4 Home Workout Options for Busy Moms

Staying fit while working from home is a priority, but leaving the house to hit the gym can feel impossible most of the time! Between your home-based career, family, and other hobbies, there has to be a better option out there.  Home workouts for busy moms are the answer, and they can be just as challenging, useful, and productive as gym workouts.

While you may be a busy mom, maintaining your health is so crucial to caring for the rest of your family and successfully doing your job. Check out some of these excellent, low cost, effective options to integrate into your home workouts.

Barre3

Barre3 is said to “balance, strengthen, and lengthen the body with moves inspired by ballet, yoga and Pilates.”  While you can go to numerous Barre3 studios across the country, they also offer affordable online videos to complete with just a waist-level surface, light weights, and a yoga mat.  This workout will leave you feeling replenished – not depleted – and you’ll have access to a library of hundreds of videos ranging from 10-60 minutes in length.  Barre3 is best for those wanting a unique workout that gives you strength and cardio without the exhaustion.

There are a few free workouts available and monthly subscriptions start at $10.

Daily Burn

Daily burn describes itself as “the best streaming workouts from elite trainers, available any time on any device.” Daily Burn has everything from kettlebells to cardio and yoga workouts.  They pride themselves on the variety of workouts available on the site, as well as nutrition and general health advice. This program is best for busy moms who want to mix it up daily with some of the best trainers for an affordable price.

You can do a 30-day free trial and then membership is $10 per month.

YouTube Workouts

YouTube workouts are excellent, as you can find many videos done by well-known trainers and they’re free! Some of the best channels are Jessica Smith TVBlogilatesTone It UpFitness Blender, and BeFit, just to name a few.

These workouts often offer a lot of variety as well, and you can get your cardio, strength, yoga and Pilates without spending any money or leaving the house.

If you want more than what the channels offer, the top trainers often also have DVDs and downloads available for purchase.

FitnessGlo & YogaGlo

FitnessGlo offers everything from Strength to Tabata to High Intensity Interval Training, along with 8-week structured programs to ensure that you’re getting a well-rounded workout program.  You can search workouts by Style, Instructor, Duration, and Level, allowing you to customize your workout on a daily basis.

FitnessGlo offers a 15-day free trial and then costs $12 per month.

YogaGlo is the yoga version of FitnessGlo, offering affordable yoga classes from some of the biggest names in the business.  You can also search this site through a variety of filters, and you have the option of classes that are 5-120 minutes in length.

YogaGlo offers a 15-day free trial and then costs $18 per month.

(Image courtesy of freedigitalphotos.net)

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4 Tips for Work from Home Parents

There are numerous tips out there for those of us who work from home. While they are very helpful and well-meaning, it can initially be even more of a challenge if you’re a work from home parent.

If your children are in school all day or grown, this isn’t as much of a challenge, but it can be tough on your motivation and productivity if you have small children that you’re caring for all day. With a few simple steps and a good hold on boundaries, you can complete your work while keeping a healthy, happy household.

Find Help

If you know that you’ll often be on the phone or interacting with clients in your work from home job, it may be easier to find childcare for your kid(s).  Whether you hire a babysitter or arrange for grandma to keep the kids each afternoon, this will free up your time and space for a quiet call.

If possible, make this a routine to keep the kids and yourself on a positive, productive schedule. If your job is more flexible, you may be able to keep your kids most of the time, save for a very important monthly meeting, for example.  You’ll know which child care options work best for you, your family, and your career demands as you move forward.

Set the Rules

Especially when you have smaller children, setting boundaries and rules for the day is so important. Of course, if you plan to care for the kids alone while working from home, you’ll be interacting with them often during the day. While this is normal in this type of career setup, you’ll still need to let kids know when you need quiet time or you’re expecting an important call.

Boundaries and rules are also crucial with pets. They may not be able to understand your words, but you can establish routines that will encourage them to rest, be as quiet as possible, and allow you to work without a lot of noise or chaos. When the whole family is on board with what’s needed for you to get your job done, things move much more smoothly.  Voice your needs and concerns up front, establish a family routine, and stick to it as much as you can.

Leave the House

Leaving the house can be a good idea for you and your kids. If you’re feeling distracted or things have become crazy in the household, get out for an hour or two and mix up the environment. We all have off days, and when you have a flexible work from home job, you’re more likely able to get out when you need to.

