Written by
February 22, 2023

Website Project Coordinator

Website Project Coordinator Position

Could you be the next member of our team? We’re looking for an organized and detailed project coordinator that can take new website projects from concept to completion.

If you have WordPress website understanding, have managed multiple website projects for clients, love to stay super organized using project management software, enjoy working collaboratively with a team of hard workers, and are looking for a full-time remote job with a fun team, then we’d like to talk to you!

We are an agency focusing on growth for contractors such as HVAC companies, plumbers, and electricians. We work on several pieces of the digital marketing puzzle, but developing new websites and focusing on local SEO are the core of what we do for our B2C clients. We’re growing rapidly and are looking for a hard working, dedicated, and extremely organized Website Project Coordinator to join our fun and friendly team.

We are looking for somebody who loves to keep on top of multiple projects at once and understands how to communicate effectively and coordinate with clients, designers, developers, as well as team members and management.

When you apply, please include a cover letter that tells us 2-3 things that you are relentlessly pursuing!

Compensation: $42,000 – $55,000 Annual Salary (Full time, exempt, W-2 role)

**Applicants must live and be authorized to work in the United States**

The Website Project Coordinator will manage new client website projects during the onboarding phase (10-20 website projects at once, in various stages), coordinating client needs and requests and delegating design and development to appropriate team members in a timely manner using project management software for tasking.

We are looking for someone that is self-motivated, positive, and confident that demonstrates excellent written and oral communication skills, has attention to detail, and an understanding of WordPress website projects and SEO.

On a regular basis, the website project coordinator will:

  • Contact clients regularly to gather necessary information and assets for new website projects
  • Correspond with clients via email
  • Coordinate all website projects and tasks in project management tool
  • Keep team members informed of progress on a weekly basis
  • May attend kickoff meetings with clients on Zoom along with Client Onboarding Specialist
  • Coordinate fulfillment of setup and updates with other respective departments
  • Communicate with team in email, Slack, ClickUp, HubSpot, and more
  • Attend internal team meetings and trainings on Zoom
  • Complete ongoing training in all tools and software
  • Stay current on the latest digital marketing, website, and SEO trends and changes

Required Skills:

  • Has 2+ years experience working with WordPress websites and new website builds
  • Has 2+ years of experience in project management and project management tools
  • Has 2+ years of digital marketing experience with some understanding of SEO
  • Has 1+ years of experience working remotely
  • Excellent written and verbal communication skills
  • Organized with strong time management skills
  • Attention to detail with the ability to multitask and manage priorities
  • Is proactive, self-motivated, and dependable with a positive attitude
  • Ability to work in a fast-paced environment with tight deadlines
  • A good sense of humor. We like to laugh and have fun!

The Ideal Candidate:

  • Has 2+ years experience in a web design agency
  • Has experience managing projects and task templates in project management tool
  • Has handled 15+ client projects at one time
  • Has an in-depth understanding of WordPress
  • Has excellent client service skills
  • Has experience working with Slack, Google Suite, and ClickUp
  • Is self-starting and proactive
  • Has a passionate interest in continuous education and improvement
  • Demonstrates the Relentless Digital Core Values:
    • Be Relentless – Relentless pursuit of excellence & results
    • Lead With Integrity – Set the example with honesty & transparency
    • Make Sh*t Happen – Tenacious achievement of team & client success
    • Make An Impact – Be the difference in clients’ businesses & communities
    • Bold Yet Humble – Lead with confidence backed by knowledge

Personality Traits:

  • Strong, independent, problem-solving skills
  • Yearning to continue their education
  • Well-organized and able to work under deadlines with multiple projects
  • Highly motivated self-starter
  • Strong work ethic with good time management
  • Ability to work with diverse teams and communicate effectively
  • A strong eye for detail and a strive to consistently produce quality work
  • A team player who enjoys collaborating with others

Why You Will Like Working Here:

  • Collaborative team environment that values multiple perspectives & fresh thinking
  • Work remotely – no commuting!
  • 10 Days PTO
  • Paid holidays and birthday off
  • Health/ Dental/ Vision Benefits Available
  • Work/Life balance is important

Work Location: Remote

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Written by
February 16, 2023

Lindsay *******

Meadowlands Racetrack, East Rutherford, NJ                           3/2015 – 9/2020

Manager, Director (HRBP)

Brought into the business as the HR Manager and promoted to HR Director after three years. Oversaw all HR operations, including full cycle recruiting, coaching, benefits administration, employee relationships, budgeting and planning, policy and procedure development, performance monitoring, and succession planning. Played a critical role in the successful launch of the company’s new FanDuel sportsbook. Oversaw 600+ employees, 2 HR/Payroll staff and 2 sites.

