Written by
May 18, 2020

Customer Service Specialist

Virtual Customer Service Specialist
A few questions…
Are you excited to be in a customer service support role for a quickly growing online company?
Are you highly organized and LOVE following projects through to completion?
Do you have excellent time management skills and feel fulfilled checking tasks and projects off your list?
Do you quickly anticipate a person’s requirements and implement quickly?
Is your motto is to “always be learning” and you enjoy a fast-paced work environment?
Do you LOVE making customers happy?

The Virtual Customer Service Specialist position is a 20-30 hour per week (to start) virtual position and we are willing to train the right person. Yes, you can work from home 100% of the time!  You will be working as an independent contractor receiving a 1099 each year, and you will be responsible for your own taxes.

 

If you feel you can contribute to our mission to support people in their personal self-development journey, then please contact us, we’re waiting for you.

Colette Baron-Reid is an internationally acclaimed, Oracle expert, thought leader, and number one best selling author of “The Map”, other books, and products (including Oracle Cards and Meditation Apps). As a spiritual medium, she is also the star of the hit TV series, “Messages from Spirit” (Amazon Prime/YouTube), and she hosts the highly popular call-in radio show “Ask the Oracle” on HayHouseRadio.com.

KEEP READING IF YOU ARE EXCITED TO WORK CLOSELY WITH A QUICKLY GROWING COMPANY WHERE YOU’LL BE PART OF A ROCKSTAR TEAM…

DUTIES AND RESPONSIBILITIES
Thinking this job is made for you? Read on to learn more.

We Need Someone Who Can Manage:

 

Customer Service Inbox : Assist our Customer Happiness Specialist with answering customer service emails and cleaning out Zendesk on a daily basis.
Customer Relationship Management: Assist our Customer Service Specialist with updating customer tags, scheduling emails, invoice management, billing troubleshooting, response to emails being sent out and other miscellaneous tasks.
Membership Site Management: Assist our team to upload content to our membership sites and keep them organized.
Content Organization: Manage large projects such as organizing educational content, testimonials, etc using programs like Airtable and Google Sheets.
Facebook Group Support: Answer member questions in the Facebook group for our FREE and paid membership.
SOP and System Creation: Creating SOPs in Google Docs and Asana to track processes and systems for the team.
Administrative Tasks Assisting Our Project Manager & Marketing Manager: Check in daily at the same time with our Project Manager and assist her with admin tasks such as creating spreadsheets, social media assistance, formatting documents, research, etc.

POSITION DETAILS
Here’s who this position is NOT for:

You don’t enjoy working virtually or at home.
You are looking to be a W2 employee for a company
You can only work at night or on the weekends. Yes, the hours are flexible but you’ll need to be available between 9 am EDT to 5 pm EDT.
You don’t like to be told exactly how to do something or the reverse. There will be a balance in your own creativity in completing assignments, but there will also be times when systems have to be followed to a T.
You like to be told exactly what to do on a daily basis. Yes, there will be guidance and training at the beginning but eventually, we want you to have your own list of to do’s and act on them without people telling you to.

The commitment for this role is 20-30 hours a week starting, with the potential to add more hours for the right person. If you learn fast and have the availability this could increase quickly. Your schedule will need to start at the same time each day Monday through Friday. That will be discussed during the interview. Training will be provided for most of the software programs you are not familiar with.

HERE’S ARE SOME OF THE KNOWLEDGE AND SKILLS THE RIGHT PERSON FOR THIS POSITION NEEDS TO HAVE:
A super friendly and cheery personality, after all you will be the first point of contact for our customers!
At least 2-5 years of  professional background with online or phone customer service
Experience with remote work (preferable a couple of years working from a home office)
Patience with customers
Great knowledge Microsoft Office suite and Google Drive. We use Google Drive to keep most documents (it’s most closely related to Microsoft Office).
Strong typing skills.
Exceptional communication skills
Excellent writing skills
Experience with Zendesk, Infusionsoft or other CRM systems.
Ambitious – we want someone that is excited to grow with us!
Tech savvy – we use numerous online programs and we need someone that can learn fast and isn’t afraid of using numerous programs.
A professional attitude and superior organizational and time management skills, with the ability to complete tasks within a deadline.
Excellent English language and grammar skills.
Self starter – someone who thrives on completing projects independently and on-time.
Fast learner – someone who can pick up new systems and learn them quickly.
High speed Internet and an updated computer or laptop

WHAT’S IN IT FOR YOU?
We have a virtual team spread around the world who love working together. But the position will require you to work day during the hours of 9-5 EST Monday-Friday. Your job responsibilities will vary week by week making this position exciting.