If your kids are in the care of a babysitter or family member, getting out can still help your motivation and productivity as well.  Use your child-free time to complete more work and take any calls that may require complete quiet.

Be Flexible

Allow for the issues and distractions to pop up! Try as you might, there will still be days when the kids are sick or the dogs are barking uncontrollably on a conference call.  We’re all human and these things do happen! If you’re able to get in a good groove early on, those little hiccups won’t make as much of an impact on your overall productivity.  If you have an off day, simply complete more work in the evening or plan out the rest of your week to include a few more hours.  When we’re parents, it’s a delicate balance between routine and the unpredictable.  Do your best to go with what comes up and plan as you see fit.

(Image courtesy of freedigitalphotos.net)

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3 Tips to Separate Work-from-Home from Home

When you work, it can be very difficult to separate work from your personal life. But if you work from home? It’s even more difficult! Since you work from home all day, the lines can begin to blur between work projects and home tasks. There’s so much talk about balance and separating work from home and make them both work smoothly, and it can be done with some deliberate action.

Although working from home will always be unique and lend itself to a different kind of workday, there are a few ways to keep your career as your career and your home life as your personal life.

Start and Stop

Have a set start and stop time. This is very difficult when we work from home, since we can get emails, hop on our computer, and complete a task. When you work in a traditional office, it’s much more difficult to go to the office, unpack your stuff, and get to work.

Secondly, keep your evenings for personal obligations and relaxation. It’s important to your mental and physical health keep your evenings open. If you work in a home-based job that is considered 2nd or 3rd shift, that’s different, but you still need a section of time when you aren’t working. As with traditional office jobs, there will be days when working late isn’t an option, but keep it the exception instead of the rule.

Designate and Separate

It’s a common tip with home-based careers, but that’s because it’s so very true. Do your best to designate a separate room for your work, meaning that you should avoid working on your living room or dining room, and make work feel like a work setup. This also makes tip #1 a bit easier, since you’ll physically have to leave your workspace to move on to the rest of your night.

Save the Housework

It’s so tempting to look around, see what all needs to be done in the home, and start to take action. While a few breaks when you pick up a few annoying items is okay, avoid full cleaning until you’re done with work. Again, this keeps you in “work mode” and allows your off work time to be much more productive. This should also make it easier to ignore those housework items that you just can’t seem to get to, since this way, they’re off limits when working anyway.

Working from home provides some challenges when trying to balance work-from-home and home life, but it’s not impossible! Do your best to separate the two, and take steps to make your day feel more like a traditional workday.

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Virtual Assistant for 2 amazing companies full of heart!

We are a growing entrepreneurial venture with multiple socially responsible, conscious, and sustainability focused businesses. 

Looking for a virtual assistant who will be able to grow with us as a company, starting part time with the potential to grow into a full time position. Seeking a self motivated, highly organized people person who aligns with our company culture and vision, and is passionate about what they can contribute to these growing social ventures.

 

More about us

98 squared LLC: a Tiny House on Wheels short term vacation rental business (listed on Airbnb). We currently have 3 Tiny rentals with plans to expand to 10 rental units within the next 3 years. (www.facebook.com/98squared).  I am the designer/builder and host.

Women’s Hockey Tees: A new clothing company empowering and connecting women around the world… starting with hockey tees and hoodies in the United States, expanding to other sports and countries over the next year. (www.facebook.com/womenshockeytees)

 

Company culture: *We are about growing consciously and sustainably, and giving back… living the change we want to see in the world through everyday interactions and decisions, while valuing a healthy life/work balance. 

 

JOB DESCRIPTION

Part time virtual assistant position that requires availability throughout the day, seven days a week (due to the nature of vacation rental business). Position responsibilities will include the following, most with flexible hours (starting at 5-10hrs/week), and will expand to cover all tasks as the company grows.

 

  • Right hand person to support all tasks and assist owner/designer
  • Scheduling and management of rental cleanings and maintenance
  • Excellent customer service, including responding to and communicating with guests quickly (mostly via message)
  • Task management and organization 
  • Create efficient organizational systems and operating manual
  • Track inventory
  • Manage social media
  • Basic bookkeeping functions (such as logging payments and income)

 

QUALITIES

Excellent attention to detail

Clear, direct, efficient communication

Trustworthy

Values feedback (both giving and receiving)

Proactive and self-motivated, with ability to take on self-initiated tasks

Effective task management, delegating as needed

Good people person, enjoys interacting with customers

Enjoys working together, seeing everyone as equals (rather than hierarchy culture)

Comfortable handling a diversity of tasks and skills

*this is a salaried position, allowing flexible hours to complete tasks

Pleaes email if you have any questions. I will be conducting all interviews the week of May 14th (hiring process was delayed for those of you who applied last month, I am still revieving all resumes), hiring the week of May 21st (start date is flexible based on schedule).

