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July 25, 2022

5 Tips to Maintain a Work-Life Balance and Turn Screens Off After Work

If you’re like many of us, you’re probably using all the new technology to do more work in less time, while still trying to be present with your family and friends. The good news is that you can do both with the right mix of self-discipline and organization, as well as some good old-fashioned tech tools that keep you connected to the important people in your life without being distracted by the rest of the world. Here are 5 tips on how to maintain a work-life balance and turn screens off after work so you can spend quality time with your loved ones!

1) Respect Your Evening Routine

Some of us operate on an evening schedule, while others of us operate on an early schedule. One way or another, most people take time to wind down before bed and do things like meditate, journal, stretch, read or whatever else is important for them at that time. Don’t let your evening routine be replaced by stress or anxiety when you get home from work: stop looking at your phone after hours. If it’s not something urgent — and even if it is — give yourself some space so you can focus on other things. Nothing kills creativity faster than being constantly distracted. It’s best to turn off notifications completely during downtime; that way, there are no surprises when it comes time for bed.

2) Learn To Say No

Being overloaded at work can be stressful, but it is easy to avoid if you learn how to say no. As an entrepreneur, there will always be more work that needs doing. But if you learn how to stop saying yes when you should be saying no, your life will become much easier. Take time out for yourself after work and cut down on screen time before bed; your productivity will improve and you’ll sleep better! Getting enough sleep is vital for maintaining health so try setting alarms on your phone to limit screen time. If any tasks are left over from your day job then set these aside until the morning so that they don’t hold you back from getting enough rest at night. Take this and learn to delegate too! Don’t be afraid to ask for help and spread tasks around evenly instead of you taking all of them on by yourself.

3) Unplug From Technology During Dinner

It’s time to put down your phones and chat with each other. Even in your own home, it can be hard to completely unplug from technology. Many parents have reported that children are more attentive during meals when they aren’t on their devices. In fact, studies have shown that those who eat with their families five times or fewer per week are 1.4 times more likely to feel lonely than those who eat together six or seven times a week. It also increases happiness: A meal is one of life’s few activities where you get an instant boost just by doing it! Make family dinners as pleasurable as possible by making an effort to turn off technology at least once or twice each week during dinner.

4) Silence Your Phone at the Movies

Let’s face it, we all spend too much time staring at screens. The stress of worrying about our friends’ status updates or business emails is enough to interfere with our productivity. Next time you head out for dinner and a movie, try leaving your phone in your bag or purse. You’ll enjoy your time with family or friends more and you’ll also remember what life was like before we became so reliant on technology.

5) Have Dedicated Family Times

For many, a work-life balance is about having dedicated family times. You might find that your job interferes with time you want to spend with your spouse, kids or parents. If you have young children, it’s easy for them to feel like their needs are overlooked in favor of getting projects completed at work. To regain that healthy balance, reserve specific times during your week for quality time with your family —just as you would do if you had been out of town for business travel. Remember: If it doesn’t get scheduled on a calendar or planner, it won’t happen! You can even schedule these times onto your work calendar so people always know that time is reserved for your family.

How do you stay off your phone after hours? Let us know so we can share your tips with the HireMyMom family! In the meantime, check out some other suggestions on how to find that perfect work-life balance!

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June 27, 2022

How to Deal With a Client Who Goes Back on Their Word

When you’re in business, the only thing worse than losing a customer is when you lose a customer who still owes you money. When this happens, your best course of action may be to have a serious sit-down with the client and attempt to work out an arrangement that makes everyone happy…but if that doesn’t happen, you should know how to deal with it legally as well. Here are some tips on how to make sure a client pays you for the work you have completed; dedicating time to this can increase your business by ensuring you are paid on time.

Sign a contract

When starting a new business deal with a potential client, always make sure to sign a contract. This protects your interests in case your client later decides to back out of an agreement or simply doesn’t pay you for work done. As such, it’s critical that both parties agree to contractual terms before any work is started. If you don’t, you run into potential trouble down the road when it’s time to get paid and your client is less than enthusiastic about honoring their agreement. Plus, this is a time where you set your rates and discuss expectations, so make sure you are valuing yourself in this transaction!

When they want to change the contract details

This could be because they want more work than you’ve agreed, or they want fewer resources. If you don’t allow them to change details in your contract and you feel that it makes things worse for you, then renegotiate. Tell them why it makes things worse and ask them if they are willing to cover additional costs that might occur with their changes. Whatever you do, don’t just say you will “add it in later” or only get a verbal commitment; make sure to get everything in writing. 

Once you are finished with your end of the project

Send them an invoice as soon as possible and make sure you get paid. In fact, you should send invoices within 24 hours of finishing a project, but it can always be later if absolutely necessary. If they have not responded after 48 hours, you may want to follow up with another email or call reminding them of your request. Start off just by ensuring they received your invoice — things can get lost in the shuffle! Then, send a reminder halfway through the term of the invoice. For example, if your window is thirty days, reach out at fifteen just to send a nice reminder.

When the term limit is up, send them a notice. After that, it is up to you to decide how often to send reminder invoices. At this point, you should also call them to check in, and you can institute a late payment policy where they are charged extra if the invoice reaches a certain date without being paid.

Finally, you may need to take legal action. At that point reach out to an attorney for help with collections. You should determine if this is a course of action you want to take. Sometimes invoices are small, so trying to do extra work to get payments can cost more than what you are owed.

When to refuse future offers

If you’re offering a service, it can be hard to turn down repeat business, but you should. If you are aware that your client is not paying their bills and cannot pay future ones in full and on time, it’s only going to cause problems for you in the long run. Setting clear expectations with clients about payment is vital, so always let them know if they are unable to maintain payments that you will stop work until payment has been received.