§  Strategic Planning, Execution, and Labor Relations: Formulated and launched an innovative labor strategy, effectively creating new CBAs and ongoing negotiation of 17 union contracts. Handled all grievances and arbitrations.  Wrote newly negotiated contracts.  Leveraged analytics to project costs of new contracts including wages.

§  Executive & Management Coaching:  Advised and coached executive leadership on organizational development, talent and leadership development, succession planning, compensation and benefits, diversity and inclusion, and change management.

§  Organizational Design & HR Strategy: Conceptualized, developed, and launched the largest sportsbook in the world from the ground up: The FanDuel Sportsbook at the Meadowlands Racetrack; designed, planned, and recruited all corresponding positions in partnership with FanDuel leadership.  Designed ongoing recruiting strategy in conjunction with workforce planning.

§  Stakeholder Relations: Provide ongoing advisory to key business stakeholders on all HR practices/policies/procedures.

§  Recruiting & Technology Innovation: Oversee/execute all phases of full cycle recruiting for both exempt/non-exempt personnel; evaluated recruiting needs and pioneered development of new Applicant Tracking System (ATS) designed to streamline recruiting process, effectively slashing recruiting costs by 50% as a direct result of transitioning from external source to internally-produced system and evaluating recruiting sources.

§  Benefits: Oversaw all facets of benefits design, management, and administration; enrolled new personnel and provided full interpretation of available plans, as well as guidance on the right mix of benefits for specialized needs, effectively maximizing employee satisfaction, engagement, and retention.

§  Policy Violations & Cross-Functional Collaboration: Provide guidance to management personnel on severe policy violations, facilitate subsequent investigations, and advise on individualized solutions.

§  Program Development: Create/administer employee recognition programs designed to drive employee engagement and retention; design and select a diverse range of benefit insurance programs.

§  Budget Planning & Management: Govern annual/monthly budget planning and administration for external vendors and HR department

§  Performance Management & Succession Planning: Govern performance evaluation/merit process, talent assessment, employee development, workforce/succession planning, and benchmark strength to foster overall professional development.

§  Employee Relations & Coaching: Coach senior management personnel on a broad range of leadership techniques centralized on bolstering employee relations; conduct corresponding investigations when necessary.

§  Staff Training & Development: Assess specialized training needs for all business sectors and organize/conduct training.

§  Workflow Analysis & Optimization: Continually monitor/analyze evolving needs for new/updated policies, procedures, and systems; deliver/present findings to Owner and senior leadership team.

§  Audit Oversight: Oversee all aspects of numerous 401(k) audits, union audits, and quarterly reconciliations.

§  Payroll Analysis & Problem Solving: Zeroed-in on and eliminated high-level payroll issues corresponding to deductions and discrepancies for more than 600 personnel across two sites.

§  Reporting & Regulatory Compliance: Formulate/submit ACA reporting in adherence to federal government regulations.

§  Process Improvement:  Reduced unemployment claims by 50% by improving internal approval controls

§  Health & Safety:  Managed Safety Committee and monthly building walkthroughs.  Partnered with Safety & Risk Officer to successfully respond to OSHA letter and avoid an inspection.

§  Negotiate Contracts:  Negotiate all contracts with temporary staffing agencies and background check providers

§  HRIS Implementation:  Assisted with finalizing implementation of Paycom HRIS with Finance

 

Friendwell Management USA, Edison, NJ                                          2013 – 2014

HR Manager

§  Human Resources Oversight: Spearhead all facets of HR department functions, employee relations, and policy translation (including three union contracts) as sole HR employee for an expansive workforce encompassing 600+ personnel throughout five sites and one corporate office.

§  Management Counseling & Cross-Functional Collaboration: Provide ongoing coaching and mentorship to management personnel on employee relations and other various HR-related functions and issues.

§  Cost Savings & Avoidance: Successfully generated $30K in cost savings as a result of integrating five separate health and welfare plans into one centralized plan, as well as $40K in cost savings via strategically sourcing and interchanging workers compensation insurance providers.

§  Human Resources Administration: Produce new administrative forms (job descriptions, offer letters, etc.), organize all new hire paperwork and background checks, oversee/execute benefits administration (including health and welfare, disability, workers compensation, FMLA, etc.), and analyze/develop new health and welfare plans.