You’ll have the flexibility to work at home in your PJs or at a local coffee shop. Our goal is to support you in keeping you motivated to do excellent work!

You’ll be challenged to “think outside the box” on a daily basis while being supported with tools and mentoring to help you get the job done well.

What’s important to us is that there is a strong communication channel, that you are getting your responsibilities completed on time or early.

So whatcha think? Maybe a great fit?? We’d love to know more about you…

Application Instructions

If you would like to be considered for this position, please send us your cover letter and resume by 5/20/20 to the email above.

Continue Reading

Written by
May 12, 2020

Virtual Customer Service Representative

We are looking for reliable, enthusiastic, and friendly problem-solvers to interact and assist our customers. As a customer service representative, you will be responsible for interacting with customers through phone, emails, and chat. Providing outstanding service to all customers and striving to resolve matters, answer questions, or engage customers are essential responsibilities of the position. This is a remote position that allows flexibility to your work/life balance.

Responsibilities & Duties:

·       Engage customers in a professional and timely manner
·       Research and communicate information regarding Smash Commerce products
·       Resolve customer questions and concerns
·       Participate in activities as requested that help improve performance
·       Perform necessary follow-up tasks to ensure customer needs are completely met
·       Thoroughly documents customer needs and information
·       Perform other duties as assigned

Continue Reading

Written by
May 8, 2020

Jenny Gaal

“Within the first month with HireMyMom, I found a great job with an eCommerce company and worked for them for 2 years. Then later,  I found another perfect fit. I highly recommend HireMyMom! I am two times happy and very thankful for an organization that values a work/family balance. I honestly do not know how I would have been able to pull off the last 3 years without their amazing remote job platform. Thank You!!”

Continue Reading

Written by
April 14, 2020

Ashley *******

Virtual Assistant
Tandem Resource Solutions, LLC
September 2017 to Present
Virtual Assistant-executing multiple administrative tasks including
invoicing, mailers, corporate letters, outreach marketing, data entry,
updating data bases.
Work independently meeting quick turn-around times and deadlines.
Proficient computer skills including uploading completed copy to
website, invoice and collected accounts receivable. (utilizing Microsoft
Word, Excel, Quickbooks, Power Point)
Prepares customer spreadsheets and keep online records
Performing market research and create presentations, as assigned.
Manages a contact list and organize managers’ calendars
Responds to e-mails and phone calls in a timely manner.
Scheduling meetings, booking travel and accommodations

Office Automation Clerk
United States Air Force – Nellis AFB, NV
January 2019 to June 2019
Using office automation software such as a database or spreadsheet
to enter, revise, sort or calculate, and retrieve data; graphics software
to provide graphic symbols, charts and graphs.
Creating concrete solutions to problems in databases and
spreadsheets. Utilizes indexing in order to create an efficient way to
make Geobase projects searchable while decreasing the chance of
defects.
Communicating effectively with upper management regarding
completed and upcoming project goals.
Completed Records Management Training in order to maintain and
update office records for staff to have access to.
Assists civilian and military staff with miscellaneous clerical and
administrative projects.

Cash Cage Teller
Army & Air Force Exchange Service – Nellis AFB, NV
August 2018 to January 2019
Providing exceptional administrative and clerical support to cashiers
and customer care.
Preparing bank deposits and utilizing OTC net for check cashing.
Periodically counting and verifying money bags and changing fund
vault in an efficient and timely manner.
Maintaining full accountability for the cash reserves in the vault.