It is also okay to turn down work if you notice someone exhibiting a certain behavior that, for your business, indicates they may not pay based on your experiences. For example, perhaps you’ve noticed that if someone takes two weeks to return an email, it is hard to collect payments from them. It’s always okay to say no. Even if you meet someone and the work seems just right, if you have a gut feeling about it, follow it!

What advice do you have for those just starting in business that are struggling to collect payments? Reach out and let us know!

 

 

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May 23, 2022

5 Tips for Managing Finances as a Freelancer

You just started working as a freelancer. You have your first client…now what?

OR

You’ve been a freelancer for a while, but finances are still a struggle…what should you do?

If you’re a brand new freelancer or a seasoned pro, finance tips are always helpful. We’ve compiled our top five tips for managing money below based on some of the most commonly asked questions we receive. Working as a freelancer can be incredibly rewarding, but it can also be a little scary when it comes down to finances, and we hope these tips help ease some of those fears.

#1 Keep Business and Personal Separate

As a freelancer, or even as a small business owner operating as a DBA, it can be easy to mix your personal and business finances, but this can make it tricky to create a true budget to cover expenses for both options. You can move money around as needed, but keep separate accounts, separate cards, separate receipts, etc. 

Make sure you’re keeping track of business expenses which can be written off of taxes later…

#2 Make Quarterly Estimated Tax Payments

Tax season can be a tense time as you wait to discover just how much you owe, but did you know that you can make payments throughout the year so that you owe less at the end of the year? These are called quarterly estimated tax payments. Work with an accountant to get quarterly vouchers created, and then make the estimated payments. These will cut down on how much you end up owing once tax season rolls around. Quarterly payments are mandatory if your tax burden exceeds $1,000 per year, so be sure to use a 1099 tax calculator that helps you make more accurate tax installments.

If you’re self-employed, you’ll also need to pay self-employment taxes, which are similar to FICA taxes. You’ll be responsible for paying both the employer and employee portions of Social Security and Medicare taxes, which currently total 15.3% of your net earnings from self-employment. However, you can deduct half of your self-employment tax on your income tax return. Be sure to factor in these additional taxes when making your quarterly estimated tax payments.

Depending on how much you bring in, those quarterly estimated payments can still seem like a large sum.  If in doubt, using an invoice generator to track your earnings and ensure that you’re paid by clients is a good way to keep up with your tax obligations, and to avoid any admin errors in the process.

#3 Save Money

Yep, you’ve heard lots of people say this, but we aren’t just talking about squirreling away money for a rainy day. What we’re really talking about is creating a budget. Take those quarterly estimated tax payments and divide out how much you need to save each month, that way when the quarter rolls around and you have to send a check in, it’s not a last minute scramble.

The same can be said for taxes, fees, and expenses overall. Look up tax rates to get a rough estimate of what you might owe each year, and then calculate how much you need to save monthly. If you do this, tax season won’t be as stressful.

But this only covers you from year to year…

#4 Invest in Retirement Options

As a freelancer, you don’t get the option for a traditional 401k in most situations, which means you might not have a long term plan in place for retirement. You still have options available! There are IRAs, HSAs, or even special 401k plans for contractors and small business owners. Make sure to do research on which option is best for you.

And make sure to protect your investments…

#5 Get Insurance

Protect your business as you see fit with insurance, but don’t forget about other forms of insurance such as life insurance. It’s important to have some sort of emergency fund in place in case something happens to you, but also create a cash fund for those small unforeseen things that can happen such as a laptop breaking, new software needing to be purchased, or even a higher charge from an expense! Work this into your budget each month.

These five tips are just a place to start. There are still lots of other great tips out there, but the number one thing we suggest is sitting down with a financial expert. They can help you sort out what sort of insurance, investments, and budgeting needs to take place for you to accomplish your dreams while running a successful business.

Have a favorite finance tip you don’t see listed here? Tell us about it so we can share it!

Disclaimer. The information contained in this site is provided for informational purposes only, and should not be construed as legal advice on any subject matter. You should not act or refrain from acting on the basis of any content included in this site without seeking legal or other professional advice.

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January 27, 2022

How To Write An Invoice For Freelance Work

Freelancing is an emerging industry, as many companies realize that outsourcing saves money, but outsourcing to freelancers saves even more. The 2010s became the decade of freelancers and as more money was involved in the field that is yet to grow and mature, so did the interest of different countries into new sources of money to be taxed. While an average freelancer is no expert in finance and taxation, practice proves that ignorance can cost more than a month’s wage for those who are self-employed. 

How to write an invoice for freelance work? – becomes a question asked more often than not. An invoice is a form of the official statement of earnings for a specific job that has been done and is as far from your regular contract or a paycheck. As such, the law sees an invoice as a form of communication between you and the taxing bodies in your country and should follow a more or less specific form that ensures all the relevant details are there. 

How to form a clear invoice

Making, writing, or raising an invoice are all the terms you may hear. In a sea of (mis)information, let us sift through those and see what we can make out. Read on to find out all about the required invoice information: 

  1. Title,
  2. Name and Logo (optional),
  3. Contact Details,
  4. Client’s details,
  5. Invoice Date,
  6. Invoice Number, 
  7. List of Services charged for, 
  8. The Amount Charged per Unit of Work, 
  9. Tax Rate (if applicable), 
  10. Total Amount due, 
  11. Payment Details, and 
  12. Signature (optional, in some cases, a digital signature applies).

Obligatory parts of an invoice for a freelancer

Title

All invoices must clearly state that they are an ‘invoice.’ Always check with your local authorities, the municipality office, or a bookkeeper for a more detailed explanation. Paying for an hour to consult a professional can save you thousands of dollars in fines further down the road. 

