project management ensures that all the trains run on time and the team stays focused on meeting deadlines for new and ongoing projects. Project management is critical as you introduce new products and new processes. 
  • Operations management includes keeping an eye on ongoing operations, troubleshooting issues, and establishing processes for better workflow.
  • Metrics management including creating ways to give you a numbers-based look at your business and developing ways to use metrics to measure business outcomes and progress toward goals.
  • People management including answering questions from team members and helping to ensure career growth and job satisfaction for employees.
  • Client management Online Business Managers may work directly with select clients as account managers in some industries.

How are Online Business Managers Different from Virtual Assistants?

When contemplating the addition of an Online Business Manager, it can be challenging to differentiate between the OBM role and a Virtual Assistant or VA. Many VAs take on some of the tasks that an Online Business Manager might do, and some Online Business Managers start as VAs.

However, the roles are fundamentally different. VAs complete tasks based on directions. For example, you tell your VA that you need to take a trip to Oregon to see a potential customer for a meeting. Your VA organizes your travel and sends out meeting invitations, saving you an enormous amount of time and potential hassle.

By contrast, your Online Business Manager is a strategic partner. She sees the tasks that she must tackle to achieve your goals and dives in to lead a team to do it. For example, you tell your Online Business Manager that you’d like to grow your business in Oregon. Knowing that goal, she (or someone on her team) researches potential customers and presents opportunities to you.

Once you select the potential customers, she will help you prepare for the meeting. After the customer is landed, she will develop processes to help ensure the quality delivery of products and services. As she does that, you are free to move on and consider additional business strategies, find new customers, and explore new business lines.

 

Do You Need an Online Business Manager?

An Online Business Manager makes sense for many businesses, but not all. The role is usually a need that a company grows into instead of one that’s added right away.

While the timing for adding this role can vary, the following indicators tell you it may be time for you to leap.

  • Time Constraints

Many entrepreneurs launch a business to have more personal time and find a better work-life balance. But, the business grows quickly and takes up any free time. This scenario can lead to frustration. An Online Business Manager can help restore the joy you once got from your business.

Also, serial entrepreneurs running several businesses often need Online Business Managers sooner rather than later. An Online Business Manager can take your existing business and run it while you nurture new ideas. The same goes if you have multiple revenue lines and need someone to manage one or more of them so you can focus on other work.

  • Capacity Limits Impede Growth

If you find yourself turning away work because you are too busy servicing existing work to add more, an Online Business Manager can solve that problem for you. The increased revenue an Online Business Manager makes possible can easily dwarf the increased cost of bringing her aboard. 

  • Reduced Personal Growth

If your business has matured, but you are still doing many of the same tasks you did when your business started, it’s time to bring in an Online Business Manager. As the CEO of your own company, it can be challenging to look after your own growth. But, it’s a hugely important consideration. If you stop growing because you are always doing the same tasks, you may lose interest in the business. An Online Business Manager can help free you from running the business and let you return to the areas where you have the most passion.

  • People Management

Many entrepreneurs are surprised to realize that managing a team brings frustration instead of joy. Even the best people will come to you with questions and concerns, and it can take time and energy to respond thoughtfully. Not responding thoroughly or thoughtfully can hurt team morale and reduce effectiveness, which can harm your business. An Online Business Manager can solve that problem for you by managing your team, answering questions, and helping promote career growth among your team members.   

  • Revenue Plateau

All business ventures will hit a revenue plateau at some point. These plateaus are incredibly frustrating when you don’t have the time to push past them or incubate an idea that could increase revenue. Bringing in an Online Business Manager to run the business can let you return to operating at a more strategic level by pushing barriers aside.

 

What is Typical Pay for an OBM?

People new to considering OBMs or COOs are always curious what the going rate is and with good reason. Wages will vary dependent on industry, experience, expected tasks and more but a reasonable range to start with is $25 to $45. 

