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July 17, 2023

Letting Our Customers Do All The Talking

If you are interested in working with HireMyMom, you may be wondering what other people think about us! For employers and job seekers alike, testimonials from current clients are often a big part of the decision to work with a company or not. While we would love to sit here and tell you how awesome we think our services are, we’ll just let our customers do all the talking for us:

Hear from some of our employers:

Mark David McCreary, Internet Tools, Inc.

“I needed a super Virtual Assistant, somebody that was much more technical than average, and could work without much supervision. And my task would only take 1 to 2 hours a day. I posted a job on HireMyMom, and within a week I had 7 applications for a challenging task.

Five of the applications were superb and I scheduled interviews. I followed the “Who: The A Method for Hiring” book and asked a handful of questions. Giving them a chance to tell me what makes them great and what they like to do. From there I narrowed it down to 2 applicants, and both were very qualified. I flipped a coin and offered the job to the first person, and she accepted. I emailed the others thanking them for responding to my “cry for help”.

My new hire is working out great, and I like the idea of remote workers. It does take a special person to be a remote worker, and I think those people are attracted to HireMyMom. There is a lot of talent on HireMyMom, and if you need some assistance with challenging tasks, I suggest that you give it a try.”

Monique Baldwin

“Without exaggeration, I have had the opportunity to hire and work with literally hundreds of freelancers and assistants over the past 18+ years. I have also used more than a dozen services and platforms for hiring team members.

I’m thrilled that I found my favorite administrative Rockstar through HireMyMom. The caliber of the applicant pool on HireMyMom was far more skilled, experienced, and professional than any other resource that I have used before. Plus, the process of putting out an ad and getting responses was super easy.

I have and will continue recommending HireMyMom to folks looking for remote assistance for their teams or businesses.”

If you want to hear more from our employers, check out their testimonials here.

Hear from some of our jobseekers:

Miranda Cameron

“I found my work from home job on Hire My Mom 3 years ago, and it has been the biggest blessing for my family. I was able to find the PERFECT, flexible job for a stay at home mom, and I’m so grateful for the opportunity to work on my own schedule while still being the primary caregiver for my kids. After applying to what felt like hundreds of remote jobs on Indeed and LinkedIn and not hearing a single thing back, it took me only 3 weeks on Hire My Mom to get my official job offer. I am constantly recommending the site to every mom I know!”

Asyia Andrews

“I knew when I first held my newborn back in 2019 there was no way I could leave him to go back to a workplace. I started searching the internet looking for legitimate work from home websites and came across everything from flexjobs and ziprecruiter, to Indeed and LinkedIn. I applied to EVERYTHING but what caught my eye about HireMyMom was their attention towards working Moms. They not only advertise legitimate work from home opportunities, they offer both part-time/full-time as well as independent/w-2 work. I am forever grateful for being able to stay with my son and be the mama he deserves just by being present during the first most crucial years of his life. I was able to secure 2 work contracts independently and easily transition to my now W-2 position!”

If you want to hear more from our job seekers, check out their testimonials here. 

If you have a testimonial you want to share, you can send it to us via email or share it on any platform of your choosing from Google to SiteJabber to BBB. We can’t wait to hear from you!

 

 

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August 10, 2017 0 Comments

3 Ways to Handle a Negative Business Review

It’s something that every business owner dreads in today’s digital world – the negative review. Between SiteJabber, Facebook, Google, and similar sites, reviews are everywhere – and they’re very important. We do our best work to avoid the negative ones, but sometimes customers aren’t satisfied, whether rightfully so or not. Although negative reviews can and do often happen, the way we respond makes all the difference.

Since we can’t stop negative reviews from happening, read along for some best tips to handle them effectively.

Always Respond

It can be tough to want to respond to harsh words about your business, but it’s very necessary. Responding to the negative review shows that you care about your customer’s experience and your reputation. Future clients and customers put a lot of stock in online reviews these days, so it’s important to have a response.

It’s always better to have negative reviews with responses versus unhappy customers that appear to have been ignored.

Although responding to negative reviews is crucial, it’s also nice to respond to the positive ones! Give your raving fans some attention too, and show them that you appreciate that they took the time to give you a glowing review.

Stay Calm

When you see a negative review, you probably feel angry, hurt, or disappointed – or all three! It would be easy to respond with emotion and anger in the moment, but that won’t fix the problem or make you feel any better.

Once you spot the review, take a minute to calm down. Take a deep breath, step away if you need to, and come back when you feel that you’re able to respond calmly and rationally with facts and apologies if appropriate. Focus on the points that the unhappy customer made, instead of seeing it as a personal attack on you and your business. Express understanding and acknowledge the complaint, while taking the next steps to listen and fix it.

Correct the Issue

If your customer’s unhappiness is fixable, do your best to fix it. Sometimes, they just want to be heard and your response can do that.

Can you offer a coupon, something free or perhaps a consultation to address their concerns and try to win them back over? Offering something small can make a world of difference, especially if the offering is based on their specific concern.

In the case of most negative reviews, the customer just wants their frustrations to be heard. If you can offer something of value, do so! Remove emotion from your responses and address each review with concern, understanding, and professionalism.

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