Name and Logo 

Every invoice should contain the name of the freelancer who did the work and who is getting paid. The invoice should also contain your agency’s name if you have one, as well as the logo. You should also sign your invoices if you keep them in printed form. 

Contact Details

Your invoice should contain your contact details as well. The 2020 standard is the email, although it can also contain your phone number in some cases. Ensure that the email stated on the invoice and the phone number are registered if you have registered an agency, and make sure that they are correct. The contact details of the client should be present as well. 

Client’s Details

The client’s name, address (if available), and contact details, are all of paramount importance. They signal to the IRS that they can verify your invoice on both sides of communication – you and your client being at the opposing poles of the transaction. This is simply a good practice in doing any business, having clear paperwork that you can rely on at times of need. Being able to quickly and efficiently retrieve client data can save you a lot of time and stress in the long run. 

Invoice Date

Dating your invoices is an important thing as well. The invoice date should follow the standard format of MONTH / DAY / YEAR. However, if you work with clients from elsewhere, such as Europe or Australia, be careful not to confuse them:

  • 2/3/2021 – the third of February 2021 in the USA, but: 
  • 2/3/2021 – the second of March 2021 in Europe and the majority of the world. 

You can avoid the ambiguity by using the first three letters of the name of the month instead of the number, so: 

3rd MAR 2021 – this would be a more appropriate and international standard. 

Invoice Number 

Every invoice should be numbered in the following format: THE NUMBER OF THE INVOICE IN THE CURRENT YEAR / YEAR. So, the first invoice you write in 2021 should be numbered as 1/2021; the second should be: 2/2021, the forty-seventh: 47/2021, etc. 

List Of Services Charged For

This list can be as simple or as complex as you want it to be. Maybe you work for a writing service and have done one more service that makes your client come back for more. In that case, you can list Social Media Marketing Services (usually charged by the hour), or online research (either by volume or by the hour). You can group your services under these headings or be more specific, adding details about Milestones and individual segments of work. 

The Amount Charged Per Unit Of Work

Besides this, you can also write the quantity (1, 2, 5, …) and the price per item. You can also charge per page, word, 100 words, or even 1000 words to standardize your practice. In this case, the quantity should state 2.5 for 250 words or 134.6 for 13,460 words. Be as specific as you can with these. 

Tax Rate 

Always bear in mind that the tax rate comes ON TOP of your service charge. You should never include it because this would mean you are getting paid less for your work. Always charge your worth. 

Total Amount Due

Total Amount Due is the sum of all the services you have provided to your client. This amount is the amount that you expect your client to pay and the amount you will present to your local authorities. 

Payment Details

Nothing to be scared of when speaking about payments, as this can be as simple as the number of your bank account number you want to be paid to, as well as your PayPal account. Since PayPal is a recognized means of payment in the USA, you should have no issues entering these details in an invoice in a legal way. 

Simply type in your email and let the clients use it for money transfers. In some cases, you can even leave several options, if you have several ways to get paid. This gives your clients comfort and can even save them some money, as they will choose the option with the lowest fees. 

Author:

Nicole Garrison is a part-time contributor to TrustMyPaper. A busy, aspiring person, she works on her skills pretty much daily. She hopes to establish her own writing agency one day and understands that managing skills are a must to do so. 

 

HireMyMom does not provide tax, legal or accounting advice. This material has been prepared by a guest author for informational purposes only, and is not intended to provide, and should not be relied on for, tax, legal or accounting advice. You should consult your own tax, legal and accounting advisors before engaging in any transaction.

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October 25, 2021

Four Powerful Habits to Boost Productivity and Get More Done Each Day

As moms, we understand the power of habits. We develop habits to help our families keep moving. We encourage our children to develop good habits as they grow. The habits we depend on make it possible for us to keep many balls in the air while guiding our children to adulthood with support and direction. 

When you work from home, habits can serve the same purpose in your professional life. Key productivity habits can help make your days easier.

Over the years, the HireMyMom team has observed the habits of highly productive and organized work-from-home moms. Here, we share their habits with you.

 

Set Goals Early and Often

In Stephen Covey’s famous and bestselling book, The 7 Habits of Highly Effective People, he advises “to begin with the end in mind.” In our experience, starting with that view when approaching your work from a home office can help move the needle on productivity. Having a clear destination helps to keep you on track. Knowing your goals enables you to make decisions that support your overall objectives.

We tend to think of goal setting as an annual affair. While it’s true that a yearly cycle can help you develop longer-term goals, one habit we often see in successful work-at-home moms is that they set goals regularly and often in multiple time increments.

For example, if you have a big project due in 30 days, finishing it could be a goal for the month. Breaking the project down into smaller weekly and daily tasks provides shorter-term goals that can make your work more productive and help guide your decisions around the actions that will help you realize your goals. 

For best results, write your goals down. Research shows you are 42% more likely to achieve goals if you write them down.

 

Make a List

There’s nothing better than creating a to-do list and then crossing items off as you complete them. And, for moms who work at home, regularly creating a to-do list is an essential tool and an important habit.

There are many ways to make a list–you can use pen and paper, dash off an online list, or use a phone-based app. The important thing here is to take all the tasks rattling around in your brain and dump them into one place that’s easy to access and quick to read.

Here’s a low-tech approach we often see used and many find effective.