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Virtual Assistant

We are a growing entrepreneurial venture with multiple socially responsible, conscious, and sustainability focused businesses. 

Looking for a virtual assistant who will be able to grow with us as a company, starting part time with the potential to grow into a full time position. Seeking a self motivated, highly organized people person who aligns with our company culture and vision, and is passionate about what they can contribute to these growing social ventures.

 

More about us

98 squared LLC: a Tiny House on Wheels short term vacation rental business (listed on Airbnb). We currently have 3 Tiny rentals with plans to expand to 10 rental units within the next 3 years. (www.facebook.com/98squared).  I am the designer/builder and host.

Women’s Hockey Tees: A new clothing company empowering and connecting women around the world… starting with hockey tees and hoodies in the United States, expanding to other sports and countries over the next year. (www.facebook.com/womenshockeytees)

 

Company culture: *We are about growing consciously and sustainably, and giving back… living the change we want to see in the world through everyday interactions and decisions, while valuing a healthy life/work balance. 

 

JOB DESCRIPTION

Part time virtual assistant position that requires availability throughout the day, seven days a week (due to the nature of vacation rental business). Position responsibilities will include the following, most with flexible hours (starting at 5-10hrs/week), and will expand to cover all tasks as the company grows.

 

  • Right hand person to support all tasks and assist owner/designer
  • Scheduling and management of rental cleanings and maintenance
  • Excellent customer service, including responding to and communicating with guests quickly (mostly via message)
  • Task management and organization 
  • Create efficient organizational systems and operating manual
  • Track inventory
  • Manage social media
  • Basic bookkeeping functions (such as logging payments and income)

 

QUALITIES

Excellent attention to detail

Clear, direct, efficient communication

Trustworthy

Values feedback (both giving and receiving)

Proactive and self-motivated, with ability to take on self-initiated tasks

Effective task management, delegating as needed

Good people person, enjoys interacting with customers

Enjoys working together, seeing everyone as equals (rather than hierarchy culture)

Comfortable handling a diversity of tasks and skills

*this is a salaried position, allowing flexible hours to complete tasks

Pleaes email if you have any questions. I will be out of the office the week of April 2nd, and will review all applications the following week, setting up initial interviews no later than April 14.

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In The News

In The News

Additional Publicity

Woman’s Day magazine

Woman’s Day magazine offers giveaway of 10 memberships to HireMyMom.com.

The Mommy Blog calls HireMyMom.com “absolutely brilliant!”

FOX News

HireMyMom.com was featured on Fox News as a legitimate, national company connecting professionals to home-based jobs and projects.

WomenEntrepreneur.com

Lesley Spencer Pyle chosen as Monthly Columnist for new WomenEntrepreneur.com website

iVillage Live TV program

Lesley Spencer Pyle featured on iVillage Live TV program

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Tips to Kickstart Your Freelance Business

Before we dive in, you may wonder why momentum matters in running a freelance business. As a mompreneur, momentum increases your belief, solidifies your confidence and assures that you are taking the right action steps to fulfill the mission and vision of your business.

Maintaining momentum in spite of your obstacles and setbacks is essential to keeping you motivated while allowing you to recover from those situations and circumstances easier and more quickly.

Here are 8 ways a you can kickstart your freelance business:

 

RE-EVALUATE

To get started, spend some time thinking about what has worked in your business the last 90-120 days and what hasn’t. You can’t expect to keep doing the same things that aren’t creating results you want. Yes, this will require some self reflection and honesty. If your goal is to make $5,000 per month in your business but you are spending 10-15 hours a week on actual revenue generating activities (sorry, scrolling social media every week may feel like you are working but it’s not exactly a revenue generating activity) then it’s time to admit those goals and actions steps don’t align with one another.

With that said, now is not the time to beat yourself up over it. It’s a fresh start to make a new plan and get moving in the right direction. 