§  Staff Training & Development: Orchestrate employee training for all departments as needed.

§  Property Acquisition: Instrumental member of acquisition team centralized on facilitating all new property acquisitions.

§  Project Management: Pioneer a broad range of special projects, including I9 audit, PTO balance resolution for all hotels, HRIS system updating, and various other initiatives.

§  Committee Management: Coordinate all aspects of risk management and safety committee activities.

§  Payroll:  Processed payroll when needed

 

Earlier Career Success

Temporary Positions, Fidelity Investments & Fitch Ratings · Core Staffing, New York, NY

·       Successes include cost savings, process improvements, and team building

Human Resources Benefits Administration Supervisor · Keane, Inc., Boston, MA

·       Successes included hiring and supervising a team of 6, Project Manager of successful cross-functional team that delivered  an internal employee condominium rental site, member of benefit acquisition team, process improvements, cost savings, member team tasked with designing a new Employee Orientation program, member of PeopleSoft implementation team, remotely worked with 15 sites throughout the U.S.

Human Resource Representative · Speedline Technologies, Franklin, MA

·       Successes include university and conference recruiting

Technical Recruiter · New Boston Systems, Woburn, MA

·       Successes include setting the record for highest profit margin in the department

Human Resource Generalist · Sealy Mattress Company manufacturing facility, Randolph, MA

·       Successes include OSHA inspection, member of management team, reworking employee reward program, handled all union issues including negotiations.  Sole HR employee for manufacturing facility

Mental Health Counselor · Arbor HRI Hospital, Brookline, MA

·       Successes include conducting group therapy sessions for dual diagnosis program, working closely with eating disorder patients, accompanying patients via ambulance to medical hospital for various procedures

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Written by
February 11, 2023

Margie ******

Dedicated, warm, and friendly professional with extensive experience as an executive assistant, schedule
management, customer service, and team leadership across diverse areas. Highly organized with proven ability to manage high-volume projects and coordinate complex workflow. Effectively balances competing priorities in fast-paced, people-facing
environments. Formulates mutually beneficial solutions to difficult challenges. Outstanding communicator and
relationship-builder known for going above and beyond to ensure best possible outcomes in client service and
satisfaction. Regarded as a passionate leader, critical thinker, innovator, and a procedural expert.

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Written by
February 7, 2023

Virtual Assistant

We’re looking to add an A+ player to our team for the long haul so we can serve even more amazing clients.

We are looking for a detail-oriented, massively driven, comfortable-with-ambiguity world-changer who wants to work from home supporting an awesome leadership team.

This is a full-time position (approximately 40 hours/week) that pays $4000/month.
We’re looking for people who take pride in their work. They always seek to improve. They take personal responsibility for their results. We will train you on how to serve in a powerful and efficient way so that you can maintain your work-life balance.

Who shouldn’t apply:

  • If you like to take shortcuts and do “just enough” to get by, it’s not a fit.
  • If you want to be a task-rabbit robot, it is absolutely not a good fit.
  • If you’re already overwhelmed with a full calendar, it is not a fit.
  • If you need to be told how to do each thing in excruciating detail, it is not a fit.

Who should apply:

  • If you are the type of person people refer to as an “A+ player,” you are a fit.
  • If you can receive feedback and pivot accordingly and quickly, you are a fit.
  • If you have sky-high INTEGRITY and FOCUS, you are a fit.
  • If you are committed to excellence in everything you do with proof in your ACTIONS, not just words, you are a fit.
  • If you consistently take initiative towards desired results, you are a fit.

As a Virtual Assistant, you will also assist in separating the signal from the noise in our CEO’s communications, helping her focus on her priorities and get the things done necessary to helping our clients thrive.
You will be a primary point of contact for a wide variety of things which may even include brands, news outlets and other media sources you’ve heard of. You’ll be on top of inbound and outbound communication, calendars and priorities and ensure the right things get noticed.

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Written by
February 3, 2023

Heather *******

PROFESSIONAL EXPERIENCE

Manager, Heather Maria Beauty                                                                      3/13 – present
Supervise a team of 5 freelancers responsible for exceptional customer/client support and experience.
Monitor performance of 5 freelancers customer interactions to ensure customer is being treated with empathy and timely resolution.
Resolved issues escalated to management to achieve quickest resolution and work-related satisfaction of freelancer work.
Interpreted the results of surveys to develop a new strategy for handling customer complaints.
Achieved an average of 5 stars CSAT (customer satisfaction).
Provide performance feedback to freelancers regarding customer service and behavior.
Analyze data reports using Google Sheets, 17 hats, Honeybook and internal database storage systems to better understand and improve business performance.
Delegate and prepare work schedules to accommodate daily appointments.
Coordination and communicate opportunities to build brand awareness.
Responsible for ordering supplies, maintaining inventory.
Responded to customer requests for services, products, and company information.