  • Treat yourself to a fun or pretty notebook and designate it for keeping all your lists and notes together.
  • Write your long-term goals on the inside cover and any pertinent information that you need regularly but don’t always remember on the back cover.
  • Draw a line down the middle of a fresh page each day. At the top, write “work” on top of the left column and “personal” on the right side. 
  • Assign tasks into each category. This method differentiates personal and professional tasks, which helps you be more efficient when you sit down to work.
  • Fill in the tasks that you aim to achieve that day, using your goals as a guide. 
  • Place the most important jobs at the top of the list or put a star next to them, so they draw your attention.
  • Enjoy crossing items off as you complete them.

 

Establish a Routine

As a mom, you know that babies and children thrive on comfortable routines. As a work-from-home mom, a routine can help you feel a greater sense of control over your life and time. Knowing what comes next and when makes much of your day easier because you don’t have to stop and think about each step. Instead, you fall into a daily rhythm that helps you thrive.

Many work-related routines fall away when you work from home–there’s no commute, you don’t have to get dressed or pack a lunch. While that has a beautiful quality, it also eliminates powerful signals to your brain that it’s time to work.

As a work-from-home mom, create new routines to set the stage for productivity. Here are some ideas to establish a routine:

  • Set specific work hours and honor them as much as you can. 
  • Batch your work by dividing your day into increments for doing certain things. For example, start each day by checking your email for 30 minutes. Then move on to a block of time dedicated to project-based tasks.
  • Use a timer to help keep you on track. For example, if you designate 30 minutes for email, use a timer to help ensure that email responses don’t eat up a block of time set for another task. As your routine falls into place, you won’t need the timer as much because you will feel the transition times as they approach–that’s part of the power of a routine.
  • Set aside break times to connect with a colleague through slack or gchat or walk around for a few minutes–just like you would in the office.

If you find Mondays particularly difficult, check out these tips to start your work week off right.

 

Develop Rituals

It’s tough to transition out of mom mode and right into professional mode without taking a few minutes to reset. 

When you work outside the home, preparing for the day and completing your commute are rituals that help you with the transition. But, when your commute is just a few steps down the hall, you lose that time and process.

Developing a few short rituals to ease the transition can make you feel fully present as you start your workday and can help increase your productivity. Here are a few suggestions to help create rituals to begin your workday:

  • Pour a cup of coffee.
  • Sip it as your walk around the block.
  • Listen to a short podcast related to your work.
  • Check your goals as you sit down at your desk to ground yourself in the day’s tasks.

At the end of each workday, rituals can help you transition back into mom mode. When you wrap up your workday, try:

  • Closing any open documents on your desktop.
  • Review your to-do list and cross out any completed tasks.
  • Make a few notes for the next day.
  • Close your eyes for two minutes and reflect on the day. Try to leave any stress behind.
  • Shut your office door, physically or metaphorically, as you leave work for the day

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October 18, 2021

Turn Your Idea Into a Supercharged Business With These Four Easy Steps

While making dinner or driving carpool, many thoughts likely go through your head. If one (or more) of them includes a new business idea, congratulations-you have the heart and mind of an entrepreneur (and a momtrepreneur)!

The business you are considering can be anything–it doesn’t have to be a wholly unique new product. Perhaps, you’d like to put your top-notch project management or administrative skills to use by launching a virtual assistant business.

Or, maybe you know you’d like to work for yourself and are thinking of launching a business that fills a need in your community–like a dog walker or child care provider. 

Whatever your interest, the next step is taking the idea and making it happen. So, how do you take the kernel of an idea or a desire to hang out your own shingle and turn it into a full-fledged business? 

While the prospect may seem overwhelming, a few initial steps can quickly put you on the road to success. The HireMyMom team talks with successful entrepreneurs looking for help every day. Here, we distill what we hear from them into four easy-to-follow initial steps to get you started with whatever business you are considering.

 

Talk About It

It’s exciting to consider launching a new business, and it’s fun to talk about your vision. So, the first step is easy–talk with trusted friends, family members and other advisors about your idea. Share the big picture you have in your head and get their reaction to it. Encourage them to ask questions and poke holes so you can refine your plan and create a clear vision of what you want to do.

We encourage you to seek out the enthusiastic and skeptical for this step. In this phase, it’s crucial to have a wide variety of input, and each perspective will help you get a better sense of how you can massage your idea for the best chance at success.

That said, establish a timeline for this phase–probably two to three weeks. That gives you time to have many conversations and chew over different ideas but still lets you move forward with the plan in a timely manner.

 

Conduct Research

Next, embark on a research project. The goal is threefold:

  • Find out what other businesses are operating in your space–this is called market research.
  • Determine where your business fits in–this is called competitive analysis.
  • Learn about any permit or licensing requirements to open and operate your business. Knowing about any required permits or licenses can help you avoid potentially costly situations down the road.

The information taken together can help you refine your business plan and position you for success.

Start with market research. Aim to learn more about other, similar businesses. Ask potential customers what they are looking for and what they value in the service. Find how much they charge and what their customers think of the service. Ask potential customers what service is missing from the current mix. Find out more about the demand for your product or service.

The U.S. Small Business Administration offers a helpful guide for conducting market research before launching a business. 

Next, perform a competitive analysis to determine how your business will fill a niche. For example, you may decide to offer a twist on a product or service to make your business stand out and solve a problem you saw in the marketplace. For example, if you were thinking about a child care business, you might learn that parents are looking for evening care during your research. As a result, you may decide to offer child care after traditional business hours to cater to families who need help in the evenings or on weekends. 

Or, you might learn that the only infant night nurse within 50 miles is cutting back her workload and the need for that service exceeds what the market offers. You might then steer your business toward short-term overnight care so new moms can get some sleep. You could offer to do laundry while on duty as a way to make your business stand out.

In some cases, you may find that the area you are considering is currently underserved, and standard product offerings plus availability are enough to get your business off the ground quickly. 