 

Signs That Your Business is Not Yet Ready for an Online Business Manager

Just as there are sure signs that you need an Online Business Manager, there are also indicators that you aren’t there yet. Most importantly, if your cash flow doesn’t support the role, it’s best to hold off until you can make the financial commitment. An Online Business Manager can help you move the needle from your current financial place to the next. But, you need a certain amount of financial stability before you can do that. 

The second meaningful sign that you aren’t ready to add an Online Business Manager is that you aren’t prepared to surrender control of some element of your business. If you know (or suspect) that you will micromanage an Online Business Manager, potentially creating more work for yourself in the process, don’t hire one. 

Instead, work on giving up some level of control by working with a seasoned VA and grow to the place where you can give some level of control over to your Online Business Manager. The art of delegating is genuinely an art, and it takes some practice to do it effectively.

 

How to Find Your Online Business Manager

If you’ve read this and decided that it’s time to bring an Online Business Manager on board, visit HireMyMom and consider HireMyMom’s Concierge serviceWe created the Concierge Service for busy entrepreneurs and small business owners, like you, who need to hire help but don’t have the time or desire to go through the time-consuming process. If you are ready for an Online Business Manager, this is the right route for you. With our full-service Concierge Service, our HR Specialists will do it all for you from start to finish and present you with the top candidate(s) sourced from a wide array of qualified applicants who will be dedicated to helping your business succeed and grow. 

 

 

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Virtual Assistant – Part time

General Purpose and Duties
We are a woman-owned, national, healthcare consulting, training, and research company whose owner is an author and frequent speaker at national and state conferences. We are committed to making healthcare better for patients and the people who serve them. How? We help hospitals and health systems improve culture and patient care through leadership development, coaching and frontline training.

Since COVID, 80% of all programs and projects have been delivered virtually with a strong presence in online learning. As travel and other restrictions open up, we will be delivering more services on location.

The VA, although part-time, is a highly valued member of our team. They are vital in helping the president balance today’s operations while planning future engagements and business endeavors.

A general overview of the position includes ensuring that President’s calendar is proactively maintained so that all information regarding appointments and obligations is 100% accurate. All travel and personal appearances for President are proactively set up and relevant information communicated to the team as necessary.

The position is also the main contact point for clients and hence, needs to be really sharp, an excellent rapport-builder, and a critical thinker. Because we conduct customer service training and assessments, the VA must have a service-oriented mindset. Must have attention to detail and the ability to work on a variety of different types of projects is essential.

Specific Tasks and Responsibilities

  • Help Manage President’s Calendar
  • Schedule conference calls & meetings as needed
  • Proactively manage President’s appointments weekly to ensure information is accurate and appointments are confirmed.  i.e. phone #’s, addresses, zoom links, and directions are complete
  • Update TimeTrade scheduler to accommodate clients in self-scheduling meetings, coaching, and strategy sessions

Manage speaking engagements

o    Search the internet for targeted call-for-speakers

o    Assist in composing and submitting speaker applications and agreements

o    Ensure Paperwork is returned

o    Set up client information in various systems (Infusionsoft, Pipedrive)

o    Ensure that contact information is properly managed for new client

General Admin Support

o    Schedule travel for conferences, speaking engagements, and client visits

o    Maintain Tripit (online travel planner) with all travel, meetings, and other events

Other Projects as Necessary

o    Assist with research projects

  •  Schedule interviews
  • Work with client to schedule and fill focus groups
  • Attend virtual focus groups and executive roundtables to take notes
  • Refine slide decks and handouts
  • Maintain access to decks and handouts for common speeches and courses
  • Conduct internet research on specific topics (gather articles and reference for insight papers)

Not Essential, But Advantageous

Knowledge and experience in WordPress

  • Post blogs as needed
  • Update website as needed

Social media experience

  • Hootsuite or other scheduling platforms
  • Monitoring monthly social media performance