Accounts Receivable Specialist
MGM Resorts International – Las Vegas, NV
March 2017 to September 2017

Assisted multiple event planners at multiple hotels with client
accounts in a timely manner.
Accurately processed journal entries of cash receipts and payroll.
Oversaw daily cash control, prepared bank and credit card deposits.
Researched and reconciled any discrepancies with payments
received, batches posted and bank balances
Collected on accounts by sending bill reminders and communicating
with responsible parties via phone, email, or mail
Managed daily office operations by organizing, planning and
prioritizing work load, performing administrative activities and
training and developing new staff
Created and updated Excel spreadsheets to document office activity
and create reports

Congressional Intern
United States House of Representatives/Office of
Congressman Joe Heck – Las Vegas, NV
August 2016 to October 2016
Actively Assisted the Congressional Staff Using Programs like IQ to
Catalog Constituent Correspondence; Faxes, Scan Mail, and Record
Phone Calls.
Assisted with constituent casework and research for district-based
projects.

Administrative Assistant
Harrison Finance Company/Express Employment
Professionals – Gulfport, MS
August 2015 to December 2015
Thoroughly examined and processed real estate files that were
scanned into an electronic database
Created invoices weekly using Excel spreadsheets
Filed documents to maintain an organized and efficient office
environment
Trained new administrative assistant and performing HR functions
Composed prepared, edited, and distributed correspondence and
other department documents.
Oversaw calendar maintenance, appointment scheduling and
expense report preparation.

Rural Carrier Associate
United States Postal Service – Dallas, GA
October 2012 to December 2014
Composed, typed and proofread correspondence, screened
telephone calls, scheduled meetings, arranged tickler files and made
travel arrangements
Provided time sensitive documents to managers for daily review.
Supported complex, deadline-driven operations, and resolved issues.
Coordinated orientation for all new employees.

Continue Reading

Written by
March 22, 2020

Jess ******

EDUCATION

Bachelor of Science in Accounting

Indiana University of Pennsylvania August 2011

Six Sigma Green Belt

WORK EXPERIENCE

TSAChoice, Inc. – Candler, NC March 2019 to Present.

Accountant

Full cycle AP – POS and non- POs – detailed coding based on department, location and project/ contract – journal entries – expenses – bonuses – issuing checks – working with vendors, researching discrepancies, maintaining records

Petty cash

Credit card reconciliations

Payroll – involving multiple departments, hourly, salary, temp. positions and multiple types of contracts – The payroll, directly, affects the customer billing and project profitability.

Billing – invoicing, accepting payments and knowledge of various contract coverages to make adjustments

Fleet vehicles – secure all registrations and insurance – ensure regular maintenance is performed

Maintaining transitioning driver assignments – fleet cards – monitoring the vehicle maintenance contract for accuracy in services rendered

Ad hoc projects and analysis (including inventory variance analysis, GL, HR related projects, insurance related function analysis and so forth…)

Inventory – counts, receiving and adjustments

Equally as important as skillset, I demonstrate a strong work ethic, a positive attitude and respect for co-workers, vendors and customers alike. My propensity to understand all levels of the business inspires me to learn, grow, and be a valuable asset to the team.

Crane Resistoflex – Marion, NC November 2018 to March 2019

Senior Accountant – temp.

Assisting during the restructuring of the accounting department

Month end

JEs

Census Reporting

Sales and Use

CPE reports

Fixed asset depreciation

Sales and Orders

Shipping and profit reporting

Bank reconciliations

Balance Sheet Reconciliations

Ad hoc projects

Low and Bonar Inc. – Candler, NC August 2018 to October 2018

Staff Accountant – temp. position

Implementation project to integrate a system change to JD Edwards 9.2

Bank reconciliations

Balance sheet recs.