For example, in your research, you may find that a shortage of qualified administrative assistants has local accounting firms struggling to return calls and schedule meetings. In that case, you might tailor your virtual assistant business, so you cater to industries with high demand.

Or, maybe you are considering a pet-based service, and you learn that there aren’t enough dog walkers in your neighborhood now that people are heading back to work. You’ve found a gap that you can easily step into to meet the need. 

Market research and competitive analysis are both necessary because they position you for success by uncovering your competitive advantage in the marketplace. 

 

Write a Plan

Next, craft a business plan and put it in writing. Your business plan doesn’t need to be MBA thesis-worthy. You can use an online template from sites like hubspot or the balance small business. 

If that’s not your style, you can write the plan out on a piece of notebook paper or pull up a document on your laptop. The U.S. Small Business Administration offers helpful tips for writing a business plan.

Generally, your business plan can be as comprehensive as you desire. But, at a minimum, it should reflect the basics elements of your idea. 

Start by documenting your vision, hashing out your overall mission and the details of the product or service you plan to provide. Peer into the future and include an aspirational statement to help you guide you along the way.

Suppose you are launching a virtual assistant business. In that case, your vision may look like this: Start a virtual assistant business that focuses on calendar management, customer callbacks and spreadsheet support for small business owners in the real estate industry. Over five years, grow business sufficiently to add three part-time employees providing similar services.

From there, your business plan should answer these questions:

  • What is the name of the business?
  • Who does this business serve? 
  • How will I find customers?
  • How will they know about my service?
  • What’s the competition?
  • What’s my competitive advantage?
  • What obstacles might I face?
  • How much does this product/service cost the customer?
  • How will I staff this business to meet the demand?
  • Do I need money to launch this? How much? How will I get it?
  • What are my promotional plans?

 

Then, set a few short and long-term objectives to help you move along. Many people find that creating specific action plans with deadlines helps them set and achieve goals. Make sure your goals are SMART, that is, specific, measurable, actionable, relevant, and timely.

 

Make It Official!

Armed with your great idea, backed by research and fueled by the concepts documented in your business plan, it’s time to get moving. 

Complete any legal and tax forms required to launch your business. You can find guidelines for selecting a business structure and instructions for getting federal and state tax ID numbers from the Small Business Association. The NOLO website offers low-cost legal forms.

Line up support to help ensure your success. While the specific support you need will vary by business type, some likely sources of support include:

  • A banker who can help you set up a small business account and offer basic bookkeeping guidance.
  • A mentor who has small business experience and can guide you as you launch, run and grow your business. Check out the Small Business Development Center for information about programs sponsored by the federal Small Business Association. They offer specific counseling for women-owned businesses.
  • A community of like-minded business people to share in the joys and struggles.

 

Call Us

The HireMyMom team can’t wait to hear about your success! When you are ready to find a work-from-home mom to supplement your staff, or you have an opportunity to give a budding, at-home professional some work, visit HireMyMom.com to find the resource you need.

 

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September 14, 2020

How to Handle a Negative Business Review

You and your team work hard everyday to make sure your customers get the best of your product and service. But, despite your best efforts, things are bound to go wrong sometimes and you may find yourself the recipient of a negative online business review. Let’s be clear: this stings. But, it can also be a catalyst for growth and discovery.

Here are some tips to manage a negative review with grace.

Remain Calm

It’s tough to receive (or read) negative feedback about you or your business. Give yourself some time to process and even cool down before you respond. Although you may want to fire off the first response that comes to mind, responding immediately may lead to a regrettable response that can make things worse. Taking a short walk, praying and/or talking with a friend or co-worker can help you decompress before responding. 

After you’ve had a minute to process your feelings, consider the feedback. Ask yourself:

  • Is this feedback actionable?
  • Is the complaint reasonable?
  • What helpful insight can I gather from this situation?
  • Is there an involved team member who I can talk with to get a fuller picture of what happened?

With facts gathered and nerves calmed, you are ready to respond. While responding too quickly can backfire, waiting too long to respond can also backfire. Online comments move quickly, so try to respond in a timely manner. This lets you intervene before the situation spirals to a new level.

 

Respond Professionally and Politely

The first step is to draft a response that is both professional and polite. Put the first draft into an email or a document instead of the platform where it will ultimately be posted. This lets you think and edit freely without the worry of someone seeing a version that’s not final. Your response should do four things:

  1. Establish your credibility to address the problem.
  2. Acknowledge that you saw the feedback and appreciate it. 
  3. Own the issue and apologize without going into unnecessary detail.
  4. Move the conversation offline to avoid a public spectacle.

Here’s a good base response that you can use:

@JaneSmith I’m the (title) at/of (insert business name). Thank you for your feedback about our service. We continually look for opportunities to improve and your insight helps. We are so sorry that XYZ happened to you. We always try to provide ABC and I’m disappointed to learn that we missed the mark. Please call or PM me so that I can help resolve this issue as soon as possible. 

Once you have a draft, ask someone less involved to review it for tone, accuracy, and clarity.

Tip: Consider hiring a freelance writer to draft a template library of responses to possible complaints. Having pre-drafted responses that you edit as needed can make responding to complaints faster and easier. You can find a writer to help with this on HireMyMom.

 

Avoid Common Pitfalls

You can avoid common mistakes by following this list of don’ts when you respond.

Don’t:

  • Attack the person who provided the feedback by questioning their motives or asking if the interaction was real. Remember this is not a personal attack, even if it feels like it. 
  • Recount the reviewers actions during the interaction that led to the complaint. For example, don’t say: “You were rude” or dispute what happened.
  • Suggest that the reviewer is wrong or minimize their complaint For example, avoid saying “I’m sorry you didn’t like that product, but everyone else does.”
  • Make comments that could be viewed as defensive. Avoid: “You are wrong. We ALWAYS do XYZ, we never do ABC, like this review states.”
  • Ignore the review. While it may be tempting to ignore a bad review, doing so can make you look out of touch. It’s better to address it in a constructive way.