Copy Editing

Simple layout and design

Work Requirements
Office Tools

Within Baird Group, many software & virtual tools are used. We are PC-based (not Mac) The VA will be required to use these as part of our day-to-day operations. These will include:

o    Infusionsoft (CRM)

o    Asana (Project management)

o    Smartsheets

o    Last Pass

o    Tripit (Travel)

o    Office 365 (Excel, Word, Outlook)

Your Existing Office Set up

Team member must already have:

o    Computer with high-speed internet access (Prefer PC-based because we have experienced glitches converting Word content from Mac to PC, but we can discuss.)

o    Microsoft Windows Office Suite (we are on 365)

o    Web camera

o    Phone

Time requirements for Personal Assistant role include:

  • At least 5 hours and on occasion 10 hours per week with the ability to grow
  • I am in CST and prefer the same time zone but it is not essential
  • Commitment to weekly connection meeting for calendaring and updates, discuss upcoming priorities, travel, and prospect/client and project needs

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Amanda *****

Franklin Pierce University- Residential Life Administrative Assistant (September 2019-Present)
Rindge, NH
First point of contact for students, staff and visitors. Answered and screened incoming calls, greeted visitors, scheduled appointments and provided assistance to students and visitors. Maintained documentation and files, kept accurate records in Jenzabar, and provided weekly reports and updates to the Director of Residential Life.

Cusag LLC. – Collections Specialist, Team Leader (February 2018-September 2019)
Swanzey, NH
Researched overdue account balances per State regulations, documented al collections attempts accurately. Addressed discrepancies and processed credits when required and approved. Counseled and assisted current customers in determining their best payment options. Used previous call center experience to confidently contact delinquent customers. Tactfully resolved challenging situations professionally and calmly in a firm but friendly manner often with irate customers. Completed office cleaning and sanitizing when needed. Completed Month end reporting.

Cusag LLC. – Collections Specialist, Team Leader (January 2016- May 2017)
Swanzey, NH
Researched overdue account balances per State regulations, documented al collections attempts accurately. Addressed discrepancies and processed credits when required and approved. Counseled and assisted current customers in determining their best payment options. Used previous call center experience to confidently contact delinquent customers. Tactfully resolved challenging situations professionally and calmly in a firm but friendly manner often with irate customers. Completed office cleaning and sanitizing when needed. Completed Month end reporting.

Cheshire County Department of Corrections- Correctional officer (May 2014- January 2016)
Keene, NH
Conduct searches of inmates and their surroundings for Contraband. Performed security observation duties and responded to emergencies. Restrained and caaaaontrolled offenders as and when necessary. Reviewed and prepared inmates for Court proceedings. Supervised offenders while eating, sleeping, and working. Supervised offenders while commuting them from one place to another.

Cusag LLC. -Collections Specialist (April 2013- May 2014)
Swanzey, NH
Researched overdue account balances per State regulations, documented al collections attempts accurately. Addressed discrepancies and processed credits when required and approved. Counseled and assisted current customers in determining their best payment options. Used previous call center experience to confidently contact delinquent customers. Tactfully resolved challenging situations professionally and calmly in a firm but friendly manner often with irate customers Completed office cleaning and sanitizing when needed. Completed Month end reporting.

Nissan of Keene- Service Advisor (November 2011- March 2013)
Swanzey, NH
Provided a consultative selling process to assist customers in planning for on-going required maintenance of their vehicle. Produced repair orders for customers with full transparency including cost and time estimates. Communicated frequently with technicians and other associates to ensure timely completion of work, ensuring an exceptional customer experience to drive loyalty.

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Growth Manager

Recruitology is seeking an experienced B2B growth and marketing professional to help drive our strategy in new channels.

Responsibilities

This new position will own employer engagement and be responsible for growing employer revenue via our channel partners. The individual will report to the head of marketing and work with product, engineering and customer support. They will create and manage programs to grow our expanding lines of business.