 

KNOW AND LIVE YOUR PRIORITIES

Life gets crazy especially for us moms. Add a business into the mix and things can quickly spiral out of control. You probably won’t be able to achieve perfect balance in your life and you don’t need to but you can stay grounded through it by knowing and living your priorities.

Instead of having a mile long to-do list every day that overwhelms you from the time you wake up until the time you go to bed, set your intentions for the day by what qualifies as a priority. By knowing and living by your priorities each day, you’ll improve your focus, keep your sanity and be more present for what matters most. The results will not only increase your productivity but decrease frustration and mom guilt.

One way to do this is to make you to-do list in three categories: A, B and C. The tasks in A are must do, B are tasks that you want to conquer next and C are lower priority. That way you can be more strategic about how you spend your time and which tasks are done first. Otherwise, many of us will just do the easy things and leave the harder things perpetually on our to-do list.

 

GET FEEDBACK

As you work to kickstart your business, ask people you know and trust for feedback. A fresh set of eyes can help point out copy on your website or your resume, for example, that makes perfect sense to you because you wrote it but it’s not coming across well for someone who is not that familiar with what you do. Constructive feedback can be a great asset to you as you work to create new products, freshen up your social media and website before you start working on those areas so you know exactly where to focus your time and energy.

This can be a hard exercise to go through. It can feel scary to open yourself up to people’s opinions, I get that but it will also prove to be invaluable. The goal is to help you figure out what works in your business and areas that need improvement so you can reach your goals.

Some of the feedback will be good and some of it won’t be and why it’s important to have a plan on how to sort through and how to handle it. Here are some quick tips to make this process as positive as possible:

  • Start by thanking the person for their insight and honesty. Those who give you negative feedback probably won’t be expecting you to thank them but by doing so you will earn even more respect and appreciate their honesty even though it was probably uncomfortable for them to do so.
  • Don’t take it to heart. Just because someone criticizes an aspect of your business doesn’t mean they hate everything. You asked for their help so take it for what it is, something that you need to look into further and look at with a fresh perspective. Nothing more.
  • Ask questions. Is there something you could do better? Do they have suggestions for improvements?  You never know what helpful solutions someone would share if you take the time to ask some simple questions.

 

CREATE A PLAN

It may sound cliche but “if you fail to plan, you plan to fail” is a very true statement. As a mompreneur, you have to know what generates leads, results and revenue for your business (and what doesn’t). Don’t put it off, create a plan today around those activities and commit to them every day without fail. Keep your plan on your desk, in your daily planner (remember the worksheets in Week 2 to help with this), set a calendar alert each morning to help keep you from distractions, wake up an hour early if you need to before the house is filled with chaos so you can focus and feel accomplished going into your day. The point is to find what works for you and stay committed to it.

 

TURN UP THE SOCIAL MEDIA

Have you been using social media the last few months to its full potential? Your ideal client is out there and they need what you have to offer but they have to be able to find you. You don’t need to master every platform either. Leverage your strengths and put them to work for you.

Love doing live video? Use the live features on Instagram or Facebook or create a YouTube video to give tips, a how-to that can solve a problem for your client (when they realize they don’t want to do it, they can reach out and hire you!), create a blog post with a tutorial and share it on your social media pages. Whatever route you choose, the goal is to provide value and to be consistent. You can’t expect to show up on your social media pages once a month and have potential clients flooding your in-box.

Instagram is a great tool for networking, creating a community and collaborating. Be sure to check out these practical tips for leveraging Instagram.

COLLABORATIONS

To kick start a business there is nothing like forming great partnerships and collaborations to help you do that. Reach out to fellow mompreneurs in your field (or here in CULTIVATE) and ask them if there are ways you can support them and feature them in exchange for the same courtesy. I believe in being blessed to be a blessing and when we support others, it comes back ten fold.

Make this a regular thing on social media. For example, every Monday you could do #MompreneurMonday where you feature another mompreneur to highlight in your Instagram stories or #FeatureFriday where you feature a mompreneur and a cool project she is working on. If you do logo design work, reach out to a website designer at the beginning of the week and let her know that you are working on a #FeatureFriday post and would love to highlight one of her projects. Ask if she would be willing to do the same for you and feature one of your logo designs. Be intentional and set a time for the two of you to post on Friday so you know there is a mutual commitment (morning posts seem to do better than afternoon or evening posts).