 

Learn From the Feedback

Receiving a negative business review is challenging but it also offers a silver lining in the form of growth and improvement. After the passion has ebbed and your response is posted, consider if there are nuggets that can help you or your team improve in the future. Also, consider if your response made sense based on the situation and identify anything you might do differently next time.

 

Move On Quickly

You pour your heart and soul into your business and it’s never fun to get a negative review. But, it happens to everyone and it’s important not to dwell on the negative feedback. When you get a negative review, hold your head high, follow the tips outlined here, and see what you can learn from the experience. 

I’d love to hear your stories about responding to negative reviews. Drop me a line sharing your experiences.

 

 

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March 16, 2020

How To Start Working From Home – 5 Important Steps

As we enter 2020 there has been a shift in the way we work. 

About a decade ago working from home was considered a luxury but with the small to medium sized businesses booming and becoming the key drivers in our economy, remote employment is emerging as the new trend.

If you’re thinking about transitioning over to a work from home job this article is for you!
In this article, we’ll cover five steps to help kick-start your journey to remote employment.

STEP ONE: Do You Have the Right Stuff?

It takes a certain type of work ethic to be able to sustain and succeed in remote employment.

Here are some of the most important core competencies:

Time Management

Time management is an extremely important skill to have. You’re doing everything remotely from communicating with your boss and coworkers, answering emails, and handling day-to-day tasks as they come in. This is where time management comes into play. Being able to quickly prioritize and plan out your day from the start will help ensure success as a remote worker.

Discipline and Focus

It’s easy to get distracted when you work from home. With family at home, unexpected guests showing up at the door, and being tempted to complete a chore or two, things can quickly add up.

Stand your ground, have some rules of the home in place while you’re working remotely, and set your business hours so that friends and family know when they can contact you or even put your phone on “do not disturb” when you have work to complete.

Strong Communication Skills

Because you’re working remotely, strong communication is a vital skill to have. Whether you’re sending out emails, conferencing in a phone call or jumping in on a Zoom meeting, communication is the key to success in the remote work world. It’s important to communicate and acknowledge tasks, deadlines and project statuses to your team.

Ability to Work Independently

For the most part, you’re all on your own. If you’re someone who needs to be around others and socialize, remote work can sometimes feel isolating.

The good news is that there are ways to still socialize when you have a work from home job. You can join an online Facebook community (HireMyMom has an Online Community for example) or make time to attend networking or social meetings in your area.

Check out this blog for a more comprehensive piece on the core competencies.

 

STEP TWO: Finding Your New Work From Home Career Path


Transitioning to a work at home career can be life changing (in a good way), and it’s important to make sure you’re setting yourself up for success. There are so many different remote work professions to choose from. Here are some of the most popular:

  • Virtual Assistant
  • Copywriter / Content Developer / Blogger
  • Digital Marketing Specialist / Marketing / Advertising
  • Accountant / Bookkeeper
  • Customer Service / Client Support Specialist

It’s important when deciding on what jobs to apply for to assess what you have in your “toolbox”. Your toolbox contains your education, work experience, and any additional training you received that you could incorporate into the position you are applying for.

It never hurts to take a course or two to brush up your skills or learn some new ones. There are several online and in person options available. It’s best to do a Google search to find out what programs are offered as well as a search on YouTube to find any free training.

If you’re interested in becoming a Virtual Assistant we offer two great programs; our 31 Day VA Training Program and our 6-Month In-Depth VA Training Program.


For a more in-depth look at these professions and others including pay rates check out our article “10 Work From Home Jobs For Moms”.

 

STEP THREE: Do You Have the Right Tools?


Working from home does require some necessary tools to get started. Here are some you may need:

Computer and Backup
It’s important to have a good computer to work on plus a backup system in place should your system go down. And having a laptop is convenient for those working remotely since you can pick up and work from anywhere including the coffee shop, the pool or even on vacation.

Programs / Apps
Some key programs and apps you may use when you work remotely include G-Suite  / Google Docs, Zoom, Slack, Trello, Asana and other project management tools. There are also time tracking services like Harvest that are helpful for tracking hours.

Designated Workspace
It’s important to have a designated area so you can tune in to your work and tune out any distractions. You should have a desk area, proper office chair, and good lighting.

 

STEP FOUR: Where to Find Legitimate Work from Home Jobs?

The best place to find work from home jobs is online. There are however some considerations as to which job sites you should avoid.

Some questions to ask yourself when deciding which sites to apply to:

Does the website take commission every time you are paid?

Do they carefully screen employers before allowing them to post a job? (See Spotting Work at Home Scams)

Are you competing with thousands of applicants all over the world or is it a smaller niche site?

Is the website easy to navigate and use?

Do they have customer testimonials and good reviews?

It’s important to go with a website that features high quality job postings from reputable businesses. There may be a small cost to join the website but this is a good thing. It means there’s a filter in place to provide quality employment opportunities and greatly reducing the candidate pool so you are not competing with hundreds or thousands of other job seekers.

(HireMyMom has a great selection of jobs to choose from. Give your career a kick start, learn more here).

 

STEP FIVE: Resume, Cover Letter, and Interview Skills


Having an updated resume and cover letters tailored to each individual job increases your chances of getting hired with a quality employer. It’s also helpful to brush up on your interview skills so you can leave a lasting impression and land the job you want.