We’ve built a very successful business working with top North American media companies, and are growing into new channels such as broadcast and vertical market software providers. This position will support channel development in the new business lines.

Primary Duties

Own the marketing funnel and KPIs/metrics such as cost and revenue per lead.
Track and manage campaign effectiveness. Translate data insights into leadership recommendations and action.
Research and generate leads from new channel partners.
Manage B2B marketing programs including email, events and content.
Create concepts for email and landing page, including copy.
Work closely with Design, Product Management and other teams to implement and test landing pages.
Support Sales and Business Development leadership with growth initiatives.

Recruitology is a cloud-based platform that leverages artificial intelligence to help employers find the right talent quickly and efficiently. Each year, we helped over 50,000 small and mid-sized employers recruit the right people for their jobs. Our platform is used by over 420 reseller partners and is growing throughout North America, giving us access to a large market and the opportunity to have a great impact on helping employers recover and thrive post-COVID.

We support work-life balance and a virtual environment using the latest technology.

Note: The location for this job is virtual and can be anywhere close to the Pacific time zone. This role may start as a contractor, with the expectation of converting to a full-time position, depending on the individual.

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Top Tips to Make Your Job Stand Out in a Crowded Market

As the job market heats up, you may be looking for new team members but finding it difficult to attract applicants. In this market, it’s essential that your job posting stands out for all the right reasons. Job seekers have more choices now than they have over the last few years, and with school and child care options still in flux in many places, job seekers are taking their time to find the right mix of pay, flexibility, opportunity, and work activities. 

But, that doesn’t mean you can’t find a great person to fill your open role. It simply means that you’ll want to make sure that your job posting stands out from the crowd and attracts quality applicants. With the right strategy and a few tricks of the trade, you can craft a job post that attracts applicants and results in a solid hire for your team. The key is knowing what’s most important to you, preparing a suitable job description and posting, and avoiding red flags that might make job seekers pass on your opportunity.

 

Know What You Need, Specifically

Once it’s clear that you need to hire someone, think carefully about what you need from the contractor or employee. 

Start by considering the desired skill set. Consider what you want this person to do and the skills needed to do it. Focusing on skills vs. experience is an important distinction because you may not find an experienced applicant in a hot job market. However, you may find people with transferable skills who can quickly come up to speed.

Then, think about how willing you are to spend time training. If you are willing to teach the job to a person with the right skillset and advertise that willingness, you will likely increase your applicant pool. 

Finally, as you consider skills, ask yourself if all the desired skills are essential or if you could work with someone who possesses 80% of the needed skills and teach the rest. You may find a gem in the rough, and with a bit of investment, could have a solid, long-term employee.

 

Flexibility Factors

Next, consider the hours you need and the working conditions. Candidates are often looking for flexible hours. But, the idea of flexible hours can mean a lot of different things. For example, it could mean part-time hours or a shared job. For some applicants, it’s the ability to work different hours on different days. And, in some cases, flexible hours can mean having a deadline and working toward it without set hours. Think about what you need and be clear in your posting about your flexibility. The more flexibility you have, the greater the number of candidates you will likely attract.

If you don’t think there’s much flexibility in your role, run your thinking by some others and see if you can’t find some wiggle room that may make the job more attractive to candidates. This is especially true if you are replacing an employee who worked a particular schedule. For example, you may have had someone who worked from noon to five every weekday. You may naturally think you want the replacement employee to work from noon to five. However, many mothers with school-age children won’t apply for that as the after-school hours tend to be very busy. But, maybe you could shift the hours from 10 to 3 each weekday. That’s a much more attractive schedule to busy mothers who could be an excellent fit for the role. Also, by being open to different hour configurations, you are expanding the pool of likely candidates to different time zones, increasing the number of applicants for your post.