You will find collaborations like this can be a great way to support others and get exposure for your business too. As a bonus tip, on Fridays you can also use the #FridayIntroductions hashtag. Whatever you decide, be creative and have fun with it!

 

FEATURE YOUR PREVIOUS PROJECTS

Don’t be shy about showcasing your work. Once a week create a post on social media to share a project you worked on for a client. Share some fun facts about the project and give your client a shout out in the process by tagging their Facebook page and Instagram accounts.

 

SPECIAL PRICING

To give your business a kickstart, put together some quick products and services you can offer for a special price. The key is to create urgency by giving the special pricing an end date. “Now through the end of August, I am helping eCommerce clients get started or rebrand with a custom logo for $_____ but this special pricing is only good through _________ {end date}.”

You are probably not the only business owner out there who needs to give their business a jump start and special pricing with a limited time offer could be exactly what your potential client needs to take action.

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Rocking Parenting and Professional Life with a Newborn

Having a baby is one of the most joyful moments in life, but it can also be one of the most stressful times, especially when you’re trying to juggle both parenting and professional commitments. Working remotely with a newborn baby can be challenging, but it’s possible with the right approach. Below we’ve provided some tips that we hope help you navigate this new and exciting time in your life:

Create a Flexible Schedule

Flexibility allows you to adjust your work hours based on your baby’s needs and your own energy levels. This may mean working in shorter, more focused bursts during nap times or late in the evening when your baby is sleeping. By designing a schedule that works for both your work and parenting responsibilities, you can find a balance that allows you to be productive while still being present for your little one.

Communicate with Your Team/Manager

Clear and open communication with your team and manager is crucial when working remotely with a newborn. Be transparent about your needs and limitations, and discuss how you can effectively manage your workload. Set realistic expectations and establish clear boundaries to ensure everyone is on the same page. Regularly check in with your team and keep them informed of any changes or challenges you may be facing. This will help foster understanding and support from your colleagues and manager.

Prioritize and Delegate Tasks

Identify the most crucial and time-sensitive projects, and focus your energy on completing them first. Delegate non-essential tasks to colleagues or outsource them to freelancers or virtual assistants. By prioritizing and delegating, you can ensure that your workload remains manageable and that you have time and energy to devote to both your baby and your professional responsibilities.

Take Advantage of Naptime

Naptime can be a valuable opportunity for productivity. Use these quiet moments to tackle important tasks, catch up on emails, or attend virtual meetings. Prioritize your workload and make a to-do list so you can make the most of the limited time. Be prepared to work efficiently and focus on tasks that require uninterrupted concentration. If your baby naps on a schedule, that is also a great time to schedule meetings if you need to have them. Of course, there is no guarantee that your baby will nap or stay asleep during those meetings so be upfront with whomever you are meeting with or have a backup plan for someone to help out with the baby during those times. 

Take Care of Yourself Too

Taking care of yourself is crucial when balancing parenting and professional life with a newborn. Don’t forget to eat nutritious meals, get adequate sleep when you can, and ask for help from family and friends. By nurturing your own physical and mental health, you’ll be better equipped to handle the demands of remote work and parenting. Remind yourself, this is a season and it won’t last forever but you do need to make sure you are not overextending yourself when you have a newborn to care for.

Seek Support from Other Parents

Connecting with other parents who are also navigating the challenges of working remotely with a newborn can provide valuable support and encouragement. Seek out online communities, forums, or social media groups where you can share experiences, ask for advice, and gain insights from others who are going through a similar journey. By building a network of fellow parents, you can find comfort in knowing that you’re not alone and gain helpful tips and strategies for managing the demands of both parenting and professional life. We have a dedicated Facebook group for our audience that you can use to find new jobs but also connect with fellow moms.

If you have any tips for your fellow moms, share them with us!

 

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Marketing Coordinator – Part-Time

Could you be the next member of our team? We’re looking for an experienced and enthusiastic marketing coordinator who loves digital marketing strategy, email marketing, planning events, generating leads for the agency, and is looking for a part-time remote job with a fun team.

If that’s you, we’d like to talk with you!

We are an agency focusing on growth for contractors such as HVAC companies, plumbers, and electricians. We focus on several pieces of the digital marketing puzzle, but Local SEO is a core focus for our B2C clients. We’re growing and are looking for a hard working, experienced, and organized marketing coordinator to join our fun and friendly team.