Administrative Support Specialist, The Woodlands 2/07 – 11/13 
Responsible for patient support phone operations.
Clearly communicated with doctors and other members of the nursing staff.
Maintained thorough knowledge of inventory as well as maintenance.
Complete medical records requests and corresponding invoices from physician offices and medical facilities.
Evaluates patient’s financial status and establish budget payment plans and reports the status of delinquent accounts to manager.
Acted as a liaison between management and staff, providing first level counseling to staff.
Maintained appointment schedules, schedules surgeries/ procedures and obtains appropriate authorizations and referrals, provides appropriate patient instructions per physician orders.
Utilize ICD-9CM and CPT coding
Make necessary adjustments to patient demographic, insurance, and account balance information
Interacted with patients in an empathetic and professional manner.
Maintenance of patient charts using EMR; keying data into computer to maintain office and patient records.

Administrative Support Specialist, Dr. Kevin Hurson                                   11/01- 2/07  
Responsible for patient support phone operations.
Maintained and managed Medical Billing Claims.
Collected, posted, and managed patient account payments.
Submitted claims to insurance.
Prepared and reviewed patient statements.
Reviewed delinquent accounts and call for collection purposes.
Processed payments from insurance companies.
Maintained strict confidentiality.
Process pending items including charges, payments, and personal information updates via inbound calls.
Assist in educating onboard teammates on new insurance and HIPAA guidelines for current year.
Complete medical records requests and corresponding invoices from physician offices and medical facilities.
Evaluates patient’s financial status and establish budget payment plans and reports the status of delinquent accounts to manager.
Handle collections on unpaid accounts while adhering to company benchmarks as assigned.
Identify trends/recurring issues and present them to supervisor for further investigation and resolution.
Provide specialty billing and coding recommendations and share information to the billing team.
Acted as a liaison between management and staff, providing first level counseling to staff.
Maintained appointment schedules, schedules surgeries/ procedures and obtains appropriate authorizations and referrals, provides appropriate patient instructions per physician orders.
Utilize ICD-9CM and CPT coding.
Interacted with patients in an empathetic and professional manner.
Maintenance of patient charts using EMR; keying data into computer to maintain office and patient records.

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Written by
January 31, 2023

Kara ******

MAY 2019 – February 2023
CLAIMS ADJUSTER, BEACON MUTUAL INSURANCE COMPANY
·       Correspond with employer, interview claimant and witnesses, review medical reports to investigate all new claims.

·       Verify policy coverage and determine compensability under RI law.

·       Set reserves for the claims potential medical and weekly indemnity expenses, along with any anticipated scarring, loss of use or settlement claims.

·       Manage 200 active workers compensation claims with daily and weekly workflow items.

JANUARY 2017 – MAY 2019
PATIENT CARE COORDINATOR, PERFORMANCE PHYSICAL THERAPY
·       Schedule new and existing patients with physical therapists.

·       Verify health insurance and determine cost of visits.

·       Keep track of patients visits and determine when/if authorization will be required.

·       Collect co-pays and balances.

·       Answer the phone, send faxes & emails.

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Written by
January 26, 2023

Content & Digital Marketing Manager (Fractional/Part-Time & Fully Remote)

A small and growing niche business brokerage and consulting company is seeking a motivated individual to manage marketing strategies and certain ongoing marketing and sales strategies. This role will be specifically aimed at managing an overall brand, development of customer sales workflow, setting up and managing sales reporting, and internal management of social media management, SEO, PPC, customer email campaigns, and overall client community building.

This is considered to be a part-time position that may lead to full-time employment for the right individual if desired.  This individual will work remotely and have the ability to manage schedule for flexibility in the daily balance of time commitments. This will be the right opportunity for someone with a strong professional manner, solid marketing experience, and who is looking for a fun, flexible, and growing business team.

Must be self-motivated, deadline-oriented, able to multi-task, and have proven success in taking strategy and ideas to actual implementation. Duties will include:

Brand Marketing:
Working with the business owner and team to refine brand messaging in the market, identify target audiences, and develop work flowed marketing plans in chosen marketing mediums (social, network, customer base, etc.)
Manage the execution of marketing from start to finish with the internal team and/or outside vendors, as needed.