 

Determine What You Can Pay

Pay is tricky, but generally, higher pay attracts stronger candidates. Be realistic about the skills you are looking for and what the market is paying for those skills. You can talk with the pros at HireMyMom to help you find the proper pay range for your job. Focus on the value the employee brings to your company and how having that person on board might increase your revenue or productivity.

When thinking about pay, it’s easy to focus on dollars and cents. While money is a huge part of the pay equation, it’s not everything. Employees consider flexibility, hours, personal time, stress levels, and working conditions when thinking about pay satisfaction.

As an employer, your role is to create a competitive pay package that balances your need for profitability with the desire to attract and retain your staff. When you are looking for team members, it’s essential to convey the total package you offer to attract applicants.

 

Consider a Signing Bonus

Another way to stand out from the crowd is to consider offering a signing bonus. Offering this one-time payment can help make your job stand out from the rest and encourage people to apply and give it a try. 

Even a modest signing bonus of $150 can move lookers to applicants because it shows that you are serious about moving quickly to fill the job and demonstrates a commitment to your team. You could even stipulate that the bonus will be paid out 30 (or 60) days after the hire to ensure it’s a good fit for both parties. 

 

Create a Compelling Job Posting

With questions about skills, flexibility, and pay settled, it’s time to write the actual job post. The key is to find the right level of detail–not too much, not too little. Aim to describe the job thoroughly, but not with so many details that job seekers are discouraged from applying. Focus on the big picture work; don’t include every task this job could include at some point in the future. 

Likewise, don’t go so light on details that job seekers aren’t sure what the job entails or what your business does. A good check is to show the post to a trusted friend who doesn’t know much about your business and ask her to explain to you what the job entails. This will give you a good sense of how job seekers may read your post.

As you draft your post, put your best foot forward and make a compelling argument that your opportunity is worth pursuing. Think of the post as a resume for the role and your business. When you finish the post, review it as you would a resume. Make sure it:

  • Highlights the results you want the new team member to produce and the critical skills needed to achieve desired results.
  • Describes the best features of the job and the company. 
  • Explains why the role is essential to the company.
  • Avoids a long list of every task that may be required at some point but aren’t central to the job.

Reviewing your job post like you would a resume can help you gauge if the tone is right. For example, if you read a resume that says, “I’m an all-star and only want to work with all-stars,” you’d likely put that resume in the trash bin. Yet, many job postings include that type of phrasing, and it turns off many job seekers. Instead, try something like: We strive to create a culture of success and support for our business and our team members. We think work should be fun and rewarding. 

 

Make Your Application Process Easy

The proper application strategy can increase your chances of attracting applicants. There are few key components to the application strategy:

  • Make sure your application directions are straightforward and easy to follow. 
  • Make it easy to apply. One way to do this is to simply request a resume and cover letter via email and skip the online application or additional forms at least for now. Quality job seekers have options and can be turned off by long job applications that require them to enter everything on their resume manually.  Once you’ve received some quality resumes, consider then having them complete additional forms. Once they know they’ve made the shortlist, they will be much more willing to spend the additional time completing additional steps. 
  • Skip the addition of attention-to-detail tests that are often time-consuming and stressful. For example, don’t ask job seekers to find the 40th word on a particular page of your website and respond with certain fonts and colors. Save those types of tests for later in the process when you have quality applicants and are choosing between them. The same goes for video responses. Many times applicants won’t take the time to apply if there are many steps or a lengthy process. However, if you narrow down your applicants to 5 or 10 then you can ask for those videos or other special requests once they know they’ve made it to the shortlist. 