Need help? We have a collection of articles that offer tips on writing cover letters, advice on how to make your resume stand out, things to think about while preparing for a job interview and more. You can check them out here.

Are you ready to take that next step? Here are a few work from home success stories to inspire you: 

 

 

 

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November 19, 2019

7 Benefits of Working From Home for Moms

Are you contemplating working from home? Many of us Moms do, in fact, for our HireMyMom members – the contemplation has become a reality!

Most Moms make the decision to work from home because of at least one of the following:

1. To be at home more for their children,

2. To have more freedom and flexibility in their schedule,

3. To be their own boss,

4. To earn money for their family.

 

Working from home can be an amazing experience, but it does require some key qualities:

  • Self discipline,
  • Strong organizational skills,
  • Effective time management,
  • Flexibility,
  • Administrative skills

(If you don’t have a lot of administrative experience, we highly recommend our 31 Day Virtual Assistant training program.)

 

WHAT ARE THE BENEFITS OF WORKING FROM HOME?

 

  1. Flexibility – when you work from home, you have the ability to work at your own pace, set your own hours as well as the amount of hours you want to work.
  2. Control over your work environment – imagine being able to create your own unique work environment … from the paint on the walls to your office furniture, you can design the work space you want. You can also play whatever music you want, add some refreshing scents, and create a personalized atmosphere for your work environment. 
  3. Wear what you want – whether you want to work in jeans and a t-shirt, your favorite yoga pants, or even your PJ’s, your mornings are a little less stressful and more harmonious when you don’t have to worry about putting on business attire.
  4. Less disruptions and more productivity – other than the kids coming home from school, there can be a lot less distraction when you work from home. You can focus on getting your work done without office chatter and impromptu stop ins to your office.
  5. No commuting – say good-bye to the long drives and getting caught in rush hour traffic. A work from home job requires very little travelling, if at all. With no fuel costs or wear and tear on your car, you are saving both time and money.
  6. You can get chores done on your breaks – you can take a quick break from work to throw a load of laundry in the wash, start the dishwasher, or give the floor a sweep. By the end of the day, there will be less chores to do and more time for you.
  7. More time for your family – when you work from home, you’re there for your family when they need you. You can work your schedule around soccer games, dance practice and doctors appointments quite easily. Because you aren’t commuting, you get off work earlier and start family time as soon as you shut down your computer.

 

More and more companies are starting to recognize the benefits to having work from home employees. The surge in self employment has caused a demand for this type of work, especially in cases where a business is starting to grow, but they can’t afford the costs of hiring internally. 

As technology evolves, there will only be an increased demand for work from home employees, freelancers, and entrepreneurs. 

If you think working from home might be a great fit for you, our “Top 10 Work From Home Jobs” is worth the read. We cover some of the most in demand jobs based on our postings here at HireMyMom.

If you’re ready to step into a work from home role, you can sign up  on HireMyMom and gain instant access to our database of remote job postings. 

We look forward to seeing you as one of our Success Stories!

 

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October 14, 2019

Top 10 Work From Home Jobs For Moms

Hey Moms … are you considering working from home?

The demand for remote jobs has increased substantially, which makes it very attractive for a stay at home mom to become a work from home mom too!

Work from home jobs offer mutual benefits to both the employers and employees / contractors which is why there’s such a high demand for remote jobs.

 

What does a work from home job look like?

A work from home job can be as a remote employee, an independent contractor or as a freelancer. You typically are expected to have your own equipment, software, and internet access to be able to perform your job. Some employers will give you set hours they would like you to work, while others will let you choose a flexible schedule that works best for you.

 

Top 10 Work at Home Jobs for Moms

Based on our current and past job postings on HireMyMom, here is a list of some of the most common ones:

1.Virtual Assistant (VA)
Average Hourly: $15-20 (Specialized VAs may make $25-$40/hr)

What they do:
General Virtual Assistants typically help their clients/employers with day to day administrative duties. They are in charge of handling routine tasks that help the business run efficiently. A VA may also be in charge of answering emails, phone calls, travel arrangements, booking calendars, creating reports, doing research or any other tasks the business owner needs. There are a variety of specialties in the Virtual Assistant world and each job is unique to the business who hires them.

Job Qualifications may include:
– Strong computer skills
– Fluency in software such as Microsoft Office, Word, Excel, and PowerPoint
– Knowledge of tools and apps used by remote teams
– Time management skills
– Ability to prioritize tasks and stay organized
– Attention to detail
– Excellent verbal and communication skills

If you are looking for training, check out these options our Training and Resources here.

 

2. Customer Service Representative / Client Support Specialist
Average Hourly: $10-20

What they do:
CSR’s and Client Support Specialists provide service to current and potential customers. They help by providing service or product information, field phone calls or online chats, and handle customer requests as they arise. They also may handle any concerns or complaints a client might have. Their priority is to create a positive experience for the customer from start to completion. Customer service representatives may also be tasked with the responsibility of performing follow up calls or emails to help maintain customer retention rates.

Job Qualifications may include:
– Excellent communication skills
– Ability to solve problems quickly
– Ability to organize and prioritize
– Great listening skills
– Patience and empathy

 

3. Sales and Business Development
Average Hourly: $15-$20 (plus bonus and commission potential)

What they do: 
A sales representative is responsible for selling products and services to individuals, organizations or businesses. They may contact potential buyers, conduct presentations, and are typically responsible for handling all parts of the sale.

Business Development Specialists, on the other hand, create business plans for their company. They are in charge of analyzing business and seek ways to earn more customers and revenue for the business.