When you apply, please make sure to include a cover letter that tells us 2-3 things that you are relentlessly pursuing.

Compensation: $20 – $24 Hourly Wage, part-time, W-2 position

**Applicants must live and be authorized to work in the United States**

We are looking for a talented and experienced marketing coordinator to work part-time, remotely, and implement, monitor, and enhance lead gen and branding efforts for our digital marketing agency. This person will be able to assist with overall marketing strategy for the agency, from social media to events, as well as have the ability to expertly implement all of the marketing deliverables. The marketing coordinator will work closely with our Head of Marketing. This part-time position may have the ability to turn into a full-time position at some point.

On a regular basis, the Marketing Coordinator will:

  • Work part-time hours that coordinate with Head of Marketing
  • Oversee and assist with social media content strategy
  • Strategize, implement, and analyze email marketing efforts for the agency
  • Create email marketing templates and workflows
  • Set up landing pages and forms
  • Assist with conversion optimization of agency website
  • Assist with planning and ordering/shipping for trade shows and other events
  • Assist with general branding efforts
  • Setup, monitor, and analyze paid media ads when needed
  • Meet with marketing and sales team on Zoom
  • Analyze and improve agency marketing results
  • Communicate with team in email, Slack, ClickUp, HubSpot, and more
  • Attend internal team meetings and trainings on Zoom
  • Complete ongoing training in all tools and software
  • Stay organized and on top of tasks in Project Management tool
  • Stay current on the latest digital marketing and SEO trends and changes
  • Occasionally travel to trade shows or conferences
    Other projects assigned to assist marketing or sales departments

Required Skills:

  • 2-3 years of experience in a marketing implementation role
  • Knowledge of digital marketing with some understanding of SEO
  • 1+ years of experience with HubSpot Marketing Hub or similar
  • Excellent written and verbal communication skills
  • Friendly and professional business manner
  • Organized with strong time management skills
  • Ability to multitask and manage priorities
  • Is proactive, self-motivated, and dependable with a positive attitude
  • Ability to work in a fast-paced environment
  • A good sense of humor. We like to laugh and have fun!

The Ideal Candidate:

  • Has 2+ years experience in a marketing implementation role
  • Has 2+ years experience in email marketing and event planning
  • Has agency experience in digital marketing and SEO services
  • Has experience with inbound marketing and conversion strategies
  • Has an understanding of Local SEO
  • Has experience working with Slack, HubSpot Marketing Hub, Google Suite, and ClickUp
  • Is self-starting and proactive
  • Demonstrates the Relentless Digital Core Values:
  • Be Relentless – Relentless pursuit of excellence & results
  • Lead With Integrity – Set the example with honesty & transparency
  • Make Sh*t Happen – Tenacious achievement of team & client success
  • Make An Impact – Be the difference in clients’ businesses & communities
  • Bold Yet Humble – Lead with confidence backed by knowledge

Personality Traits:

  • Highly motivated self-starter
  • Strong work ethic with good time management
  • Friendly and confident
  • Well-organized and able to work under deadlines with multiple projects
  • Ability to work with diverse teams and communicate effectively
  • A team player who enjoys collaborating with others

Why You Will Like Working Here:

  • Work remotely – no commuting!
  • Paid holidays and birthday off
  • Work/Life balance is important

Job Type: Part-time W-2 position to start with, potential for full-time eventually

Salary: $20 – $24 Hourly wage

Work Location: Remote

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Stephanie ********

Stephanie Menendez

Copperas Cove, TX 76522

Menendez.s92@gmail.com

www.linkedin.com/in/stephanienmenendez

WORK & LEADERSHIP EXPERIENCE

GC Services, LP 2014- Present

Project Manager

July 2023- Present

• Ensure resource availability and allocation

• Delegate project tasks based on junior staff members’ individual strengths, skill sets, and experience levels

• Develop comprehensive project plans to be shared with clients as well as other staff members

• Excellent client-facing and internal communication skills

• Measure performance using appropriate project management tools and techniques

• Manage Assistant Managers, Traffic Analyst, Reporting Analyst, Quality Analysts, Unit Supervisors, and Trainers

Assistant Manager

July 2020- July 2023

• Provide continued training, coaching, motivation, accountability, and structure to management and support staff on best practices, SOPs, KPI metrics, scorecards, reporting, audits, policy changes, guidelines, expectations, escalation investigations, call monitoring and auditing, identifying and addressing trends and behavioral problems, and the development of training and tracking materials