 

Avoid Red Flags 

As you review resumes, you likely look for certain red flags-things that serve as automatic disqualifiers. Job seekers see red flags in job posts, too. Here are some red flags to avoid:

  • Listing too many skills in the requirements section. Including a laundry list of desired skills that includes everything the person may need to do to the job can be discouraging. Instead, focus on three to five essential skills that are critical for the job. During the interview process, you can probe for additional skills. Another strategy is to include a required and desired skill section in your job posting. Point out the areas where you are willing to train the right person.
  • Requiring strict scheduling. This is a tough needle to thread, because in some cases, schedules matter greatly, and it’s best to be honest. But, if you can find flexibility, look for it and note in your posting that you are open to discussing a mutually agreeable schedule.
  • Offering pay that’s low relative to the skills needed. Pay is tough. But, if you aren’t getting any nibbles on your post, you may need to up your pay range. Pay rate is especially important for jobs that require specific skills, if you are looking for experienced applicants or if you have particular hours requirements that may require people to pay for child care or incur other expenses that must be weighed against the pay rate.
  • Describing the opportunity or your business in absolute terms can turn off a job seeker. For example, saying that “everyone at the company is a rockstar” or that “we never make mistakes” may cause a conscientious applicant to pause and consider how difficult it could be to achieve rock star status on a learning curve or to think about the stress she might feel striving for complete perfection as a new team member. It’s more attractive to say that the company offers a supportive environment that values excellence. 
  • Letting typos or other errors stay in your post. While typos happen to everyone, seeing one in a job post is a red flag that perhaps you aren’t that serious about the job or the work. This rule is especially important if you are advertising that attention to detail is a key skill needed for the job. Be sure to have a trusted co-worker or friend review your post. Then, review it again. 

 

Keep Trying!

Great employees are out there and they are looking for work. Try not to be discouraged as you seek new team members. Like all relationships, it can take some time to find the right fit. But, investing the time to find a new team member will pay off in the long term.

 

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Assistant Customer Care Manager

Come join an amazing team!  We are looking for a talented and enthusiastic Assistant Customer Care Manager who wants to work from home and help us make HER day.

We are an online retailer for pregnant and breastfeeding moms who want something comfortable to wear. We are a growing team of 65 based all over the world. Our team culture is grateful, brave, generous & encouraging. We all work together to create the best possible shopping experience and products for our customers. Oh, and did we mention we’re on the Inc. 5000 list of fastest-growing privately held companies for two years in a row plus the winner of Shopify’s Build a BIGGER Business Competition!

What We Believe:

  • She is the Reason We Exist: We have created a genuine connection with her. She feels seen and heard. She is an integral part of every decision we make. We are her.
  • Work/Life Balance is Imperative: We value both work and family and bring our best selves to each other by ensuring balance.
  • Success is Sequential; Not Simultaneous: We focus on one thing at a time.

How We Act:

  • Team Work Makes the Dream Work: We share ideas, feedback, struggles, wins, and frustrations. We care for each other professionally and personally.
  • We have a Bias for Action: We move quickly. We take smart risks. We solve puzzles. We make things happen.
  • We Hold Ourselves Accountable: We all own the business. We clearly communicate key metrics and standards and review them regularly. We analyze results to understand why we made a decision. We are disciplined.
  • We Lead, Not Follow: We are innovative. We are curious and resourceful. We are driven and competitive (but not with each other).
  • We Communicate Genuinely and Transparently: With each other and with her. We are present.
  • We are Always Learning: We improve ourselves and continually look for ways to enhance the skills and abilities of our entire team.
  • We are in Relentless Pursuit of Customer Service Excellence: We out-care the competition and provide the greatest experience she has ever had with a brand.

If you’ve made it this far and you are as excited as we are, keep reading!

Opportunity (the job): The perfect candidate for this job is a self-starter that LOVES puzzles. Just because you haven’t done something before, doesn’t mean you cannot figure it out. As the Assistant Customer Care Manager, you will serve as an internal Escalation Specialist for complex customer issues numbers. You will supervise several members of the Customer Care team modeling a positive attitude and a growth mindset. You love setting up new processes and are always looking to improve existing ones. You look for the root cause of issues and work quickly to solve them. You love to share knowledge and teach others how to do things. You quickly become indispensable to any team you work with.