Job Qualifications may include:
– Strong sales skills
– Time management skills
– Ability to organize and prioritize
– Excellent communication skills
– Ability to solve problems quickly
– Strong listening skills
4. Copywriter / Content Writer / Blogger
Average Hourly: $15-$20

What they do:
A copywriter is responsible for creating engaging content that is both eye-catching and informative. The content created may be used for the company website, blogs, social media channels, newsletters, e-blasts, brochures, online courses, and more.

Job Qualifications may include:
– Strong writing skills
– Creative skillset
– Planning and organization skills
– Ability to work both independently and as a team
– Computer literacy
– Software experience including; Microsoft Office, Google Docs and more
– Strong proof-reading abilities
– Fast and efficient typing skills
– SEM/SEO knowledge and experience

 

 

5. Project Manager
Average Hourly: $20-$30

What they do:
A project manager is responsible for coordinating with others within a company to ensure that projects are completed from start to finish.
They also meet with clients to clarify project tasks and can act as a liaison between the customer and company they work for. They must track the performance of each project assigned and delegate where it makes sense to do so. The project manager will also ensure that budget objectives are met.

Job Qualifications may include:
– Project Management Professional (PMP) certification (preferred but not required)
– Experience in a management role
– Ability to lead teams in a variety of projects from small to large
– Strong organizational skills
– Experience with project management software
– Excellent communication skills
– Budget management experience

 

6. Digital Marketing Specialist
Average Hourly: $15-$25

What they do:
A digital marketing specialist is responsible for developing a marketing strategy that is based on a company’s online product or service. SEO, email marketing, and web analytics are all part of a digital marketing specialist’s duties. It is their job to get the company message out to the right target audience. Sometimes this includes multiple campaigns running at the same time. They are responsible for all aspects of the marketing funnel from top, mid, and lower tier levels. Digital marketing specialists may also need to keep track and produce reports on a campaign’s ROI.

Job Qualifications may include:
– Strong creative writing abilities
– Understanding of analytics
– Experience with paid social media advertising
– Sales and marketing channel expertise
– Strong listening skills and a good grasp target audience mindset
– Basic design skills

 

7. Accounting /Bookkeeping

Average Hourly: $15-$25

What they do:
Accountants and bookkeepers are responsible for keeping financial records up to date. They may also be required to process Accounts Payable and Receivables. Accountants maintain records of financial transactions by establishing accounts; posting transactions; and ensuring legal compliance.

Bookkeepers typically maintain accounts by verifying, allocating, and posting transactions. They perform reconciliations and maintain general ledgers. They must keep historical records and prepare financial reports.

Job Qualifications may include:
– Experience in Bookkeeping and/or Accounting
– Excellent communication skills
– Strong mathematical skills
– Ability to stay organized
– Detail oriented
– Strong multi-tasking abilities
– Excellent interpersonal and customer service skills

If you are looking for training, check out The Bookkeeping Course for Stay-at-Home Parents.

 

 

8. Graphic Designer
Average Hourly: $15-$30

What they do:
Graphic designers may design logos and all forms of multimedia. They may lay out magazines, help build websites and other forms of media communication. The designs are often created through software programs such as Photoshop, Illustrator, and InDesign.

Job Qualifications may include:
– Knowledge of and experience in Graphic Design Software
– Great interpretation skills to help bring ideas to life

– Creativity
– Ability to meet tight deadlines
– Strong eye for visual composition
– Attention to detail
– Ability to work both independently and as a team

 

 

9. Social Media Specialist
Average Hourly: $15-$25

What they do:
Social media specialists are required to handle a number of social media accounts. They must create converting content, develop and maintain social media channels, and stay up to date on the latest rules and compliances. They are sometimes responsible for putting out social media ads and working with social media management tools. They need to create brand awareness and client acquisition at all stages of the marketing funnel.

Job Qualifications may include:
– Strong project management and organizational skills
– Knowledge and experience with social media platforms
– Insight of the audience they are targeting
– Strong creative writing abilities
– Ability to meet tight deadlines
– Understanding of Google Analytics and Facebook Business Manager
– Ability to measure campaign ROI and build reports

 

 

10. Web Designer
Average Hourly: $20

What they do:
A web designer is in charge of designing, coding, and laying out websites. They handle all technical and graphical aspects of a website. They also maintain and update as needed. A good sense of SEO/SEM to help ensure that the website is searchable on Google and ranking.

Job Qualifications may include:
– Knowledge of the fundamentals of design imaging
– Basic to advanced web design experience
– Ability to custom code using Javascript, CSS Style Sheets, and HTML
– Strong organizational skills
– Excellent communication skills
– Ability to listen and bring client ideas to life

 

 

How do you find great work from home jobs like these?

You can view some of the work at home jobs posted on HireMyMom here. If you’re ready to take the next step and become a Work from Home Mom you can sign up here. Employers must be members as well in order to post a job on our site. Before we accept their job posting, they are carefully screened by our staff to ensure the highest quality of employers and job postings for you to choose from. Click here to post your resume today and start applying for jobs immediately!

 

 

Here is what some of our work from home moms have to say:

“When my 2nd child was entering pre-school, I began searching for ways to work from home. I stumbled upon HireMyMom.com in 2014 and began to look for clients and landed a job with a small company. After my success, I told a friend about HireMyMom and she ended up landing a part-time job as well that after a year turned into a full-time managerial position. My favorite part about HireMyMom is the job postings are legit and there are no scams to worry about. Most of the employers know they are hiring moms and understand they will be working around a flexible schedule.” – Amanda S.

“Since at one time I was a job seeker and now I’m an employer, my favorite thing about Hiremymom is they always have legit opportunities.  I have never experienced any scams. As a job seeker, I always experienced quality gigs. Now, as a business owner looking to hire, I have found several great candidates that are qualified and passionate about what they do.” – Andrea C

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