Content Marketing:
Manage and implement the content marketing program through email and video content and other chosen mediums.
Strong sales writing/editing skills and experience with Active Campaign, HubSpot, or similar software programs experience a plus.
Video editing will be completed by an outside vendor.

Digital Marketing:
Implementation through website, SEO, paid search ads, social media, and other chosen mediums.
Some level of SEO, PPC and digital sales funnels management with results tracking knowledge is required with opportunity to expand knowledge and training in role.

Partner & Association Marketing:
Drive partner marketing with legal associations, speaking opportunities, and other avenues for brand promotion opportunities at conferences, podcasts, and other mediums.

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Written by
January 26, 2023

Lead Local SEO Specialist

Lead Local SEO Specialist Position

Are you a Local SEO specialist who is hard working, technically savvy, attentive to detail, and looking for a full-time remote job with a fun team and advancement opportunities?

If so, we’d like to talk with you!

Relentless Digital is an agency focusing on growth for contractors such as HVAC companies, plumbers, and electricians. We focus on several pieces of the digital marketing puzzle, but Local SEO is a core focus for our B2C clients. We’re growing and are looking for a hard working, dedicated, and ambitious Local SEO specialist to join our team.

Compensation: $50,000 – $65,000 Annual Salary (full-time, exempt, W-2 position)

Schedule: M-F, daytime hours that coordinate with team schedules

On a daily basis, the Lead Local SEO Specialist may:

  • A/B test, collect and analyze data and results, identify trends and insights to achieve maximum ROI in organic search campaigns
  • Perform ongoing keyword and competitor research
  • Optimize on-site and off-site SEO
  • Perform or analyze technical SEO audits
  • Conduct in-depth local competitor analysis
  • Understand and empathize with the searcher
  • Research and implement SEO recommendations
  • Identify areas of opportunity and inefficiency that can lead to a greater increase in KPIs (Key Performance Indicators)
  • Research keyword optimizations and refinement
  • Conduct analysis to measure performance and drive strategy and discussion
  • Stay up-to-date on changes to organic and local search digital space
  • Develop campaigns for conversion rate optimization
  • Optimize copy and landing pages
  • Perform content planning and strategy
  • Create content templates and quality control
  • Manage multiple accounts and strategies at a time
  • Work with team members to execute ad hoc requests, as needed
  • Communicate with clients to support Client Success Managers on Zoom calls, as needed
  • Troubleshoot issues for the team
  • Perform other duties, as assigned

Required Skills:

  • Has 3+ years of organic local SEO experience
  • Experience working with SEMRush, BrightLocal and Google Products (GMB/GBP, Google Analytics, Google Tag Manager)
  • Excellent analytical skills
  • Understand and work with Schema
  • Excellent written and verbal communication skills
  • High level of organization with strong time management skills
  • Attention to detail with the ability to multitask and manage priorities
  • Is proactive, self-motivated, and dependable with a positive attitude
  • Ability to work in a fast-paced environment with tight deadlines
  • A good sense of humor. We like to laugh and have fun!

The Ideal Candidate:

  • Has 3+ years of SEO strategy to drive results for clients
  • Local SEO experience
  • Agency experience preferred
  • Leadership experience
  • Is self-starting and proactive
  • Interest in continuous education and improvement
  • Demonstrates the Relentless Digital Core Values:
  • Be Relentless – Relentless pursuit of excellence & results
  • Lead With Integrity – Set the example with honesty & transparency
  • Make Sh*t Happen – Tenacious achievement of team & client success
  • Make An Impact – Be the difference in clients’ businesses & communities
  • Bold Yet Humble – Lead with confidence backed by knowledge

Personality Traits:

  • Strong, independent, problem-solving skills
  • Yearning to continue their education
  • Well-organized and able to work under deadlines with multiple projects
  • Highly motivated self-starter
  • Strong work ethic with good time management
  • Ability to work with diverse teams and communicate effectively
  • A strong eye for detail and a strive to consistently produce quality work
  • A team player who enjoys collaborating with others

Why You Will Like Working Here:

  • Collaborative team environment that values multiple perspectives & fresh thinking
  • Work remotely – no commuting!
  • 2 Weeks PTO
  • Paid holidays and birthday off
  • Health/ Dental / Vision Benefits Available
  • Work/Life balance is important

Job Type: Full-time, exempt, W-2

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: Remote, must reside in the United States

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