POs and sales orders

Audit related items

Ad hoc projects related to the system upgrade, including testing

BOJ of Western NC – Arden, NC June 2018 to July 2018

Staff Accountant – temp. position

Created SOPs for payables

Added 50+ new stores to the company

Expensing

Entering ap and issuing checks

Van Wingerden International – Mills River, NC January 2018 to June 2018

Staff Accountant – temp. position

Caught up backlog of payables

Restructured payable process

Created SOPs

Payroll

Diamond Springs Water – Charlotte, NC April 2018 to May 2018

HR and payroll – short-term

New hire paperwork

Benefits

Calculate commissions

Issued weekly payroll checks

George Morosani and Associates/Great Western Management – Asheville, NC January 2017 to May 2017

Real Estate Accountant

Payables

HUD reconciliations

Working with leasing agents to resolve account discrepancies

Creating new leases

Termination of leases

Tupelo Honey Cafe – Asheville, NC December 2015 to June 2016

AP Specialist – part-time

Verifying and resolving issues for sales and purchase orders

Entering all payables

Daily Cash Reconciliations

Industrial Piping Inc – Pineville, NC February 2013 to June 2015

Senior Accountant – Vendor Management

Multiple Bank Reconciliations – SPSI – 5/3- PNC

Accounts Payable – all functions – code invoices- journal entries, W-9s/insurance certs – Vendor Set-up – vendor contact – issue checks – maintain payables report – ensure all proper documentation is filed

Cash Posting to the General Ledger

Work closely with vendors to maintain good relationships

AR Journal Entries, Invoicing, Collections, Adjusting Entries

Maintaining multiple spreadsheets/reports/Financial Statements- cash flow reports for all accounts – Treasury Management (consolidated balance amongst all accounts – strategize payments to vendors/ payroll/insurance)

AR Collections forecasting

Vehicle and Equipment Leasing/Purchase Log/taxes – Job Lists

Prepare Ad Hoc forecasts related to AP

Work closely with CFO, Controller, vendors, project managers and customers

Multiple reports for Controller and CFO

Process Expense Reports

Work directly with internal and external auditors throughout the year

Process POs, Job Set-ups, Cost Estimates, Change Orders, Revisions

Monthly/Annual Close Process – recs, trial balance, run reports

Statistical Analysis

Moore & Van Allen Law Firm  Charlotte, NC September 2012 to November 2012

Statistical Project Accountant – temp.

Compile data and perform statistical analysis for a large area bank

Deadline driven, detail oriented and advanced level excel work Staff Accountant/ Cash Accountant

XPO Logistics, Charlotte, NC September 2012 – November 2012

Bank Reconciliations for multiple business units

Accounts Payable Processing (checks, wires, ACH)

Cash Posting to the General Ledger

Working with AR and Management team – sending daily reports (ie Daily Cash Flow, Positive Pay)

Assisting with monthly financial statement preparation

Monthly Close Process

Preparation of Journal Entries

Merck – Charlotte, NC September 2011 to September 2012

Sr. Accountant / RTR Analyst (Contract)

Record monthly and standard journal entries to the general ledger for multiple US and International locations

Prepare Bank and Balance Sheet Account Reconciliations – analyze and resolve discrepancies

Process intercompany billings and payments

Accruals, Prepay and Expense Reports

Train new team members

Experience with Ad Hoc Analysis to identify, create, present, and implement resolutions

Completed Six Sigma Yellow Belt Certification

Use SAP GL financial system

Financial Analyst – Animal Health division Accounts Payable

Entered invoices into SAP, researched problems, contacted vendors or end-user to gather necessary information

AP batching and posting

Assisted in transitioning the A/P Animal Health Division to satellite locations

Completed TAPN Training (AP Training)

Conemaugh Memorial Hospital, CPG Financial Division – Westmont, PA 2011 to January 2011

Accounting Internship

Reconciled a backlog of bank statements for the multiple offices in the Conemaugh Physicians Group

Compiled data and created spreadsheets to track individual office credit card usage and costs associated

Accessed data to locate and determine where to allocate funds (i.e. the client, delinquent accounts, the state)

Hippo, Fleming, & Pertile Law Offices – Altoona, PA September 2006 to August 2007

Office Assistant

Handled all aspects of processing, closing, & post-closing real estate files (residential & commercial)

Prepared documents and scheduled meetings, conference calls, and travel itineraries

Maintained Workers’ Compensation files

Filed petitions, drafted correspondence, and acted as point of contact for clients

Devon Title – Birmingham, MI April 2003 to September 2004

Processor/Closing Coordinator

Worked closely with associates at Hall and Hunter Realtors to clear title, process, & prepare documents, and facilitate closings

Corresponded with and acted as a main point of contact for realtors, buyers, sellers, lenders, and contractors

GROUPS:

City of Asheville Volunteer July 2018 to Present

BWAR Volunteer September 2016 to Present

Hands on Buncombe June 2018 to Present – ABCCM Veterans’ Quarters

 

 

Continue Reading

Written by
March 3, 2020

Email Marketing Coordinator/Copywriter | 3-Day Weekends!