Schedule: Full-time, 40 hours per week. We are open to helping you create a schedule that works for you. We can accommodate school drops off / pick-ups etc.

Skills We’re Looking For: 

We are looking for someone who…

  • Is exceptional at whatever he or she does and proactively seeks to solve puzzles and find solutions. This is the most important factor in your success. You must be a self-starter who always seeking to improve
  • Is intellectually curious, loves to learn and grow both personally and professionally
  • Is a finisher. You must love the details of your work, and work dutifully to ensure tasks are complete and accurate
  • Has a high level of Microsoft Excel proficiency and strong aptitude to learn technical applications quickly
  • Has excellent business judgment, outstanding communication skills, both verbal and written, and a practical, common-sense approach to getting things done
  • Has superior analytical skills partnered with a creative mind
  • Can operate both strategically and tactically in a fast-paced environment
  • Is flexible and adaptive to changing priorities
  • Has experience supervising and leading others
  • Is detail-oriented and thorough

Bonus Skills:

  • Experience using and setting up rules in Narvar Returns Platform or similar e-commerce returns platform
  • Working knowledge of Gorgias, ZenDesk, or similar tools

Who This is Not For: 

  • Someone who isn’t entrepreneurial or a self-starter and needs a roadmap
  • Someone who is only motivated by a boss telling him or her to work harder
  • Someone who isn’t curious and able to figure things out on their own
  • Someone who finds themselves saying things like “this is not my job, someone else should do it”

We Hire the Best, Regardless of Their Location:

Unlike other jobs, we don’t believe that what you do should dictate whether you get to spend time with family or not.

We’re looking for people who can demonstrate they hold themselves to a higher standard in everything they do because with great flexibility comes great responsibility.

All this flexibility doesn’t mean we’re not a close-knit team…

We Hire Characters Not Positions:

We’re a small company with big aspirations, and we work hard (and have a LOT of fun) while making that happen. If you have what it takes as an individual – in other words, if you’re a consistent high-achiever in everything you do in life – then you’ll fit in well at our company.

Responsibilities Include (But are not limited to):

  • Adopt the voice and tone of the our brand in order to convey our brand(s) and personality
  • Train new Customer Care team members
  • Master multiple internal software systems
  • Maintain current procedure and policy documentation
  • Update and monitor weekly Customer Care KPIs and other relevant data
  • Serve as department point of contact in absence of the Sr. Customer Care Manager
  • Maintain a positive attitude throughout all customer and team interactions
  • Provide feedback to the company regarding service failures or customer concerns

Experience: 

3+ years of experience in a leadership role in eCommerce Customer Care

3+ years of experience supervising a team of 3 or more people

Education: Higher education preferred but not required

Location: USA – Remote

Salary: $19 – $20 per hour

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Kayla ******

Twisted Timber Apparel | Green River, WY
Owner | September 2021 – Present
¨      Performed market research to gather customer needs & design an assortment of T-shirts, sweatshirts, and flannels with accessories in pipeline.
¨      Constructed website from the ground up, including UX/UI design, customer journeys, marketing collateral, and other creative elements.
¨      Owned go-to-market strategy grounded in data with scheduled launch in early November.

The Admin Group | Green River, WY
Owner | October 2020 – Present
¨      Acquired many clients, including attorneys, marketing firms, small local businesses, and B2C within year one of service launch.
¨      Doubled social media following (+200%) by implementing strategic marketing campaigns and leveraging targeted ads (Instagram, Facebook).
¨      Sourced, recruited, interviewed, and hired two subcontractors to bolster organizational capabilities and evolve service offerings to clients.
¨      Update Search Engine Optimization to improve client websites and manage emails and weekly schedules with Google and Microsoft tools.
¨      Provide bookkeeping/accounting services to balance client finances, reconcile budgets vs. actuals, and ensure compliance to regulations.