• Resolve escalated customer issues and providing de-escalation training to the appropriate staff, to include incorporating out of the box thinking to find a resolution

• Oversee the efficient, profitable operations of 9 different portfolios (Approx. $500 Million Portfolio Balance and 250 staff members) while maintaining communication with the Client

• Complete Performance Appraisal Review and/ or Performance Improvement Plans on assigned employees based on KPI metrics, schedule adherence, teamwork, initiative, system and SOP knowledge, time management, and communication

• Communicate staffing needs, hold interviews, make recommendations for promotions, and provide support and backup to Project Manager, Client, and Assistant Vice President

• Implement strategies, spreadsheets, and procedures to streamline tracking, development, and increase productivity

• Manage Traffic Analyst, Reporting Analyst, Quality Analysts, Unit Supervisors, and Trainers

• Assist in the creation and presentation of prospective client presentations, preparations of annual and monthly client program budgets, and understand and process tracking and reporting on client program specific expenses

Unit Supervisor (Team Lead) October 2017-July 2020

• Oversaw team productivity and provided daily feedback and training to assigned Account Representatives, conducted staff evaluations, and administered appropriate documentation based on SOPs, KPI metrics, policy changes and guidelines

• Audited assigned teams’ performance for compliance issues, account handling procedures, queue completion rates, de-escalation techniques, and accurate documentation

• Responded to customer and staff complaints in a professional and timely manner

• Conduct interviews for hiring staff and make recommendations on promotions

• Provided support and backup to the Assistant Manager, Unit Supervisors, Traffic Analysts, Reporting Analysts, and Quality Analysts

• Continued to create memorandums and training materials as listed below

Traffic & Quality Analyst June 2016- October 2017

• Ensured agents were remaining productive while clocked in by tracking SID, downtime, and other KPIs while observing the canvas

• Prepared and approved scheduling and time off requests based on Client requirements and communicated staffing needs to the Assistant and Project Manager

• Train Traffic Analysts at other programs on how to incorporate hourly intervals and streamline scheduling using spreadsheets I created based on Client requirements

• Submit tickets for technical issues and service disruptions while collecting downtime data for the client and billing purposes

• Audited calls for each Account Representative for accuracy and compliance of expectations and maintained communication with the management staff to ensure performance feedback was being shared with their team

• Created memorandums and training materials on new guidelines and policies outlining the change, an explanation as to why the change was made, guidance on how to implement the change, an outline of how the change will impact them, the customers, and the program, and reiterating the importance of adapting to the change

• Calibrated on quality expectations with the Client to ensure accurate coaching opportunities and expectations were relayed to the agents and made recommendations for updates to the Quality Handbook

Collections Account Representative June 2014- June 2016

• Assessed accounts and assisted customers resolve their delinquency up to 60 days past due by collecting payments, granting assistance, or recommending payment plans all while ensuring the customer is treated with respect, kindness, and dignity

• Selected to mentor and assist with training other agents as a Subject Matter Expert in account handling and quality assurance

• Gained knowledge of portfolios, services provided, and different resolution techniques

PROFESSIONAL HIGHLIGHTS

• Strategically led the transition and implementation of the 2020 Covid Work from Home Program

• Secured 1 additional portfolio in 2020 after winning a Champion Challenger in 3 weeks that was initially projected to take 90 days with a hand selected team, 4 portfolios in 2022, 2 in 2023, and an additional 2 portfolios peojected by the end of 2023

• Program growth from 50 Account Representatives to 250

• Unit Supervisor Top Gun Q2 2019 & 2020

• Assistant Manager Top Gun Q4 2022

• 2022 Annual Top Gun Nominee

SKILLS

ALFA 2016- Present Critical Thinking On Point 2017- Present Remitco 2020- Present

Business Knowledge ECM 2014- Present PEGA 2020- Present Repay 2020- Present

Communication FAW 2014- Present People Soft (HR) 2016- Present Speech Miner 2020- Present

Conflict Resolution FDCPA Knowledge Pulse 2020- Present Team Player

Customer Service Leadership Remedyforce (Salesforce) 2016- Present Workspace Web 2020- Present

EDUCATION

High School Diploma- Pasadena Memorial High School

Some College- San Jacinto Community College

References Available Upon Request

 

 

 

 

 

 

 

 

 

 

 

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