We are looking to hire a part-time, long-term Account Coordinator (and general marketing rockstar). Our Account Coordinators play a vital role here. They’re the connection between us and our clients; they’re in charge of keeping those clients happy; they’re the makers of amazing monthly email campaigns.

This job is a permanent contractor role within our company. You’ll have plenty of flexibility to get your work done, but that comes with accountability. You should be generally available from 10 to 4, Monday through Thursday (yes, you read that right – we take Friday’s off.). This is when client meetings, team meetings, communication, and collaboration happen. If you have other commitments during this time, this isn’t a good fit.

As an Account Coordinator, you’re going to be responsible for a handful of diverse clients (i.e., your accounts could include a high-end dermatology office or a remote fishing lodge). You’ll work on creating a monthly email campaign for them from start to send. This includes coming up with creative concepts, writing compelling copy, coordinating graphic requirements with our designer, A/B testing, requesting and tracking client approval, scheduling, reporting, and everything else in between.

You’ll also attend weekly team meetings and occasional client calls, where you’ll share your ideas and contribute to discussions.

To be successful, you need a blend of some specific skills:
———————————————————————–
Client wrangling.
Whether you’re getting buy-in on a content idea, or tracking someone down for an approval; you should be a perfect balance of persuasive, professional, persistent, and personable.

Project tracking.
I.e., Can you juggle? More importantly: Can you focus? You’ll be working on several email campaigns for different clients all at the same time. You have to be able to transition from one project to the next without dropping the ball but disciplined enough to focus on each task and ensure high-quality completion.

Marketing wizardry.
You have experience and know-how to hook an audience with a headline, dazzle them with compelling copy, and persuade them to click, buy, sign up, stay tuned, or whatever else your campaign calls for!

Still interested? See if the following describes you:
=====================================

WHAT YOU’RE LOOKING FOR

12-20 hours per week of work. That’s about how much you’ll be working with a typical client load. Want more? Once you prove your marketing prowess, there’s plenty of internal projects we can add you to that will increase your hours. This job can grow into what you make it, but those 12-20 hours will be your primary priority. If what you really need is a full-time job to pay the bills, that’s cool, but this isn’t the right role for you.

A long-term role. To be clear: This isn’t a freelance opportunity. If you’re used to piecing together one-off projects and short-term gigs, we’re not a good fit. The Account Coordinator is a permanent contractor role within our company.

To be part of a team. Yes, you’ll do a lot of work on your own. But lone wolves need not apply. Each month you’ll be working with me, her, him, and them.

Get Paid More for Being Efficient. Your hourly rate will be $20-$25. There is also a year-end bonus.

YOUR SKILLS AND EXPERIENCE

2+ years of hands-on marketing experience (email marketing is a huge plus!)
You write good. (Or is it “write well”? You should know the difference.)
Proven ability to meet and beat deadlines.

YOU’LL GET BONUS POINTS FOR

Graphic design skills
Knowledge of email marketing best practices
Familiarity with email platforms (MailChimp, Constant Contact, etc.)
Experience with Basecamp, Highrise, and Google Docs

NEXT STEPS

So, how does that sound? If you think you’re the person we’re looking for, read the instructions on how to apply by clicking the “Website” link on the top of the page

WHAT IS IT LIKE TO WORK FOR EMAIL BROADCAST?
============================================

Working for Email Broadcast as an independent contractor—yes, work from my home office—score!