Rock Springs Police Department | Rock Springs, WY
Records Tech | November 2019 – September 2021
¨      Processed background requests for Wyoming Probation and Parole, Department of Family Services, and other law enforcement agencies.
¨      Prepared monthly Enforcing Underage Drinking Laws (EUDL) federal grant report on behalf of senior leaders.
¨      Created law cases while validating information within reporting system to relay to city and county attorney’s offices.

Genesis Alkali (Formerly Tronox) | Green River, WY
Executive Administrative Assistant; CI Systems and Process Support | August 2015 – September 2019
¨      Served as the administrator of CI intranet site and liaison to IT for SharePoint site focused on continuous improvement and web updates.
¨      Created new implementation manuals & prepared CI communications, including periodic manufacturing reports for Green River operations.
¨      Contributed to ISO process and SafeTons sustainability processes, including continuous cost improvement, manufacturing assessment, execution control system, work management, root cause analysis, and balanced scorecard.

Alex Kincaid Law | Boise, ID
Office Manager; Paralegal | May 2013 – August 2014
¨      Prepared and presented new office contracts, client correspondence letters, and court filing submissions for firm owner review.
¨      Provided administrative support with Payroll, HR, and A/P processes to secure senior leadership confidence in office organization.
¨      Managed purchasing requests, daily customer payments, bank deposits, and inventory of supplies and equipment within budget.

Blackburn & Stoll, LC | Salt Lake City, UT
Legal Secretary | November 2010 – March 2012
¨      Optimized calendars and schedules for three attorneys, ensuring all filing systems and client appointments were accurate and complete.
¨      Oversaw client billing processes from initial intake, correspondence, and reconciliations/collections to ensure funds were received.
¨      Maintained all billable time (time slips) and entered data into TABS computer system for assigned attorneys.

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Account Manager

We are looking for one exceptional candidate to join our team as an Account Manager in a flexible, part-time role for 15-30 hours per week that is well suited for an experienced sales professional with a family that seeks a supportive work-life balance. You will work directly with our management team on expanding our business and building and maintaining lasting client relationships as part of a company with a positive social mission and impact.

The Account Manager prepares, coordinates, and supervises relationship development with current and new school community partners within a defined local territory. The qualified candidate possesses a high level of enthusiasm, interpersonal skills, attention-to-detail, organization, autonomy, and trustworthiness.

The Account Manager is capable and motivated to succeed with the following responsibilities:

1. New Account Sales. Source and cultivate new leads. Build and maintain client relationships and expand the network of schools in blueprint. Conduct sales calls with new leads and receive supply lists for competitive quoting. Serve as the main point of contact for leads and sales. Collaborate with the team to identify and grow new opportunities.
2. Account Retention. Understand standard and unique features of all existing school partnerships within territory. Maintain relationships with relevant school or parent organization contacts as needed. Renew agreements with partners for upcoming school year. Coordinate and communicate in a timely manner all required information for annual service between school and company each year, such as updated school supply lists, quotes, marketing materials, and delivery dates.
3. Account Maintenance. Help prepare and communicate supply kit price quotes based on new school supply lists each year. Review quotes to ensure 100% accuracy and approval from school customers. Assist in new school year online order submissions. Coordinate and schedule deliveries for supply kits.
5. Marketing. Understand all service details and options for both parent customers and school partners. Coordinate with territory marketing efforts including lead generation through email, phone, and networking. Update CRM with current status on current partners.
5. Customer Service. Coordinate important communication and decisions with parent organization leadership including marketing materials, submission deadlines, and delivery dates.

Requirements

  • Bachelor’s degree from a four-year university
  • Minimum 3+ years of sales experience
  • Strong proficiency with email, word processing, excel, and CRM tools
  • Maintain higher availability during peak seasonal months
  • Access to the Internet, personal phone, and transportation as needed
  • High interpersonal skills and quick to build rapport and expertise in the market
  • Strong attention to detail and follow up skills

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