Search for "work balance"

November 10, 2020

Sarah *******

After graduating college in 2000 with a Bachelors of Science in Communications, I immediately began working as an Account Service Representative with an advertising agency. In this career, I worked my way up to Account Supervisor during my 15 year tenure and was the manager of the company’s largest account, DIRECTV. I managed a team of 7 employees, projected annual budgets of $17mm, and monitored other accounts building efficiencies and sharpening skills for account service reps.

After having my 3rd child, I began working part time to have better work life balance and have made this my primary focus ever since. I now know from experience, if I can prioritize my family, everything else falls into place.

For the past four years, I’ve worked two different jobs as an office coordinator. I was responsible for keeping a team of realtors organized and ensured compliance within our brokerage. I also became a licensed Realtor and handling sales for buyers and sellers within my own sphere.

Written by chris6

November 9, 2020

Customer Success Manager (Must be logged in to view)

We are growing our team! We are hiring a Customer Success Manager to partner with clients to drive adoption, manage business processes, and grow our business. This role is a balance of individual work within a highly collaborative team.

You will be working directly with LifterLMS clients to maintain and grow existing relationships, and will identify expansion opportunities with the goal of achieving negative net churn.

We’re a company that helps subject matter experts, schools, companies, and WordPress professionals create high value online courses and training based membership websites. We’re a team united by our shared values of:

Community focus
Reducing friction
Continuous improvement
Learner results first
Extreme ownership
Clear communication

LifterLMS is a small remote company with team members on three continents.

This role at LifterLMS will amplify your career. From taking on new challenges to following the lead of incredible mentors, we promise you will grow, learn, and make a difference.

LifterLMS exists to lift up others through education.

If you’re a person who is driven by customer happiness and success, then this role is made for you.

If you’re good at:

Strategic creative and data driven, solution oriented thinking
Collaborating with others to drive best practices
Working directly with a diverse group of clients to achieve success
Communicating with fellow team members
Strong ability to implement strategies on your own
Identifying opportunities for product expansion
Strategic prioritization and project management
Designing and deploying customer success processes and automation
Learning new skills with an open mind and on the fly
WordPress

Extra awesome:

You love inspiring others with enthusiasm
You have a never say never attitude
You have experience working at a tech company
You’re familiar with online learning, coaching, and online business
You’re familiar with LifterLMS

What you’ll do

As Customer Success Manager, you’ll be responsible for:
Onboarding new users and their people on how to use LifterLMS effectively and get to core value ASAP.
Identifying opportunities for onboarding efficiency, account expansion, and revenue creation within our customer base.
Advising our customers on how to improve their performance and increase their return on investment.
Clearly communicating the benefits of new product features and ensuring customers promptly adopt them.
Quickly identifying gaps in our product that impact the success of our customers.
Working closely with our product and engineering teams to ensure issues are resolved.
Proactively talking with customers to ensure that they get the most value out of your service.
Developing and nurturing customers into advocates to increase brand awareness and build a sense of community.
Analyzing data and results to guide product and customer success improvements.
Conducting webinars with camera on with groups of customers to assist with onboarding and product.
Identifying opportunities for customer training in a proactive way.
Improving and managing onboarding, activation, and expansion opportunities through existing and future channels including documentation, courses, memberships, email campaigns, Facebook group, Slack group, webinars, Office Hours Mastermind, and others.
Oversee, expand, quality control, and actively help implement customer success via the LifterLMS 3rd party product ecosystem partner program.
Leading up an already high performing technical support team.

What you’ll need

The following experience is relevant to us:
At least 2 years of professional experience in Customer Success or Account Management.
Experience in building and maintaining strong relationships with customers.
A great track record of expanding revenue and mitigating customer churn.
Experience working closely with other functions like Marketing, Sales, and Product.
Excellent communication skills and a great listener.
Tech savvy and have experience implementing many different types of software.
Experience working with asynchronous customer communication tools like WordPress websites, Help Scout, and ActiveCampaign.

Why join us

Working at LifterLMS can accelerate your career and give you the opportunity to work with world-class talent. We’re a team that loves what we do, and we all thrive on our ability to make an impact. There are many benefits that come with working with us, such as:

Work with a great, diverse team in a relatively flat organization
Freedom to be creative, make mistakes, improve, and lead
Work from anywhere
Flexible schedule
Opportunity to earn significant extra income based on your effectiveness
Opportunity to contribute to a mission to democratize education in the digital classroom
Opportunity to help LifterLMS lead by example as a model of how to do freemium in WordPress

APPLY HERE

Written by kelceestorme

November 6, 2020

Kelcee ****

Farragut ENT – Knoxville, TN 2019 – Present

Practice Manager

· Manages billing and bookkeeping for the organization reporting to Board of Directors monthly on financial performance of the organization.

· Manages clinic staff to ensure all 4 locations are adequately staffed and operational to provide high quality patient care.

· Manages all human resources tasks, including hiring/firing, time clock management, PTO approval, new hire onboarding, benefits administration, and human resources files.

· Manages front desk staff and operations to improve accuracy and provide a welcoming environment to our patients.

· Managed and facilitated corporate business improvement reducing overhead from 52% to 46% while improving patient care and customer service.

· Successfully implemented billing transition from internal billing group to external billing service reducing timely filing issues from 16% of claims to 0% of claims and saving practice $40,000+ per month.

· Implemented efficient time tracking for employees to ensure accurate pay and efficient processes are in place to maximize work life balance for employees.

· Realigned pay structure for Audiologists to maximize benefit to the organization and the individual providers while increasing hearing aid sales.

Creative Beginnings – Maryville, TN 2018 – Present
Entrepreneur

· Successfully launched and managed organization responsible for distributing essential oils, leveraging business expertise and product knowledge to drive profitability.

· Oversaw sales for high-ticket online health programs to promote small business owner success; prospected clients, marketed products, and ultimately bolstered revenue.

· Expanded team of Wellness Advocates from 0 to 86 members over two months, leveraging recruiting strategy to attract employees and augment brand presence.

· Successfully closed leads and augmented subscription membership from 0 to 328 members in three months; leveraged exceptional business insight and digital marketing strategy to secure additional clientele.

Blount Memorial Hospital – Maryville, TN 2015 – 2018
Industrial Engineer | Performance & Quality Outcome Manager

· Managed and assessed departmental and hospital quality improvement projects, including throughput, operations, and financial analysis to recommend and implement strategies to mitigate undesirable results.

· Oversaw projects leveraging lean methodology, process plan and map development, and engineering and process analysis to achieve improvements in various departments; interfaced with upper management to recommend and implement change requests for driving further success of projects.

o Delivered project to increase nurse efficiency by reducing number of steps taken; improved employee and patient satisfaction and quality of care.

o Successfully reduced door-to-doctor time to less than 10 minutes, driving satisfaction.

o Reduced operating room throughputs by 37 minutes, augmenting efficiency.

· Collaborated with key stakeholders to create organizational dashboards to inform executive decision making and facilitating annual performance evaluations, driving organizational success.

· Directed two abstractors and one report writer, providing training, assistance, and performance management; contributed to the development of a high-performing team.

Brookhaven Retreat – Seymour, TN 2014 – 2015
Director of Business & Quality Assurance (QA)

· Oversaw internal operations related to public relations (PR), marketing, human resources (HR), accounting, and housekeeping, and various additional departments; leveraged business insight and expertise to maintain efficiency of the retreat center.