So I had this need… typical stay-at-home-mom that needed to make some additional money to pay for the extras that come with kids: shoes, toys, fun-time, and never-ending school fundraisers. My husband works full time, but with the high cost of living it just wasn’t quite enough to cover those “extras.” I wanted a part-time job, wielding my copywriting and client wrangling skills, yet I didn’t want to shell out for daycare while I toiled away in some corporate office.

Enter Email Broadcast… the perfect solution that met these exact needs. I seriously love my job with an amazing set of badass peeps, great clients, and I can even work in my pj’s if I so wish while I suck down as much coffee as I can take in.

–Dara Gibbs, Director of Client Services

=======================================================
Visit our careers page: http://www.emailbroadcast.com/careers
=======================================================

Continue Reading

Written by
February 21, 2020

Executive Assistant/Liaison + Customer Experience Manager

We are looking for an experienced Executive Assistant/Liaison who contributes to taking excellent care of our travelers and who can keep up with the myriad of tasks and ever-changing schedules for the team, clients and owners, Sandra and Ted. Supporting us in offering a professional, caring customer experience  to inquiring new clients is your main responsibility. Your role as Customer Experience Manager also includes supporting our team by researching documentation to answer clients, assisting in payment follow ups, handling questions about planned and in-process trips as well updating itineraries.   Your quick responses to client emails and calls will win us over while keeping our clients in the happy traveler category. In fact, your own European travel history is a big piece of why we will welcome you aboard.

This role is initially part-time (20+ hours per week) with core working hours between 9 or 10 AM – 1 or 2 PM EST Tuesday, Wednesday and Thursdays to allow for conference calls and collaboration with the office team on either coast. The candidate is preferably located in or near Charlotte or the greater Los Angeles area, plus willing to work Eastern time zone hours.

Job Qualifications

  • Bachelor’s degree in business management or related field
  • 5+ years experience as an executive assistant, in office management/administration or related field required
  • Highly experienced working with a Mac and current IOS, as well as the newest Iphone photo app
  • Proficient in Google Suite products – proven experience withEmail Labeling/Filing, shared Google docs/sheets and CRM/Database management.
  • Ability to pivot between managing multiple tasks and projects — we usually take care of at least five different journeys at any given time.
  • Excellent research and source vetting skills
  • Ability to resolve issues mostly independently and always in a courteous, yet firm manner
  • Update client and team schedules and itineraries as well as the company website via wordpress and repost to social media outlets (Facebook, Instagram and Pinterest)
  • Prompt response to client calls and emails with proper documentation via email for both. Follow up and follow through without prompts is a must!
  • Proofreading and light editing of texts for newsletters, itinerary and WordPress themed website
  • Experience traveling through Europe
  • Must have working knowledge of  WordPress and Mailchimp, Survey Monkey, Adobe Lightroom/Photoshop as well as be very familiar with Instagram, Facebook Pages and Pinterest
  • Bonus if you are bilingual in Spanish or Italian
  • Self-motivated, detail-oriented and results-driven
  • Fast-learner and driven to understand new tools

TO APPLY:
Be prepared to share at least two relevant references
Please take the DISC Assessment and email the results along with your cover letter and resume.

EOE/M/F/Veteran/Disabled

Company Perks:

  • W2 Employee
  • $20-$25/hourly
  • Long-term growth opportunity for the right person with additional hours per week, possibility of FT employment after August of 2020.
  • Paid time off after six months with the company.
  • Travel perks after year one and other incentives.
  • 2 weeks paid training ($18/hourly)
  • Laptop & cell phone will  be provided for company use after successful training period
  • Office closes for two weeks annually  and additional PTO time for family vacations (unpaid) can be granted
  • Core values that promote work-life balance, excellence in the ordinary, and an entrepreneur mentality
  • Work directly with leading travel industry experts
  • Assist people in creating a lifetime of memories

Continue Reading

Written by
February 20, 2020

Happiness Agent / Writer

Overview

Looking for a great part-time (15-20 hours/week) virtual assistant to assist with content writing and customer service. We’re launching a membership site for effective habit transformation, which is also a unique personal growth / business community.

Possibility of growing into full-time soon.

Responsibilities will include:

— Writing and editing content (personal growth, business, marketing, productivity, life, happiness, family, relationships, hobbies)

— Communicating with our community members and providing them best possible support

— Growing and leading our team of support agent VAs

— Managing different daily tasks

— Working closely with team leaders to keep our community running smoothly

SOFTWARE WE USE, THAT YOU MIGHT ALSO IN THIS POSITION

(if you already know these, fantastic… if you don’t, be open to learning them)

WordPress: for blog posting

BaseCamp: for team communication and members community

MailChimp/Gmail: for all customer service emails

Google Drive: docs and spreadsheets

How to apply?

+++++++++++++++++++++++++++++++++++++++++++++

To apply please click “Apply For Job”

+++++++++++++++++++++++++++++++++++++++++++++
We will only accept applications (including resumes and cover letters) through this link.

 

Our ideal candidate will: — Be extremely detail-oriented — Have outstanding technological savviness and capability with the ability to move seamlessly between a variety of different software and cloud-based applications — Be able to perform repetitive tasks without losing focus — Be able to work independently and remotely in a fast-paced environment with a distributed team — Take responsibility for their actions and behavior — Have interest and experience, either personal or professional, in integrative/functional alternative medicine and the influence of lifestyle and food/diet —Support and respect other team members — Value work-life balance and self-care — Share our vision of a healthier, happier and more creative world

Continue Reading

Written by
February 20, 2020

Customer Advocate

Description:  Representing our client, a Fortune 100 Medical Device manufacturer, you’ll act as a primary point of contact for hospital customers regarding urgent product recalls and the corrective actions required to ensure patient safety.

Key responsibilities include:

·         Ensure customers assigned to you are aware of the product recall and take the necessary actions required.
·         Build rapport with customers by communicating you are there to help them through the process, resolve any issues, and make sure nothing falls through the cracks.
·         Accurately document customer records, including names, titles, contact info, dates and details of all conversations, status of recall forms, and any replacement parts needed.
·         Meet or exceed required number of customers called per hour and per day.

A “day in the life” — On any given day, you might:

·         Make 40-50 phone calls* to customers, as well as receive returned calls and messages. Accurately document and update 35+ records in our CRM database with who you spoke with, details of the conversation, phone and email info, replacement parts that need to be ordered, and next steps.
·         Communicate with team leads at Signature regarding specific customers and documentation of records.
·         Collaborate with various client contacts, including salespeople responsible for specific customers.
·         Check your activity against targeted metrics at the end of the day to make sure you’re hitting calls per day goals.
·         Participate in a team call with all Customer Advocates working on the project.

*Note: We will be using a software application for dialing to speed up the process and eliminate manual dialing.

We are looking for people who:

·         Are “overly” responsible, don’t like things left undone, and take full accountability and pride in the quality of their work.
·         Truly enjoy helping others and being of service.
·         Are fast learners and can search and find information on the internet and in our systems quickly.
·         Can balance excellent service and thorough documentation with the requirement for a high volume of calls.
·         Excellent written and verbal communication skills (including grammar and spelling).
·         Minimum of 2 years business experience, preferably in phone-based customer service and/or healthcare.
·         Strong computer skills

 

Requirements:

·         Must be able to pass a background check and drug test required by our client.
·         Available to work a minimum of 30 hours/week, ideally 35, Monday through Friday, starting sometime in March (depends on client timeline)
·         Show proof internet speed is “very fast” (google “Internet speed test”, click on Run Speed Test, take screen print of results)
·         Quiet, dedicated home workspace
·         Have computer headphones with USB connector

What’s in it for you?

·         Supportive work environment with fun team of people.
·         Meaningful work, knowing you are helping ensure patients in hospitals get safe, quality care.
·         Experience working with a Fortune 100 company in the healthcare space.

Other important info:

·         1099 / contractor position
·         Starting out at $17.50/hour
·         Potential of being a two year project

 

About Signature:

We help clients in the healthcare space improve new client acquisition and customer retention through a variety of outbound outreach services. We’ve been working with this Fortune 100 client since 2006 and are at the top of their preferred vendor list for these types of services.

 

Continue Reading